Always too busy. Good food for a good value, but too busy!
Atmosphere: 4
Food: 4
Service: 4
Eddie Matthews
Order-taker had back toward care talking to employee while trying to take order. Almost drove past, got food pretty fast cold sandwich and fries. Disappointed to say the least.
Atmosphere: 1
Food: 1
Service: 1
Chrissy Brown
I've always loved chikfila and this experience is only with the Emory location. Otherwise I've always been treated well and with kindness. My husband and i dropped our car off at a autoshop down the road just to have it looked at and took an uber to chikfila to eat and stay warm while it was worked on. Well this chikfila evidently wants you to eat and gtfo. We purchased some food and drinks and then about an hour got a shake to split for dessert. We spent maybe one more hour waiting (total of 2 hours but only 1 in between active purchases) before the manager come over and asked what we were doing/ why we were still there. We have our food bag, drink, shake, my galaxy phone, nice large wallet and Stanley cup on the table. Obviously not homeless and Obviously paying customers. Yet we were questioned and interrogated like we were homeless or loitering and it was evident by the managers tone he was coming over to kick us out. I have neve been treated that way in a chikfila and did not realize it was an issue to mind our businesses enjoy our food and hang out for an hour or 2 while our vehicle was worked on. The manager didn't kick us out but he did interrogate us on which shop, where it was located etc. Like sir your a grease manager not the police. I'll likely choose any other chikfila after this. Between my experience and the most recent reviews it seems this location has Terrible management. Do better.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Lauren M
I have had great experiences at this Chick-fil-A however one particular employee was very disrespectful in my visit today. I believe she was a manager and her name was Hannah. I witnessed her being extremely rude to her own coworkers as well as rude to me. This is most unfortunate as I have nothing else but good things to say about that Chick-fil-A.
Service: 1
Wesley Kirkland
This review is purely about a singular experience and the inability of the restaurant owner Greg Jones. I went through on 2024-11-08 and ordered Chicken Tortilla Soup after explicitly asking the Drive Through during a slow night "Do you still have it?". They said yes and somehow it got rung up as a Chicken noodle soup to which I didn't notice till I got home. I called and of course due to CFAs dumb corporate policies the store can't do anything unless you come there. I'm not wasting 40 additional minutes of my night to drive down there for the right order and maybe a refund, that's insane when I have the receipt and you can clearly refund it over the phone. I was forced to call CFA cares and at first they said "Yeah we will forward you feedback to the restaurant". I had to ask for the correction to my account, ok so I have to wait a few days and a week go by and nothing. I call the store and the manager on duty says he's powerless and confirms he can't do anything and I should file a chargeback because he can't even find a record of me calling CFA cares. What the heck guys?
I call CFA cares and they escalate it and inform me that only the owner "Greg Jones" can even see the feedback from the store and he hasn't responded so they escalate it to him. Well guess what another week goes by and he still DOESN'T respond or look at it. I make a huge fuss with CFA cares and they tell me on a recorded line on their side Greg decides to not refund it and never tell me or even communicate about in any manner what so ever and to leave me hanging. I guess he's hoping I secretly forget and sorry Greg but I don't forget and I'll go out of my way to make sure to not spend money at either or your Powell locations in the future. CFA cares tells me the phone call recording will be shared with him and about 2 days later I get a coupon for 2 free small cups of soup, so clearly now he's acting but 1 it's not what I asked for, 2 to little to late, 3 this required 3 different calls, 4 I already filed a charge back and my credit card company just said it's not worth their time here is your $11 Happy Thanksgiving. Greg clearly doesn't care about his customers and won't even give them the time of day until you make a massive stink, I've emailed him as well and he refuses to respond. He clearly doesn't fit Chick-fil-a franchise model and I expect this to go against his reviews when his lease is up.
Atmosphere: 2
Food: 5
Service: 1
Rebecca East
have always loved chick fil a, but today, VETERAN'S DAY, I was very disappointed and sad. I looked on line and saw they were giving free biscuit or sandwich. When we showed up we were told that location did not offer the veteran offer. People, the veteran i was with had been spit on in California airport on his way home. i felt like he was spit on today. It wasn't because of the cost but,chick fila had advertised at participating stores, but doesn't say the ones who didn't participate. the cashier very very apologetic and kind, but I am VERY upset with owner
Michael Geeck
Good food
Atmosphere: 5
Food: 5
Service: 5
H Pres
I have had several instances of my food being wrong at this location. When I tell them at the drive thru they always take the food back from me that has already been in my possession in my vehicle (they don’t know if i have coughed on it). I am pretty sure this violates health codes as they likely give it to the next customer. I have ordered chicken minis several times and one will be missing a nugget. Not sure how they keep messing that up.
Atmosphere: 1
Food: 1
Service: 1
Mike Utt
One thing I'm always happy about is, no matter which location you go to. They are all good. You can tell they work diligently on their standards.
If I could give more than 5 stars, I would. Their efficiency could run lesser countries! ? Always a smile and good will. Nice to have a company that has good products, & a good set up that mirrors my values!
Chick-fil-A is always awesome. However, the banana pudding milkshake isn't that great. I wish Chick-fil-A would keep the peach milkshake on the menu longer. The new pimento chicken sandwich is good.
Atmosphere: 5
Food: 4
Service: 5
Shaleyah Jenks
Good food good service great experience.
Atmosphere: 5
Food: 5
Service: 5
Terry Garrett
Its Chick-fil-A... Nothing else needs to be said..
Atmosphere: 5
Food: 5
Service: 5
Wanda Crider
I ordered via app on phone for curb side pick up. I ordered a lemonade and tried to add strawberry but it said no customization available. When they brought my food out, I asked if they could please add strawberry to the drink. Someone came back outside and asked to see my receipt. I explained that it wasn't an option on the app. She said I would have to go in and pay since I did not put in the original order. I walked in and had to pay 44 cents to get some strawberry added to my drink. As much money as I spend at Chic-fil-a, you would think they could just skip the 44 cents. Seriously????
Nugget meal was cold and old, hard as a brick
Food: 1
Service: 5
Always too busy. Good food for a good value, but too busy!
Atmosphere: 4
Food: 4
Service: 4
Order-taker had back toward care talking to employee while trying to take order. Almost drove past, got food pretty fast cold sandwich and fries. Disappointed to say the least.
Atmosphere: 1
Food: 1
Service: 1
I've always loved chikfila and this experience is only with the Emory location. Otherwise I've always been treated well and with kindness. My husband and i dropped our car off at a autoshop down the road just to have it looked at and took an uber to chikfila to eat and stay warm while it was worked on. Well this chikfila evidently wants you to eat and gtfo. We purchased some food and drinks and then about an hour got a shake to split for dessert. We spent maybe one more hour waiting (total of 2 hours but only 1 in between active purchases) before the manager come over and asked what we were doing/ why we were still there. We have our food bag, drink, shake, my galaxy phone, nice large wallet and Stanley cup on the table. Obviously not homeless and Obviously paying customers. Yet we were questioned and interrogated like we were homeless or loitering and it was evident by the managers tone he was coming over to kick us out. I have neve been treated that way in a chikfila and did not realize it was an issue to mind our businesses enjoy our food and hang out for an hour or 2 while our vehicle was worked on. The manager didn't kick us out but he did interrogate us on which shop, where it was located etc. Like sir your a grease manager not the police. I'll likely choose any other chikfila after this. Between my experience and the most recent reviews it seems this location has Terrible management. Do better.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Spicy Chicken Sandwich
I have had great experiences at this Chick-fil-A however one particular employee was very disrespectful in my visit today. I believe she was a manager and her name was Hannah. I witnessed her being extremely rude to her own coworkers as well as rude to me. This is most unfortunate as I have nothing else but good things to say about that Chick-fil-A.
Service: 1
This review is purely about a singular experience and the inability of the restaurant owner Greg Jones. I went through on 2024-11-08 and ordered Chicken Tortilla Soup after explicitly asking the Drive Through during a slow night "Do you still have it?". They said yes and somehow it got rung up as a Chicken noodle soup to which I didn't notice till I got home. I called and of course due to CFAs dumb corporate policies the store can't do anything unless you come there. I'm not wasting 40 additional minutes of my night to drive down there for the right order and maybe a refund, that's insane when I have the receipt and you can clearly refund it over the phone. I was forced to call CFA cares and at first they said "Yeah we will forward you feedback to the restaurant". I had to ask for the correction to my account, ok so I have to wait a few days and a week go by and nothing. I call the store and the manager on duty says he's powerless and confirms he can't do anything and I should file a chargeback because he can't even find a record of me calling CFA cares. What the heck guys?
I call CFA cares and they escalate it and inform me that only the owner "Greg Jones" can even see the feedback from the store and he hasn't responded so they escalate it to him. Well guess what another week goes by and he still DOESN'T respond or look at it. I make a huge fuss with CFA cares and they tell me on a recorded line on their side Greg decides to not refund it and never tell me or even communicate about in any manner what so ever and to leave me hanging. I guess he's hoping I secretly forget and sorry Greg but I don't forget and I'll go out of my way to make sure to not spend money at either or your Powell locations in the future. CFA cares tells me the phone call recording will be shared with him and about 2 days later I get a coupon for 2 free small cups of soup, so clearly now he's acting but 1 it's not what I asked for, 2 to little to late, 3 this required 3 different calls, 4 I already filed a charge back and my credit card company just said it's not worth their time here is your $11 Happy Thanksgiving. Greg clearly doesn't care about his customers and won't even give them the time of day until you make a massive stink, I've emailed him as well and he refuses to respond. He clearly doesn't fit Chick-fil-a franchise model and I expect this to go against his reviews when his lease is up.
Atmosphere: 2
Food: 5
Service: 1
have always loved chick fil a, but today, VETERAN'S DAY, I was very disappointed and sad. I looked on line and saw they were giving free biscuit or sandwich. When we showed up we were told that location did not offer the veteran offer. People, the veteran i was with had been spit on in California airport on his way home. i felt like he was spit on today. It wasn't because of the cost but,chick fila had advertised at participating stores, but doesn't say the ones who didn't participate. the cashier very very apologetic and kind, but I am VERY upset with owner
Good food
Atmosphere: 5
Food: 5
Service: 5
I have had several instances of my food being wrong at this location. When I tell them at the drive thru they always take the food back from me that has already been in my possession in my vehicle (they don’t know if i have coughed on it). I am pretty sure this violates health codes as they likely give it to the next customer. I have ordered chicken minis several times and one will be missing a nugget. Not sure how they keep messing that up.
Atmosphere: 1
Food: 1
Service: 1
One thing I'm always happy about is, no matter which location you go to. They are all good. You can tell they work diligently on their standards.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Chicken Sandwich
Restaurantji Recommends
If I could give more than 5 stars, I would.
Their efficiency could run lesser countries! ?
Always a smile and good will.
Nice to have a company that has good products, & a good set up that mirrors my values!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Chicken Sandwich
Chick-fil-A is always awesome. However, the banana pudding milkshake isn't that great. I wish Chick-fil-A would keep the peach milkshake on the menu longer. The new pimento chicken sandwich is good.
Atmosphere: 5
Food: 4
Service: 5
Good food good service great experience.
Atmosphere: 5
Food: 5
Service: 5
Its Chick-fil-A... Nothing else needs to be said..
Atmosphere: 5
Food: 5
Service: 5
I ordered via app on phone for curb side pick up. I ordered a lemonade and tried to add strawberry but it said no customization available. When they brought my food out, I asked if they could please add strawberry to the drink. Someone came back outside and asked to see my receipt. I explained that it wasn't an option on the app. She said I would have to go in and pay since I did not put in the original order. I walked in and had to pay 44 cents to get some strawberry added to my drink. As much money as I spend at Chic-fil-a, you would think they could just skip the 44 cents. Seriously????
Food: 5
Service: 4
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