The last two times I've placed an order online, something has gone wrong. The first time, they waited until the last minute, 20 minutes AFTER I placed the order, to call and tell me it would be 25 minutes for my food because they need it for other orders.
Today, I scheduled the pick up to be at 6, i placed it at 5:24pm, I get there and still had to wait 10-15 minutes for my food. There was another gentleman waiting for his food that had been placed online an hour beforehand!
THEN, on top of all that, I get home and instead of having 2 sides of gravy to go with my 2 large mashed potatoes, I got one small cup with one scoop of mashed potatoes with gravy. I have no gravy for my 2 large mashed potatoes.
The entire crew didnt know what they were doing, kept blaming someone else for the problems at hand and I couldn't tell who the manager was since it didnt seem like anyone was leading anyone. They need to figure out how to better manage their shifts and rush times, absolutely ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Ernie Murray
Got the leg and thigh box with mashed potatoes and gravy, a drink and a snack. They did not give me the coupon discount, but corrected it when I told them. For years you got the gravy and potatoes in separate bowls. Now, they put it the same bowl to give you less potatoes and less gravy.
Atmosphere: 4
Food: 3
Service: 5
TLAW93
Every time I've ordered chicken it's rock hard and cold.
Atmosphere: 3
Food: 1
Service: 3
Terri Hamilton
we ordered 2 crispy chicken sandwiches to go, and when we got home they were floating in sauce..worse chicken we ever had. and the inside of the chicken was mushy
Atmosphere: 2
Food: 1
Service: 2
Dave Hansard
Tenders were poor quality and quantity....small skinny overcooked and more crust than meat...also too salty. Meat in all three might have made one.
Food: 1
Service: 5
Stanley Case
Good food and excellent service.
Atmosphere: 5
Food: 5
Service: 5
Tim Thomas
Went to get dinner Fri. afternoon. Ordered 12 piece chick strip dinner. Got home chicken strips were rock hard and burnt up. Call and complained, manger told me to come back and they would replace it. Told her it would be another day because I live in greene co. and it was along drive. Went today to get replacement meal. The person that waited on me was a very rude person. That alone was enough to never go back. But I get home and chichen is rock hard and burnt. I will never go back there. Worst chicken ever. The only reason for one star is because you have to rate them something. They need negative stars.
Atmosphere: 1
Food: 1
Service: 1
robert smith
Awesome
Atmosphere: 5
Food: 5
Service: 5
Justin Crutchfield
I work for door dash and have had nothing but bad experiences here. They never have orders ready. The store is never busy but somehow can’t get an order together. I’m here now waiting on 8pc extra crispy chicken and they told me it will be 15 minutes. I literally have not had 1 on time order from this place in over 15 orders I’ve done at KFC ROGERSVILLE. Sure hope they can get a decent manager/crew here soon. Looking at all the reviews prior to this one, it seems to be a common thing.
I wouldn’t recommend going on a Sunday service is horrible didn’t have a good experience with this location at all
Atmosphere: 1
Food: 1
Service: 1
Action Web
Did an online order pick up for a certain time. Got there 5 minutes early, they couldn't find my order. Then they finally found it and that a lady just came to replace her order and didn't have any crispy chicken left. They said 15 minutes for crispy chicken to get done and my order. It took 25 minutes and when I got home, which took 20 minutes, I started getting plates ready and the chicken is not done, it's slimmy, potatoes and Mac and Cheese is Luke warm. I had to put chicken is my air fryer and other stuff in microwave. I called them and they said to bring it back. I live 20 minutes away. I even ordered extra crispy and didn't get it. I'm just disappointed.
Atmosphere: 4
Food: 2
Service: 2
Michael Grooms
I went to KFC went through the drive-thru ordered three meals and told them I wanted extra crispy on one of those meals and the lady at the window she was geeking so much out her head she didn't even know what she was doing she messed up on my order three times she was chewing her tongue off you can tell she was on something. Drug test is needed done every so often surprise. If you want to do ur drugs stay home or you going to lose business.
Atmosphere: 1
Food: 1
Service: 1
Melissa Bastion
3 piece chicken tenders were the size of a small finger with hardly and breading. The bowl had crushed breading and 3 pieces of roasted chicken. Very little gravy. I recommend not going to this KFC. They need improvement in everything.
Jessica Carmack
KFC has went sooooo down hill! The staff, the service, the food, just all of it! The fact that you can’t even get sauce with your nuggets without them charging for it is just crazy! Not one place charges for sauce with nuggets unless you get extra. The chicken is usually soggy. The sides aren’t even filled up. It’s just half a** with this place anymore. Very disappointed!
Dietary restrictions: Everything is high carb.
Parking: Not very many parking spots.
Wheelchair accessibility: There’s a small space for wheelchairs
Good food.
Atmosphere: 4
Food: 3
Service: 4
The last two times I've placed an order online, something has gone wrong. The first time, they waited until the last minute, 20 minutes AFTER I placed the order, to call and tell me it would be 25 minutes for my food because they need it for other orders.
Today, I scheduled the pick up to be at 6, i placed it at 5:24pm, I get there and still had to wait 10-15 minutes for my food. There was another gentleman waiting for his food that had been placed online an hour beforehand!
THEN, on top of all that, I get home and instead of having 2 sides of gravy to go with my 2 large mashed potatoes, I got one small cup with one scoop of mashed potatoes with gravy. I have no gravy for my 2 large mashed potatoes.
The entire crew didnt know what they were doing, kept blaming someone else for the problems at hand and I couldn't tell who the manager was since it didnt seem like anyone was leading anyone. They need to figure out how to better manage their shifts and rush times, absolutely ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Got the leg and thigh box with mashed potatoes and gravy, a drink and a snack. They did not give me the coupon discount, but corrected it when I told them. For years you got the gravy and potatoes in separate bowls. Now, they put it the same bowl to give you less potatoes and less gravy.
Atmosphere: 4
Food: 3
Service: 5
Every time I've ordered chicken it's rock hard and cold.
Atmosphere: 3
Food: 1
Service: 3
we ordered 2 crispy chicken sandwiches to go, and when we got home they were floating in sauce..worse chicken we ever had. and the inside of the chicken was mushy
Atmosphere: 2
Food: 1
Service: 2
Tenders were poor quality and quantity....small skinny overcooked and more crust than meat...also too salty. Meat in all three might have made one.
Food: 1
Service: 5
Good food and excellent service.
Atmosphere: 5
Food: 5
Service: 5
Went to get dinner Fri. afternoon. Ordered 12 piece chick strip dinner. Got home chicken strips were rock hard and burnt up. Call and complained, manger told me to come back and they would replace it. Told her it would be another day because I live in greene co. and it was along drive. Went today to get replacement meal. The person that waited on me was a very rude person. That alone was enough to never go back. But I get home and chichen is rock hard and burnt. I will never go back there. Worst chicken ever. The only reason for one star is because you have to rate them something. They need negative stars.
Atmosphere: 1
Food: 1
Service: 1
Awesome
Atmosphere: 5
Food: 5
Service: 5
I work for door dash and have had nothing but bad experiences here. They never have orders ready. The store is never busy but somehow can’t get an order together. I’m here now waiting on 8pc extra crispy chicken and they told me it will be 15 minutes. I literally have not had 1 on time order from this place in over 15 orders I’ve done at KFC ROGERSVILLE. Sure hope they can get a decent manager/crew here soon. Looking at all the reviews prior to this one, it seems to be a common thing.
Restaurantji Recommends
I wouldn’t recommend going on a Sunday service is horrible didn’t have a good experience with this location at all
Atmosphere: 1
Food: 1
Service: 1
Did an online order pick up for a certain time. Got there 5 minutes early, they couldn't find my order. Then they finally found it and that a lady just came to replace her order and didn't have any crispy chicken left. They said 15 minutes for crispy chicken to get done and my order. It took 25 minutes and when I got home, which took 20 minutes, I started getting plates ready and the chicken is not done, it's slimmy, potatoes and Mac and Cheese is Luke warm. I had to put chicken is my air fryer and other stuff in microwave. I called them and they said to bring it back. I live 20 minutes away. I even ordered extra crispy and didn't get it. I'm just disappointed.
Atmosphere: 4
Food: 2
Service: 2
I went to KFC went through the drive-thru ordered three meals and told them I wanted extra crispy on one of those meals and the lady at the window she was geeking so much out her head she didn't even know what she was doing she messed up on my order three times she was chewing her tongue off you can tell she was on something. Drug test is needed done every so often surprise. If you want to do ur drugs stay home or you going to lose business.
Atmosphere: 1
Food: 1
Service: 1
3 piece chicken tenders were the size of a small finger with hardly and breading. The bowl had crushed breading and 3 pieces of roasted chicken. Very little gravy. I recommend not going to this KFC. They need improvement in everything.
KFC has went sooooo down hill! The staff, the service, the food, just all of it! The fact that you can’t even get sauce with your nuggets without them charging for it is just crazy! Not one place charges for sauce with nuggets unless you get extra. The chicken is usually soggy. The sides aren’t even filled up. It’s just half a** with this place anymore. Very disappointed!
Dietary restrictions: Everything is high carb.
Parking: Not very many parking spots.
Wheelchair accessibility: There’s a small space for wheelchairs
Atmosphere: 1
Food: 1
Service: 1
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