Dave & Buster's Sevierville

We recently hosted our wedding welcome dinner at Dave & Buster's, and it was absolutely the BEST decision we made! Instead of a traditional formal rehearsal dinner, we opted for a fun, family-friendly atmosphere, and Dave & Buster's delivered in every aspect. The staff was phenomenal from start to finish, handling every aspect with incredible attention and care. Being from out of state, we truly appreciated their warm hospitality and how smoothly everything went. Our guests had a blast, and we created memories that will last a lifetime. We will definitely be back whenever we're in the area!

Terrible staff. Terrible experience. Y’all just suck lmao

Over all a good experience. The place was clean and functional. Associates were all pleasant and helpful. All of the arcade games and machines were working. We had the fish and chips. Very good portions but not sure why they had a garlic aioli instead of having a tartar sauce.

Zero stars because that is how much the manager knows and cares, TERRIBLE!!!

tons of fun!!! lots of games

It's a dave and buster so it goes with out saying you'll enjoy the tons of games and bar area. Decent prizes and polite staff. Had a chill time

Customer service is AWFUL. Food was okay. Games were fun. Upon approaching the front counter, the hostess, Katelyn, did not greet us or even smile. When I asked if we could sit in another section, because it is quieter and I have auditory sensitivity due to anxiety/OCD (I would not be at an arcade if I didn’t have 3 little boys ?) the hostess informed me that they only have the one section open tonight. I asked if they could make an exception for us. She used her walkie to ask the manager. I heard her manager reply over the walkie “I’M NOT going to seat them there” At which point the hostess shook her head “no” at me. No apology, no verbal communication at all… just a head shake. ? I let her know that I think this is poor customer service to not make a simple accommodation. She then asked her manager, I was told her name is Summer; (no one wore name tags) to come to the host station. Summer approached the host without addressing me at all. She did not look at me or even speak a word to me. Keep in mind I am standing right in front of them! She instead said “what’s up” to the hostess. I interjected and asked if she could make an accommodation to seat us in another section, because it’s quieter over there. She replied “it’s loud everywhere”. I told her it’s actually quieter in this section over here. She told me that section is closed. I told her I didn’t understand why the server couldn’t walk an extra 20 feet to accommodate us. She replied that they only have one server. ??? Had it not been for my children and a pair of headphone that my husband had in the car that I wore, I would have left immediately. I am shocked that Summer has a manger position being so deficient in social and customer service skills!! It’s not shocking that the host lacked customer service skills and kept an AirPod in one ear… sadly, the standard of our employees is certainly not what it once was or should be. I’d like to mention that our server, Brad was friendly and good, but it’s different when your take home pay depends on your ability to do your job well. Game changer. The gentleman that worked the prize section was outstanding. He approached me to ask if I would like a bag for the take home boxes I was carrying and I noticed that he greeted everyone warmly. We purchased $118 game card & a $147.10 food bill. (Including tip) All sales are important, but this could have been a sizable loss for this location had we walked out, because we certainly didn’t feel our business was wanted here. I do not plan to return to this location.

Service sucked took an hour to get refills and appetizers

Absolutely horrible service and food. The server barely if even checked on us and the game attendant acting like we was bothering her while she had a job with no one in the room and my son just wanted a speaker.

Had a blast staff was great

My apologies, I meant to give a 4 star.

i had super high hopes coming here but was let down hard. Ordered 3 appetizers, only got one before our food came out and then when one of the apps came out it wasn’t even what we ordered, i went to get the manager to help and she made me feel like i was in the wrong when our food came out wrong even though we ordered exactly what we wanted. There was no compensation for anything and probably won’t be back. Super sad since it was our first time. The wait for our food and time spent trying to get our tickets right ruined the whole mood and we didn’t even play any games. -10 stars if that was possible

Let me start by saying every place in the Sevierville and Gatlinburg area let’s you split cards. When we went in we asked the at the desk if we bought the largest card they sold if he could split our cards so we could be at different game stations. His answer was no which was shocking. We ended up buying it anyway which was an inconvenience for us (I guess they don’t think about their customers). Before playing games we wanted to grab something to eat. We decided to get some fries and buffalo chicken. We’ll of course the chicken came out cold and I mean cold like it had been in the refrigerator. The fries were great and delicious. We had to send the chicken back. They did bring us more fries with our new chicken which was good but at this point I was so upset that I just was over the whole experience. The games was fun. I rarely ever give anything under 4 stars and the only reason I gave twos starts was the girl that fixes our daiquiris was so nice and courteous.

Horrible experience! Don't waste your time. Waited 20 minutes to get drinks at the bar. My husband ordered a Coors on draft, it tasted like pure vinegar. The bartender seemed offended. He ordered a Modela which was ok. He was charged for the "vinegar coors" and we are first responders and didn't receive our 15% discount. We've been to other Dave and Busters and had nice experiences, sadly this Dave and Busters wasn't.

Excellent food, excellent service. Clean. No complaints here. Not sure what happened on those giving one star review but we had an excellent experience here.