The customer service is horrible. I was yelled at by the manager through the drive-thru speaker because I made a comment to my daughter " look how long the line is and they're out smoking" He proceeded to yell at me, stating, "we're not smoking. we're working we're really busy. Maybe noon on a Saturday isn't the best time to have half the staff out by the back door smoking. He then proceeded to say he doesn't like drive-thru customers because their impatient. This guy should definitely not be working in the service industry.
Atmosphere: 1
Food: 1
Service: 1
The Review
I have given this location several chances. The customer service is usually bad, but I just go with it. I recently had the absolute worst customer service experience I've had in my entire life. Not only will I not return to this location, but the entire experience has turned me away from Burger King entirely. McDonald's is right across the street eat there instead. Thank You.
Atmosphere: 1
Food: 1
Service: 1
Alice
The food was delicious and fast
Atmosphere: 5
Food: 5
Service: 5
Kayla Winn
We have literally been sitting in this damn drive thru for over 25minutes now. We have been sitting at the speaker specifically for at least 15 minutes with no vehicles in front of us. If this weren't the last place we were passing on our way to our sons football game, we would have been out of here already. This is just ridiculous. We can go sit down at a restaurant and get our food faster than this. Please get better qualified people to work.
Ciana Santee
Everytime we've been here the food is good and the service is quick! Tonight we were served by Donald and while we waited for our food to be finished he gave us crowns for the whole car and entertained us! He made it a very pleasant experience.
Declined to make the order or refund either payment.
Corporate number didn't work. Assistant manager didn't wake up via phone.
Mocked my disabled 61 year old mother.
Then tried to make me leave the premises without my mother while she used the restroom.
Sharing the entire video via YouTube and Don Dare.
Atmosphere: 1
Food: 1
Service: 1
Josh Delozier
I just tried a ham, cheese, and egg croissant, and it was delicious! Highly recommended! You can not beat their breakfast combo for under $9! The service was excellent, and the atmosphere was nice! I will definitely go back! 98
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Patty
Josie Greenwood
I did not enjoy this as a 14 year old them cussing and being our back not anywhere near the front isnt very appropriate since including i had my nephew who is 11. He shouldn’t be around that type of atmosphere.
Atmosphere: 1
Food: 3
Service: 1
Mateo Primo
I liked the new spicy burger, it's very good, I recommend it
Teena Moates
Great food and very friendly staff!!!! Great management leads to great and dedicated employees ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Fries, Hershey's Sundae Pie
Whopper Jr's were dried up. Green tomato on sandwich. Fries were good. Tables not clean.
Atmosphere: 3
Food: 1
Service: 3
Pete Silvestris
Burger & bun was dry
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Onion Rings, Bacon King
James Reddinger
Can't figure this bk out. My parents come here during the week and they said the burgers are awsome the frys are golden n no salt. But my wife and I come on weekends and the burger is so wet and horrible the frys are under cooked and over salted. Food is just nasty. The dog will not even eat the burger. That's bad. I'll never come back.
Atmosphere: 1
Food: 1
Service: 1
Cameron Preast
Best burger King I've ever been to. I'm from Roanoke and all of ours are awful. It was good to have a good experience here again. Also all the ladies this morning were super sweet! Happy birthday to the first window lady!!
Atmosphere: 5
Food: 5
Service: 5
ricky Gibson
The man that took our order wasn't to friendly but I get it. When you're in your 50s and working at a fast food joint with a bunch of teenagers I wouldn't be to friendly either.
The customer service is horrible. I was yelled at by the manager through the drive-thru speaker because I made a comment to my daughter " look how long the line is and they're out smoking" He proceeded to yell at me, stating, "we're not smoking. we're working we're really busy.
Maybe noon on a Saturday isn't the best time to have half the staff out by the back door smoking.
He then proceeded to say he doesn't like drive-thru customers because their impatient. This guy should definitely not be working in the service industry.
Atmosphere: 1
Food: 1
Service: 1
I have given this location several chances. The customer service is usually bad, but I just go with it. I recently had the absolute worst customer service experience I've had in my entire life.
Not only will I not return to this location, but the entire experience has turned me away from Burger King entirely.
McDonald's is right across the street eat there instead.
Thank You.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious and fast
Atmosphere: 5
Food: 5
Service: 5
We have literally been sitting in this damn drive thru for over 25minutes now. We have been sitting at the speaker specifically for at least 15 minutes with no vehicles in front of us. If this weren't the last place we were passing on our way to our sons football game, we would have been out of here already. This is just ridiculous. We can go sit down at a restaurant and get our food faster than this. Please get better qualified people to work.
Everytime we've been here the food is good and the service is quick! Tonight we were served by Donald and while we waited for our food to be finished he gave us crowns for the whole car and entertained us! He made it a very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Fries, Classic Wrap Spicy Wrap Honey Mustard Wrap
Charged twice through the website.
Declined to make the order or refund either payment.
Corporate number didn't work.
Assistant manager didn't wake up via phone.
Mocked my disabled 61 year old mother.
Then tried to make me leave the premises without my mother while she used the restroom.
Sharing the entire video via YouTube and Don Dare.
Atmosphere: 1
Food: 1
Service: 1
I just tried a ham, cheese, and egg croissant, and it was delicious! Highly recommended! You can not beat their breakfast combo for under $9! The service was excellent, and the atmosphere was nice! I will definitely go back! 98
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Patty
I did not enjoy this as a 14 year old them cussing and being our back not anywhere near the front isnt very appropriate since including i had my nephew who is 11. He shouldn’t be around that type of atmosphere.
Atmosphere: 1
Food: 3
Service: 1
I liked the new spicy burger, it's very good, I recommend it
Great food and very friendly staff!!!!
Great management leads to great and dedicated employees ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Fries, Hershey's Sundae Pie
Restaurantji Recommends
Whopper Jr's were dried up. Green tomato on sandwich. Fries were good. Tables not clean.
Atmosphere: 3
Food: 1
Service: 3
Burger & bun was dry
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Onion Rings, Bacon King
Can't figure this bk out. My parents come here during the week and they said the burgers are awsome the frys are golden n no salt. But my wife and I come on weekends and the burger is so wet and horrible the frys are under cooked and over salted. Food is just nasty. The dog will not even eat the burger. That's bad. I'll never come back.
Atmosphere: 1
Food: 1
Service: 1
Best burger King I've ever been to. I'm from Roanoke and all of ours are awful. It was good to have a good experience here again. Also all the ladies this morning were super sweet! Happy birthday to the first window lady!!
Atmosphere: 5
Food: 5
Service: 5
The man that took our order wasn't to friendly but I get it. When you're in your 50s and working at a fast food joint with a bunch of teenagers I wouldn't be to friendly either.
Atmosphere: 2
Food: 3
Service: 2
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