White dude with tattoos was very cool and good at his job
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wendy’S Baconator Jr Bacon Cheeseburger and Big Bacon Classic
Arminda Dozier
The app was down and their scanner does not work to take your account discounts and give you points. I have seven kids and it is a huge deal for me to be able to save money on future purchases.
Atmosphere: 4
Food: 4
Service: 4
Alexis Welsch
So i am a delivery driver and every time we get an order from wendy’s we are waiting there for an hour. Sometimes even longer to get to the intercom for him just to say i’ll be with you in just a moment waits for 20 mins to finish the car that’s at the window…Then comes back to me to take my order whenever i’m just a delivery driver picking up an order then they tell me they basically don’t have anything on there menu which i understand the Krabby patty meal is popular but this time was just lazy and childish we drove up to the drive thru and the girl taking apart the ice cream machine was complaining asking to take more breaks to play on there phones she just ended up leaving when the dude ig the manager…said no…. so yeah and they didn’t have vanilla icecream for the pineapple ice cream thing so what does the man do instead of asking us if it was okay he gave us a chocolate frostie (which is fine) but added the pineapple on top(everyone might not like that)… and we were sitting at that window for 15-20 mins before we were handed our food but they didn’t say anything to us whenever we had all of it and just walked away from the window so we had to wait for them to come back and then they told us oh yeah your good..i’m sorry this is ridiculous i have never seen this bad of service in a fast food restaurant before that doesn’t even have the lobby open at night something needs to be fixed i get it it’s busy but it’s always like this it isn’t just sometimes it gets worse each day..
Atmosphere: 1
Food: 1
Service: 1
Lynn S
Worst meal I’ve ever had. French fries are stale and bearly warm. And isn’t a Baconator sandwich supposed to have a lot of bacon? My sandwich has 1 slice of bacon. You’d think for $12 the food would at least be fresh.
Food: 1
Kathy Shuey
Service was extremely slow, however, the fries were well done and frosty creamy.
Atmosphere: 1
Food: 4
Service: 4
Jen Sorrell
I went to this location at 3:30pm during the week. They were short with me when taking my order at the drive thru speaker but whatever. After picking up my food which took 30 mins just to get through the drive thru process I pull into a space. We had gotten the Sponge Bob frosty and with the pineapple mango stuff on the bottom we weren't real sure about the stuff on the bottom so I ran inside to ask. The manager meets me at the door. She had run to the door to lock the doors on me so I couldn't come inside because I guess they thought I was going to complain but I beat her to the door. All while people are sitting inside eating in the dining room so I guess it was open but just not for me. I get back to the car and my daughter had asked me to get ketchup for her but I had forgotten so I go back and that's when I realize the doors were locked. I brought the frosty with me to the door but pitched it. We just weren't real sure about it and I just took the loss. Point is I wasn't giving them a hard time in trying to get my money back. So at this point there is no way to get ketchup unless I go up to the drive thru window where another car is parked and making a scene. They see me outside looking at them at the drive thru window where another car is parked and they start pointing and laughing instead of opening up the window to see how they can help me. Food quality was horrible. I just read all the recent reviews. Sounds like they need to clean house and start with a new staff. How do these people keep their jobs ?
Atmosphere: 1
Food: 1
Service: 1
Alyssa Frantz
If I could give this a negative 1 stars I would. We came late at night and it was nice because it was one of the few places open after my husband got off work. The first irk was that the person taking the orders was forcing every driver to wait as he did god-knows-what, but we gave him the benefit of the doubt because there was probably a very small team and he was making the food too, right? Wrong. But to touch on that later. We wait in line for over 30 minutes as he stops each and every car and they wait to order. We're tired and the line is growing behind us so we know they're in for a long night, so we try to be nice. He of course stops us, and disappears for at least 5-6 minutes. He comes back only for us to start a sentence and then hear the timer for fries to go off, and he immediately says "oh, wait a sec" and is gone for another 5 minutes. At this point this is ridiculous because there is only one car in front of us and their dining room is closed. We finally order with a man with a monotone voice who yelled at us because we could not hear him, and are treated horribly. Onto the pickup. You would think this part would be better. Wrong again. We pull up to a girl telling us our total and then not taking our card and going to help some lady outside the entrance complaining about them getting their order wrong. Sure, I used to work in food service and it happens. Except for the team of 3 were all focusing on her problem as the girl travels back and forth delivering messages between the customer and the manager, because the manager is too busy eating a sandwich while he is cooking on the line to actually go out and talk to her herself. The girl comes back and gives us our drinks, we wait forever for our bag as all 3 start standing in a circle around our bag trying to figure out what was in our order. That's right, NO ONE KNEW. TO MAKE IT WORSE, THE MAN WHO TOOK OUR ORDER GAVE US OUR BAG MISSING MORE THAN HALF THE ITEMS AND STRAIGHT UP ASKED "what else did you guys have?" AS IF THERE ISN'T A MONITOR BEHIND HIM SHOWING OUR ORDER. We correct him on what's missing and all 3 are trying to figure out whether or not they have everything. One of them is just wandering and staring at us while the other 2 are arguing over whether they gave us an Uber eats bag or not, and mind you it's not for an important purpose, it's just over the sticker. What I mean to say is, the manager and the girl could have easily let it go and made another bag for the Uber eats order in progress but the girl thought it was entertaining to tell her manager his mistake while we are still waiting to pay. THIS ENTIRE EXPERIENCE WAS OVER 40 MINUTES AT THIS POINT. They don't take our card after handing us all of our food and we figure they will give us a discount or even not make us pay considering it was an almost comically bad experience from start to finish. But nope, they make us pay full price. We get back to our apartment to discover our food is quite obviously old and cold, and my sandwich was missing ingredients on it. I got a classic chicken and from my past experience in working in food service the only way the chicken would be that old is if I messed up another order and made an extra patty and set it aside, only to slap it on a later sandwich and call it a night. So all and all, we saw probably the most incompetent crew we've ever seen, and not a single person including the manager knew what they were doing. We live 3 minutes from this Wendys and will be going to the one farther away as we will NEVER return to this one. Horrible waste of $30.
Atmosphere: 1
Food: 1
Service: 1
Hailey Haynes
The bald guy at the drive thru is rude. So slow. I waited over 30 minutes in the line for poor service :( Don't waist your time here, when there is another Wendy's Five minutes away.
Atmosphere: 1
Food: 5
Service: 1
Emily Durden
It was late in the day, but the order was correct. We actually got an extra hamburger. Frosty was great. The restaurant was clean
Wheelchair accessibility: Great handicap parking spots.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Chocolate Frosty
Luke
Want to preface this with, I rarely leave bad reviews but had to on this one. Brought my family to dine in and multiple things went wrong: 1. Every single table was dirty and we cleaned them off ourselves. 2. The lady making the burgers and multiple other employees were making the food without gloves. I should have left when I saw that. 3. Our order was missing items (they went and got it after) 4. They informed us after delivering the food that there was no cheese. Had we known that we wouldn’t have ordered anything.
I hope they look at footage of the food preparation and do something about the conditions and gloveless employees.
Ordered online at 9:55-ish Sat in the drive through from 10:11 until almost 11pm with 3 cars in front of me just to be told part of my order isn't available and if I didn't want the select portions I had to cancel my order. Food was also cold
Atmosphere: 1
Food: 1
Service: 1
mike broadwell
This place is absolutely the worst custom server I’ve ever experienced. My entire lunch break was spent standing in line watching the employees walk around cluelessly. I take lunch at 1 pm btw it wasn’t busy in the least. There was a total of 8 customers in the entire place and only 3 of us in line. Food was good, I mean it’s Wendy’s you know what to expect. Will I be back, umm not during the day, I’ll try night time, maybe it will be better. My advice go somewhere else for lunch unless you have lots of time to kill and your not hungry. I gave this place 5 stars because I don’t feel like this was the best representation of my different experiences and I know that they weren’t doing this on purpose, they are just knuckleheads on Thursday afternoon. Hopefully this review helps someone else
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Classic Chocolate Frosty
Makaylah Running
I placed a mobile order and still had to wait 53 minutes in the drive thru when there were only 4 cars. Then they didn't have several items of my mobile order, when they told me at the window they didn't have it I heard someone in the background say they did have it and they still told me they didn't. Also, don't expect the same Krabby patty meal you see at other Wendy's because they don't have the box or stickers. Pretty disappointing to pay $12 for a "special meal" that was actually really just a Dave's single with so little "special sauce" that it was dry. This is not the first time I have had to wait a really long time in the drive thru at this location, it always takes forever or they are cash only because their system is down. This location is just kind of a mess and the employees never know what is going on. I'm sure they are doing their best as an employee but the manager could definitely handle these situations better to help their employees run things smoother instead of leaving them to have no idea.
Atmosphere: 2
Food: 3
Service: 1
Colin Robertson
Great place to be....good food....I would know,I make alot of it 😆 🤣 come on down and grab a bite to eat.great service.calm atmosphere....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Stack, Hamburger, Chili
Richard Barrera
The staff and food were outstanding. This is by far the cleanest wendys I have ever been in. I highly recommend stopping here.
White dude with tattoos was very cool and good at his job
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wendy’S Baconator Jr Bacon Cheeseburger and Big Bacon Classic
The app was down and their scanner does not work to take your account discounts and give you points. I have seven kids and it is a huge deal for me to be able to save money on future purchases.
Atmosphere: 4
Food: 4
Service: 4
So i am a delivery driver and every time we get an order from wendy’s we are waiting there for an hour. Sometimes even longer to get to the intercom for him just to say i’ll be with you in just a moment waits for 20 mins to finish the car that’s at the window…Then comes back to me to take my order whenever i’m just a delivery driver picking up an order then they tell me they basically don’t have anything on there menu which i understand the Krabby patty meal is popular but this time was just lazy and childish we drove up to the drive thru and the girl taking apart the ice cream machine was complaining asking to take more breaks to play on there phones she just ended up leaving when the dude ig the manager…said no…. so yeah and they didn’t have vanilla icecream for the pineapple ice cream thing so what does the man do instead of asking us if it was okay he gave us a chocolate frostie (which is fine) but added the pineapple on top(everyone might not like that)… and we were sitting at that window for 15-20 mins before we were handed our food but they didn’t say anything to us whenever we had all of it and just walked away from the window so we had to wait for them to come back and then they told us oh yeah your good..i’m sorry this is ridiculous i have never seen this bad of service in a fast food restaurant before that doesn’t even have the lobby open at night something needs to be fixed i get it it’s busy but it’s always like this it isn’t just sometimes it gets worse each day..
Atmosphere: 1
Food: 1
Service: 1
Worst meal I’ve ever had. French fries are stale and bearly warm. And isn’t a Baconator sandwich supposed to have a lot of bacon? My sandwich has 1 slice of bacon. You’d think for $12 the food would at least be fresh.
Food: 1
Service was extremely slow, however, the fries were well done and frosty creamy.
Atmosphere: 1
Food: 4
Service: 4
I went to this location at 3:30pm during the week. They were short with me when taking my order at the drive thru speaker but whatever. After picking up my food which took 30 mins just to get through the drive thru process I pull into a space. We had gotten the Sponge Bob frosty and with the pineapple mango stuff on the bottom we weren't real sure about the stuff on the bottom so I ran inside to ask. The manager meets me at the door. She had run to the door to lock the doors on me so I couldn't come inside because I guess they thought I was going to complain but I beat her to the door. All while people are sitting inside eating in the dining room so I guess it was open but just not for me. I get back to the car and my daughter had asked me to get ketchup for her but I had forgotten so I go back and that's when I realize the doors were locked. I brought the frosty with me to the door but pitched it. We just weren't real sure about it and I just took the loss. Point is I wasn't giving them a hard time in trying to get my money back. So at this point there is no way to get ketchup unless I go up to the drive thru window where another car is parked and making a scene. They see me outside looking at them at the drive thru window where another car is parked and they start pointing and laughing instead of opening up the window to see how they can help me. Food quality was horrible. I just read all the recent reviews. Sounds like they need to clean house and start with a new staff. How do these people keep their jobs ?
Atmosphere: 1
Food: 1
Service: 1
If I could give this a negative 1 stars I would. We came late at night and it was nice because it was one of the few places open after my husband got off work. The first irk was that the person taking the orders was forcing every driver to wait as he did god-knows-what, but we gave him the benefit of the doubt because there was probably a very small team and he was making the food too, right? Wrong. But to touch on that later. We wait in line for over 30 minutes as he stops each and every car and they wait to order. We're tired and the line is growing behind us so we know they're in for a long night, so we try to be nice. He of course stops us, and disappears for at least 5-6 minutes. He comes back only for us to start a sentence and then hear the timer for fries to go off, and he immediately says "oh, wait a sec" and is gone for another 5 minutes. At this point this is ridiculous because there is only one car in front of us and their dining room is closed. We finally order with a man with a monotone voice who yelled at us because we could not hear him, and are treated horribly. Onto the pickup. You would think this part would be better. Wrong again. We pull up to a girl telling us our total and then not taking our card and going to help some lady outside the entrance complaining about them getting their order wrong. Sure, I used to work in food service and it happens. Except for the team of 3 were all focusing on her problem as the girl travels back and forth delivering messages between the customer and the manager, because the manager is too busy eating a sandwich while he is cooking on the line to actually go out and talk to her herself. The girl comes back and gives us our drinks, we wait forever for our bag as all 3 start standing in a circle around our bag trying to figure out what was in our order. That's right, NO ONE KNEW. TO MAKE IT WORSE, THE MAN WHO TOOK OUR ORDER GAVE US OUR BAG MISSING MORE THAN HALF THE ITEMS AND STRAIGHT UP ASKED "what else did you guys have?" AS IF THERE ISN'T A MONITOR BEHIND HIM SHOWING OUR ORDER. We correct him on what's missing and all 3 are trying to figure out whether or not they have everything. One of them is just wandering and staring at us while the other 2 are arguing over whether they gave us an Uber eats bag or not, and mind you it's not for an important purpose, it's just over the sticker. What I mean to say is, the manager and the girl could have easily let it go and made another bag for the Uber eats order in progress but the girl thought it was entertaining to tell her manager his mistake while we are still waiting to pay. THIS ENTIRE EXPERIENCE WAS OVER 40 MINUTES AT THIS POINT. They don't take our card after handing us all of our food and we figure they will give us a discount or even not make us pay considering it was an almost comically bad experience from start to finish. But nope, they make us pay full price. We get back to our apartment to discover our food is quite obviously old and cold, and my sandwich was missing ingredients on it. I got a classic chicken and from my past experience in working in food service the only way the chicken would be that old is if I messed up another order and made an extra patty and set it aside, only to slap it on a later sandwich and call it a night. So all and all, we saw probably the most incompetent crew we've ever seen, and not a single person including the manager knew what they were doing. We live 3 minutes from this Wendys and will be going to the one farther away as we will NEVER return to this one. Horrible waste of $30.
Atmosphere: 1
Food: 1
Service: 1
The bald guy at the drive thru is rude. So slow. I waited over 30 minutes in the line for poor service :( Don't waist your time here, when there is another Wendy's Five minutes away.
Atmosphere: 1
Food: 5
Service: 1
It was late in the day, but the order was correct. We actually got an extra hamburger. Frosty was great. The restaurant was clean
Wheelchair accessibility: Great handicap parking spots.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Chocolate Frosty
Want to preface this with, I rarely leave bad reviews but had to on this one. Brought my family to dine in and multiple things went wrong:
1. Every single table was dirty and we cleaned them off ourselves.
2. The lady making the burgers and multiple other employees were making the food without gloves. I should have left when I saw that.
3. Our order was missing items (they went and got it after)
4. They informed us after delivering the food that there was no cheese. Had we known that we wouldn’t have ordered anything.
I hope they look at footage of the food preparation and do something about the conditions and gloveless employees.
2:00ish on 10/14/2024.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered online at 9:55-ish Sat in the drive through from 10:11 until almost 11pm with 3 cars in front of me just to be told part of my order isn't available and if I didn't want the select portions I had to cancel my order. Food was also cold
Atmosphere: 1
Food: 1
Service: 1
This place is absolutely the worst custom server I’ve ever experienced. My entire lunch break was spent standing in line watching the employees walk around cluelessly. I take lunch at 1 pm btw it wasn’t busy in the least. There was a total of 8 customers in the entire place and only 3 of us in line. Food was good, I mean it’s Wendy’s you know what to expect. Will I be back, umm not during the day, I’ll try night time, maybe it will be better. My advice go somewhere else for lunch unless you have lots of time to kill and your not hungry. I gave this place 5 stars because I don’t feel like this was the best representation of my different experiences and I know that they weren’t doing this on purpose, they are just knuckleheads on Thursday afternoon. Hopefully this review helps someone else
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Classic Chocolate Frosty
I placed a mobile order and still had to wait 53 minutes in the drive thru when there were only 4 cars. Then they didn't have several items of my mobile order, when they told me at the window they didn't have it I heard someone in the background say they did have it and they still told me they didn't. Also, don't expect the same Krabby patty meal you see at other Wendy's because they don't have the box or stickers. Pretty disappointing to pay $12 for a "special meal" that was actually really just a Dave's single with so little "special sauce" that it was dry.
This is not the first time I have had to wait a really long time in the drive thru at this location, it always takes forever or they are cash only because their system is down. This location is just kind of a mess and the employees never know what is going on. I'm sure they are doing their best as an employee but the manager could definitely handle these situations better to help their employees run things smoother instead of leaving them to have no idea.
Atmosphere: 2
Food: 3
Service: 1
Great place to be....good food....I would know,I make alot of it 😆 🤣 come on down and grab a bite to eat.great service.calm atmosphere....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Stack, Hamburger, Chili
The staff and food were outstanding. This is by far the cleanest wendys I have ever been in. I highly recommend stopping here.
Atmosphere: 5
Food: 5
Service: 5
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