Dairy Queen Grill & Chill

I wanted to give no stars because they need to relearn their menu, but couldn't give no stars. I went tonight to get something quick because it's been a stressful week, it started at the speaker when ordering my food. I simply asked for a #1 bacon two cheese double burger combo large and I think it was like number 7 for the triple cheese combo only ketchup and light mayo. The girl simple tries to tell me what is on the burger when I already know what is on, because it is something I get every time I go, and she wants to proceed with saying that it doesn't come with mayo, I simply say that yes I know but I only want ketchup and light mayo and she tries to say it again I said yes I know and then had to 'dumb it down' and say only ketchup add light mayo. Get to the window another girl who didn't take my order goes to repeat it because I asked her to. She starts to repeat it and says that it's a #5 so so etc, I stop her then and say it's supposed to be a number #1 so so etc, she then tries to proceed by saying yes it is and then whatever number that is for a triple cheese combo. I tell her no it's supposed to be a #1 bacon two cheese double large combo, she tries saying the same thing she had just said, I repeat what I said she then gets the girl who took the order to look over it again. I tell her what I've told the girl working the window, says that yes it is a double bacon cheese so so etc. I'm okay sure I pay and then I checked he food before pulling off because they were about to close and I know how they like to be sneaky and not fix sh*t when they should. So I check it and it's not correct, I let them know. They're already frustrated at this point so the get the manager Terry and I simple told what I had originally ordered, she gets it fixed for me. Well I check it again, while still in line because again I know how they are, the one girl wants to say with the window close that it's 'the right one', like I didn't hear you 🤣, and it's wrong cheeses' on the burger. I simple say it's wrong and that there is supposed to be two DIFFERENT cheeses on it, and she wants to act like I'm stupid, she says she can fix it and ask me to pull up. I sat there and she wanna say it again, like I know y'all like to play in the food business especially right before closing, she said I can fix or give you a return. I just give it here and left because I'm already holding back from what I can really say. So according to the manager Terry ' the white cheese on the #1 is white american and regular American', when in fact it's not and there is a difference. As a manager you should know a simple cheese such as white cheddar, oh and your burgers shouldn't taste like they've been sitting out for a couple hours. That's all I gotta say, DO BETTER!

Atmosphere: 1

Food: 1

Service: 1

Love this dairy queen it's ran so well.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Strip Baskets, Banana Split, Original Cheeseburger, Pretzel Sticks with Zesty Queso

Banana split was great 👍🏾😃

Atmosphere: 2

Food: 5

Service: 3

Like the food is alright as is dairy Queen but holy crap could the skinny guy running the cash register find a personality? I tried to greet him as I do anyone I'm ordering food from and he wanted to be short and not kind at all...front of house is not your position sir sorry

Atmosphere: 2

Food: 5

Service: 2

Great ice cream. Prices have raised which is the order of today. Tastes good, so am occasional visit here is worth it as a treat

Stopped here to grab our family some dipped cones. We were in & out with minutes. The staff was friendly & fast! I swear Lewisburg Tennessee is the most friendly city we have visited. Wonderful people EVERYWHERE we went!

Atmosphere: 5

Food: 5

Service: 5

Ordered online and when my fiancé got the food home it was completely wrong. When I called to address the issue, the girl proceeded to get smart and hang the phone up! Very disrespectful staff and will not be going back!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Side of Fries, Original Cheeseburger

DO NOT EAT HERE! My child ate RAW chicken. Please reach out to me regarding this immediately

Service wasn't good, ordered a 6 piece chicken and only got 4 pieces!

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Chicken Strip Basket, Chicken Fingers, Chicken Strips

Went in for Ice Cream and a Milk Shake at about 5:10pm. No one at the counter but me. 5 maybe 6 people passed me and saw me standing at the counter. No one took my order or even said I will be will you in just a minute. Finally the lady with the red hair behind the counter packing orders for drive thru heard me sigh and she told the guy that was standing beside her to go take my order and he shook his head NO and went back to what he was doing. About 2 minutes later he lets some guy in the back door that came straight up front from outside and took my order. He didn't wash his hand or any thing. I find out later that the guy that refuse to take my order his name was Gatlin. There should always be a manger of some sort on site don't get me wrong I understand that everyone has to work now days but the customer service that is give my young people is RIDICULOUS!

Atmosphere: 1

Food: 5

Service: 1

Absolutely terrible customer service. The person at the counter was outwardly irritated about a coupon and having to make blizzards, and then the blizzards came out basically as milk. Tragic.

Atmosphere: 1

Food: 3

Service: 1

Do not like their drive thru because you can barely hear them on the speaker and prices are high for what you get.

Atmosphere: 2

Food: 3

Service: 3

Food was good but out of coke

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Banana Split

Incredible ride staff, terrible customer service in from of the store manager/person in charge! Nobody scares, so sad for them and for the town

Atmosphere: 1

Service: 1

This is the absolute worst restaurant I've eaten at. Got no problem with the cook or whoever prepares the food. They discriminate against people who are handicapped. I'm on crutches, my wife has an amputated leg, and my mom is 84 years old and can't hardly get around. We went thru the drive thru spent $30 on food. They told us to park and they brought the food. No napkins. No ketchup. No straws. And it's pouring down rain. I called them.to tell them about the mistake that was made. The girl hung up on me. I called back and someone else answered. I asked her to bring me the missing items she said we can't do that because it's raining. U have to come inside. I said we can't because were handicapped n she hung up on me. They had a chance to fix this 2 times But they're so busy they hung up on me.

Atmosphere: 1

Food: 5

Service: 1