Auntie Anne's

1414 Parkway, Sevierville
(865) 908-0807

Recent Reviews

A V

Inside of Walmart ! Faster then waiting at pigeon island !

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Original Pretzel

Buttercream Naturals

Stefan and Carrie gave the best service. Got my pretzel right! Thank you!

Melissa Bell

Walking out of Walmart now even 3 minutes ago at 1:50pm on Friday 10/13/23 my husband was going to buy some pretzel bites and the two girls working were both in the kitchen area and never paid him any attention and he called out to them to get help and neither of them even looked his way so he yelled out and they still ignored him. Needless to say we left since they wanted to be rude.

Jackson Carroll

I most definitely would give them 5 stars if they were open ever! It was around 12:50 in the afternoon and the sign said open at 12 pm. Two other times they were closed again. But when they are open, it is fresh and the staff are great. Just wish they had more staff and would be open when they say they are

Christian Furman

Never opened always Dirty

Christian Furmam

Friendly staff

Marquita Davis

Hard pretzel, so tough to bite and when called that didn't try to correct it.

Treasure Smith

Worst experience with “C. Furman” when ordering a strawberry and cherry lemonade. Once we received the lemonade we asked her which flavor was which. She ignored me initially though she was mere feet away and once I asked again she told me that I ordered strawberry and mango… which I didn’t. Rather than correcting the mistake she again stated “no, you ordered mango”. After asking for the cherry lemonade that I initially ordered, she reluctantly remade it and walked away. Not only did she have a bad attitude and unacceptable behavior but I also did not receive a receipt or my change back. We went back to ask for her name which she refused to give as well as not providing a managers name or opportunity to speak with one. She denied not giving my change back which I still didn’t receive and the receipt she did finally give is not even for my order. The customer service here is horrendous and uncalled for. The woman working has no business being in a customer facing position and if her position is held she needs much more than training.

Forrest Lanaux

This is the worst Auntie Anne’s I have been to. I came here with my gf and her family and they just wanted to get something to drink. We ordered a strawberry lemonade and a cherry lemonade. After we received the drinks we couldn’t tell which was which. We asked the lady behind the counter which drink was which and she didn’t answer. Then my gf asked if a specific one was cherry and the lady said “You ordered mango” with an attitude. First of all we didn’t order mango and we asked which flavor it was. Second you don’t go ahead and argue with a customer especially over the flavor of a drink. A DRINK!!!! Normally I don’t fret over change but not only did the woman not give us a receipt she didn’t bother to give us our change back. We confronted her about the change and she tells us we got the change back which we did not. It’s easy to tell if we didn’t receive 13 cents. So after we left the manager called us back and we explained the situation. The best he could do is offer to give us 2 free drinks and our 13 cents back. He didn’t seem to care about the attitude of the employee. When we brought up we are definitely going to call corporate he has the nerve to tell us they are a franchise. Ok and!?! This is absolutely ridiculous. Normally I don’t like to get involved with situations like this but what my family and I experienced was unacceptable not to mention horrible.

Gigi Webb

I went to Walmart for the sole purpose of a cup of the cinnamon pretzel bites to go with my coffee. They were dry and doughy. When I said something to the employee I got a complete attitude. To make a long story short, the inedible dough went in the trash and I left. Terrible customer service. I paid $5.00 for an attitude and a frowny face! It killed my energy. I will not spend money at this location again.

Wilfredo Mejias

Showed up over a hour and a half before closing time to order a salted pretzel. Was told by the worker, after he finished an conversation with his friend, that he was only making pretzel nuggets for "the rest of the day". Someone should let him know that what he wants is not as relevant as what a customer wants. It appears that this location has a real problem finding good help.

Ian Moone

yup friendly hard working people

dshow99

Kids enjoyed the pretzels as usual, in the Island area so can be very busy but was not a bad wait considering it was Spring Break.

Chris and Leah Brasiel

Always the best and fresh ! The staff is so friendly and fast!

Ryan Buchanan

Very rude and would not assist the line that was there ten minutes before closing.

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