I recently dined at Thai Palace and had a mixed experience. While the food was quite good, I was disappointed with the service. The staff member who greeted us didn’t acknowledge us at all when we entered, which felt unwelcoming.
Additionally, I was surprised to find a 4% transaction fee added to the bill when paying by card. At $15.99 per meal, I expected that charge to be included. This fee was only mentioned in small print at the bottom of the check, which felt a bit misleading. it would have been nice to know upfront.
Overall, the food was tasty, but the service and billing practices could use improvement..
Atmosphere: 3
Food: 4
Service: 1
Monil Desai
Excellent food and service. I had spring rolls and fried rice with Tofu.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Vegetable Spring Roll
reshma k
Be careful of the 4%surcharge , I advice you to calculate the bill before you pay . Just ate here . Feel like I overpaid , the surcharge didn’t add up . I feel cheated .
Atmosphere: 3
Food: 4
Service: 2
Michelle Thomas-George
Just came here after church since Thai Basil was closed and ordered three drunken noodles and specified no spice, to-go. The menu says they cannot eliminate all spice but mild was available. I’ve had it once before there and it was tolerable. Today, I needed one for myself and two more for my kids. They were NOT mild! I called and expressed my issue and she cut me off saying they cannot eliminate the spice and to enjoy my meal. I’m sorry, but maybe the cook made a mistake or didn’t see it specified OR maybe she didn’t write it down, but I asked for a remake and that was not able to be done either. I now have 3 $15 meals we cannot eat and my mouth is on fire. My blood sugar has dropped due to not eating after waiting over twenty mins on the food and getting to our destination just to find out we cannot eat it. Tried to dispute it with my Discover card but the process has to finalize before I can. So I’m just out the money and food at this point. As a local, this place will NEVER see my business.
Food: 1
Service: 1
Lara Moore
Excellent. Made to order. Had spring roll and pad see ewe with tofu.
Atmosphere: 5
Food: 5
Service: 5
Alpha Bravo
Excellent and fast service. The food is really good. I’m originally from Thailand so I’m very critical of Thai food. This place is excellent
Atmosphere: 5
Food: 5
Service: 5
Leticia Chaparro
Small little place but great service. I had the Tom Yum soup, which was ok, but the pineapple fried rice was delicious! My husband, who doesn't usually like Thai food, was surprisingly very happy with his food. He had the crispy cheese rolls and beef fried rice. He also discovered that he liked peanut sauce, which he added to his rice. Also, the portion size was definitely worth the cost of the meal.
Delicious fresh authentic Thai flavor. Ordered spring rolls, tom kha Kai soup and tofu pad Thai and all came out so fresh and hot. Definitely 10/10, would recommend!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Vegetable Spring Roll, Tofu and Vegetables, Pad Thai Noodles
Devika Taneja
Got the basil fried rice and that was delicious. The Tom yum soup, not so much.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Basil Fried Rice
Sus Paul
Food is overpriced and not great. The only thing not watered down or under portioned is the basil fried rice. The Tom yum was the worst I have ever had it came with 1 mushroom and two pieces of lettuce in broths. The currries are equally watered down and below average.
Vegetarian options: Many vegetable or tofu options
Dietary restrictions: You can ask to exempt items
Parking: Parking in front
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Basil Fried Rice
Britt Flea
Pad thai #2 ? perfect
Atmosphere: 5
Food: 5
Service: 5
Asa Pham
The owner was very polite and kind to us. Despite my little brother screaming and making a ton of noise he was very understanding. The food was delicious. This was my first time in Tennessee and I came here with my family for vacation, however, if I was from here I would come here more often. 10/10 customer service, and food, and the wait was not that long.
Currently the best Thai food in Sevier County, bar none. Good service, authentic dishes.
Atmosphere: 4
Food: 5
Service: 5
Incredible dining experience. The food is delicious and the atmosphere is top notch. I also love the jewelry and handbag options available here.
Atmosphere: 5
Food: 5
Service: 5
very good, atmosphere was lovely , i like the rings and purses, im here rn
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Basil Fried Rice, Yellow Curry
I recently dined at Thai Palace and had a mixed experience. While the food was quite good, I was disappointed with the service. The staff member who greeted us didn’t acknowledge us at all when we entered, which felt unwelcoming.
Additionally, I was surprised to find a 4% transaction fee added to the bill when paying by card. At $15.99 per meal, I expected that charge to be included. This fee was only mentioned in small print at the bottom of the check, which felt a bit misleading. it would have been nice to know upfront.
Overall, the food was tasty, but the service and billing practices could use improvement..
Atmosphere: 3
Food: 4
Service: 1
Excellent food and service. I had spring rolls and fried rice with Tofu.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Vegetable Spring Roll
Be careful of the 4%surcharge , I advice you to calculate the bill before you pay . Just ate here . Feel like I overpaid , the surcharge didn’t add up . I feel cheated .
Atmosphere: 3
Food: 4
Service: 2
Just came here after church since Thai Basil was closed and ordered three drunken noodles and specified no spice, to-go. The menu says they cannot eliminate all spice but mild was available. I’ve had it once before there and it was tolerable. Today, I needed one for myself and two more for my kids. They were NOT mild! I called and expressed my issue and she cut me off saying they cannot eliminate the spice and to enjoy my meal. I’m sorry, but maybe the cook made a mistake or didn’t see it specified OR maybe she didn’t write it down, but I asked for a remake and that was not able to be done either. I now have 3 $15 meals we cannot eat and my mouth is on fire. My blood sugar has dropped due to not eating after waiting over twenty mins on the food and getting to our destination just to find out we cannot eat it. Tried to dispute it with my Discover card but the process has to finalize before I can. So I’m just out the money and food at this point. As a local, this place will NEVER see my business.
Food: 1
Service: 1
Excellent. Made to order. Had spring roll and pad see ewe with tofu.
Atmosphere: 5
Food: 5
Service: 5
Excellent and fast service. The food is really good. I’m originally from Thailand so I’m very critical of Thai food. This place is excellent
Atmosphere: 5
Food: 5
Service: 5
Small little place but great service. I had the Tom Yum soup, which was ok, but the pineapple fried rice was delicious! My husband, who doesn't usually like Thai food, was surprisingly very happy with his food. He had the crispy cheese rolls and beef fried rice. He also discovered that he liked peanut sauce, which he added to his rice. Also, the portion size was definitely worth the cost of the meal.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Delicious fresh authentic Thai flavor. Ordered spring rolls, tom kha Kai soup and tofu pad Thai and all came out so fresh and hot. Definitely 10/10, would recommend!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Vegetable Spring Roll, Tofu and Vegetables, Pad Thai Noodles
Got the basil fried rice and that was delicious. The Tom yum soup, not so much.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Basil Fried Rice
Food is overpriced and not great. The only thing not watered down or under portioned is the basil fried rice. The Tom yum was the worst I have ever had it came with 1 mushroom and two pieces of lettuce in broths. The currries are equally watered down and below average.
Vegetarian options: Many vegetable or tofu options
Dietary restrictions: You can ask to exempt items
Parking: Parking in front
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Basil Fried Rice
Pad thai #2 ? perfect
Atmosphere: 5
Food: 5
Service: 5
The owner was very polite and kind to us. Despite my little brother screaming and making a ton of noise he was very understanding. The food was delicious. This was my first time in Tennessee and I came here with my family for vacation, however, if I was from here I would come here more often. 10/10 customer service, and food, and the wait was not that long.
Atmosphere: 5
Food: 5
Service: 5
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