We ordered delivery directly from the Papa John’s app, paid the delivery fee, and without warning, our order was handed off to DoorDash. The problem is, these drivers stack multiple orders at once, make several stops, and don’t use pizza warmers — so by the time our food arrived, it was cold and barely edible.
This isn’t how customer service used to be. There was a time when businesses cared about the quality of what they were delivering and the experience they were providing. Now it feels lazy and careless — passing the responsibility off to third-party drivers who don’t care if your food shows up fresh or not. If I wanted a gamble on cold pizza, I’d order from a delivery app, not from Papa John’s directly.
Food: 1
Service: 1
Jaime Salazar
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Cody Kemp
I was doing DoorDash. They messed up the order and ask me to Take the remix back to recipient. And didn't offer me any money. For their mess up. So now. I'm out $10 in gas. I would like my money back, please.
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Plant
I managed a Papa Johns for years. Reading these comments I can only summize that they are having problems retaining employee's and training. It makes me sad. I have ordered from this one several times and the food was good. I watched them make my pizza and they don't even do hand tossing anymore. I could have made my pizza in half the time and toss it. I miss when John Schnatter was running Papa Johns. When you fire the founder, this happens.
Atmosphere: 3
Food: 4
Service: 3
Michael Vest
1 hour delivery time was understandable. After 80 minutes papa tracker still showed “order received”. 2 phone calls and 25 minutes of hold time later I was told it was still not in the oven.
Every time I try to give this location another try, they remind me of why I don’t order from Papa John’s in Portland. Save yourself the trouble.
Wesley Rogers
You can order a pizza nearly an hour ago, you'll get there and they haven't even started on it. If you don't have the staff to make pizza you shouldn't be open.
Lisa Harmon-Beasley
Enjoyed our order!
Food: 5
Service: 5
Ashley Davis
Canceled my order even tho they are open..
Atmosphere: 1
Food: 1
Service: 1
James Choate
Waited two hours for 50.00 pizza when I got home half the toppings wasn't on it nor the extra sauce there wasn't any I'll be spending money some place else for now on
Jaden Scott
Placed order and 45 min later store advised pizza was not even made or in over that be another 30.
The chicken Alfredo is amazing! The pizza was good , and ppl were driendly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheesesticks
Ted Jeffrey
You hiring
Atmosphere: 4
Food: 4
Service: 4
Beth Thomas
Thank you whoever left my pizza on the ground at delivery without knocking or ringing doorbell. My $37 worth of pizza got covered in ants. Hey Daniel..if you’re still the franchisee, stop worrying about eating Thai and focus on your chain of papa John’s because I’ve had more Bad experiences than good especially at the Portland location. They don’t know to bake pepperoni on top, pizzas are never sliced and orders have been misdelivered. Recommended to try Portland Pizza Pub or even Little Caesar’s or Dominos.
Lisa Hudson
Ashely was super helpful when my order was placed at the wrong location, she was able to cancel it and make me a new pizza, and my son said it was the best pizza he had. Thanks Ashely for your great customer service.
Atmosphere: 5
Food: 5
Service: 5
Ray Patterson
Had a delivery order. 1 pizza and a papadea bowl = $32.00!!!?????Had a delivery fee ,,AND had to do a percentage for a tip!!! Now, why is there a delivery fee and a tip percentage when the delivery drivers only get .60 cents a mile??!!! SIXTY CENTS A MILE!!!! Is this company so greedy that they have to screw their own employees to make a buck??? Seriously!!??? It's shameful and disgusting at the lengths this "corporation" will go to line their pockets!! 1 large 1 topping stuffed crust pizza which is advertised on T.V. to be $13.99 was false advertising. I ordered that and an 8 dollar papadea bowl. Delivery fee and tip totalled $32 bucks n some change! I live 1 mile from Papa John's which is 60 cents to the delivery driver. Where did the rest of my bill go??,,(the delivery fee and tip) they MAKE you pay just to place your order online! There is absolutely no deal ordering online!!! It's false advertising and greedy company owners!! Karma is real, and greed is one of the 7's deadly sins. I'm not judging,,,not at all. These folks have already had their judgment. Extra crispy.
We ordered delivery directly from the Papa John’s app, paid the delivery fee, and without warning, our order was handed off to DoorDash. The problem is, these drivers stack multiple orders at once, make several stops, and don’t use pizza warmers — so by the time our food arrived, it was cold and barely edible.
This isn’t how customer service used to be. There was a time when businesses cared about the quality of what they were delivering and the experience they were providing. Now it feels lazy and careless — passing the responsibility off to third-party drivers who don’t care if your food shows up fresh or not. If I wanted a gamble on cold pizza, I’d order from a delivery app, not from Papa John’s directly.
Food: 1
Service: 1
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
I was doing DoorDash. They messed up the order and ask me to Take the remix back to recipient. And didn't offer me any money.
For their mess up. So now.
I'm out $10 in gas. I would like my money back, please.
Atmosphere: 1
Food: 1
Service: 1
I managed a Papa Johns for years. Reading these comments I can only summize that they are having problems retaining employee's and training. It makes me sad. I have ordered from this one several times and the food was good. I watched them make my pizza and they don't even do hand tossing anymore. I could have made my pizza in half the time and toss it. I miss when John Schnatter was running Papa Johns. When you fire the founder, this happens.
Atmosphere: 3
Food: 4
Service: 3
1 hour delivery time was understandable. After 80 minutes papa tracker still showed “order received”. 2 phone calls and 25 minutes of hold time later I was told it was still not in the oven. Every time I try to give this location another try, they remind me of why I don’t order from Papa John’s in Portland. Save yourself the trouble.
You can order a pizza nearly an hour ago, you'll get there and they haven't even started on it. If you don't have the staff to make pizza you shouldn't be open.
Enjoyed our order!
Food: 5
Service: 5
Canceled my order even tho they are open..
Atmosphere: 1
Food: 1
Service: 1
Waited two hours for 50.00 pizza when I got home half the toppings wasn't on it nor the extra sauce there wasn't any I'll be spending money some place else for now on
Placed order and 45 min later store advised pizza was not even made or in over that be another 30.
Restaurantji Recommends
The chicken Alfredo is amazing! The pizza was good , and ppl were driendly
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheesesticks
You hiring
Atmosphere: 4
Food: 4
Service: 4
Thank you whoever left my pizza on the ground at delivery without knocking or ringing doorbell. My $37 worth of pizza got covered in ants. Hey Daniel..if you’re still the franchisee, stop worrying about eating Thai and focus on your chain of papa John’s because I’ve had more Bad experiences than good especially at the Portland location. They don’t know to bake pepperoni on top, pizzas are never sliced and orders have been misdelivered. Recommended to try Portland Pizza Pub or even Little Caesar’s or Dominos.
Ashely was super helpful when my order was placed at the wrong location, she was able to cancel it and make me a new pizza, and my son said it was the best pizza he had. Thanks Ashely for your great customer service.
Atmosphere: 5
Food: 5
Service: 5
Had a delivery order. 1 pizza and a papadea bowl = $32.00!!!?????Had a delivery fee ,,AND had to do a percentage for a tip!!! Now, why is there a delivery fee and a tip percentage when the delivery drivers only get .60 cents a mile??!!! SIXTY CENTS A MILE!!!! Is this company so greedy that they have to screw their own employees to make a buck??? Seriously!!??? It's shameful and disgusting at the lengths this "corporation" will go to line their pockets!! 1 large 1 topping stuffed crust pizza which is advertised on T.V. to be $13.99 was false advertising. I ordered that and an 8 dollar papadea bowl. Delivery fee and tip totalled $32 bucks n some change! I live 1 mile from Papa John's which is 60 cents to the delivery driver. Where did the rest of my bill go??,,(the delivery fee and tip) they MAKE you pay just to place your order online! There is absolutely no deal ordering online!!! It's false advertising and greedy company owners!! Karma is real, and greed is one of the 7's deadly sins. I'm not judging,,,not at all. These folks have already had their judgment. Extra crispy.
Atmosphere: 3
Food: 5
Service: 3
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