I don’t use the app. Every time I come in to order at counter, I am greeted and helped quickly! It’s usually very busy and they all work so well as a team. Black coffee and/or black cold brew at always delicious!
Caleb Mack
Fantastic Dunkin!
Lebron
I’ve went to this location twice in the past 3 days to get cold brew and both times they told me they “forgot” to make it.
lori frame
No one at counter, we waited, no greeting, no smile or friendly service. Asked what we wanted, ordered coffee and donuts. We were the Only customers inside the place. No napkins in either of the dispensers. Sad sad sad. The coffee was good though.
susan walker
Shelbyville Dunkin' is the best!
Atmosphere: 5
Food: 5
Service: 5
Robert Smith
The employees are rude and lazy I won't be back
Atmosphere: 1
Food: 1
Service: 1
HelKat 1369
Went through the drive thru and they didn't even try to get the order correct, when I brought it to their attention I got a shrug. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Emily Yancey
Never have fresh Donuts or much of a variety, frozen coffee is never frozen. Not the best
Atmosphere: 3
Food: 3
Service: 3
Brian Loso
Great service
Atmosphere: 5
Food: 5
Service: 5
Dawn Wimley
Went in your establishment today 9/7 at 5 :30 pm. Upon walking into this empty Dunkin Donuts no customers at all There were 2 employees behind counter They never looked up they never said Hello or anything. My friend had a question about her drink and asked and was barely even answered To be quite honest I almost walked out from being treated like we did not belong there I ordered a Caramel Macchiato. We paid and left and decided we would not go back the atmosphere was ridiculous I have managed a restaurant I know this is not how customers need to be treated After taking a drink of my drink I QUICKLY realized the coffee was burnt so we turned around and went back I walked back thru door and once again I was treated like I wasn't even there and again no customers except for the car at drive thru...I finally just said this coffee is burnt I cannot drink it at that time there was a customer she waited on him and still did not acknowledge me being there There was a lady that came from back and fiddled around with coffee machine and FINALLY she handed me another drink and still the same it was burnt I told her to please fix me a Chai Tea and she never looked up never acknowledged me at all after about 10 minutes she fixed my drink and I left I have read your reviews hear and wished I had read them before I went from now on I will....Maybe they could try a little kindness and you might have some business in Shellbyville. Won't be back
My father who is 70 first time he loved the customer service and I loved that dragon fruit refresher drink the sweet cashier talked me into it was amazing
Atmosphere: 5
Food: 5
Service: 5
Michael Williams
I wish they would bring back lemon filled donuts lol but they are all delicious ?
Ordered with no ice there was ice in my drink also had a HAIR STUCK INDER MY LID usually my drink is always right and great idk what is going on today also waited behind a car for over five minutes who was just talking to the girl in the window
Placed order in app and immediately went to drive through. Staff was friendly and had my order ready in a snap. Thanks for providing excellent service.
I don’t use the app. Every time I come in to order at counter, I am greeted and helped quickly! It’s usually very busy and they all work so well as a team. Black coffee and/or black cold brew at always delicious!
Fantastic Dunkin!
I’ve went to this location twice in the past 3 days to get cold brew and both times they told me they “forgot” to make it.
No one at counter, we waited, no greeting, no smile or friendly service. Asked what we wanted, ordered coffee and donuts. We were the Only customers inside the place. No napkins in either of the dispensers. Sad sad sad. The coffee was good though.
Shelbyville Dunkin' is the best!
Atmosphere: 5
Food: 5
Service: 5
The employees are rude and lazy I won't be back
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru and they didn't even try to get the order correct, when I brought it to their attention I got a shrug. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Never have fresh Donuts or much of a variety, frozen coffee is never frozen. Not the best
Atmosphere: 3
Food: 3
Service: 3
Great service
Atmosphere: 5
Food: 5
Service: 5
Went in your establishment today 9/7 at 5 :30 pm. Upon walking into this empty Dunkin Donuts no customers at all There were 2 employees behind counter They never looked up they never said Hello or anything. My friend had a question about her drink and asked and was barely even answered To be quite honest I almost walked out from being treated like we did not belong there I ordered a Caramel Macchiato. We paid and left and decided we would not go back the atmosphere was ridiculous I have managed a restaurant I know this is not how customers need to be treated After taking a drink of my drink I QUICKLY realized the coffee was burnt so we turned around and went back I walked back thru door and once again I was treated like I wasn't even there and again no customers except for the car at drive thru...I finally just said this coffee is burnt I cannot drink it at that time there was a customer she waited on him and still did not acknowledge me being there
There was a lady that came from back and fiddled around with coffee machine and FINALLY she handed me another drink and still the same it was burnt I told her to please fix me a Chai Tea and she never looked up never acknowledged me at all after about 10 minutes she fixed my drink and I left I have read your reviews hear and wished I had read them before I went from now on I will....Maybe they could try a little kindness and you might have some business in Shellbyville.
Won't be back
Totally cost nothing to be nice to someone
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
My father who is 70 first time he loved the customer service and I loved that dragon fruit refresher drink the sweet cashier talked me into it was amazing
Atmosphere: 5
Food: 5
Service: 5
I wish they would bring back lemon filled donuts lol but they are all delicious ?
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Avocado Toast, Donuts, 1 Dozen Donuts, Bacon-Topped Avocado Toast, Avocado Toast with Roasted Tomaoes, Assorted Half Dozen or Dozen Donuts, K-Cup Pods, Chocolate Frosted Donut, Munchkins Donut Hole Treats, Iced Latte
Ordered with no ice there was ice in my drink also had a HAIR STUCK INDER MY LID usually my drink is always right and great idk what is going on today also waited behind a car for over five minutes who was just talking to the girl in the window
I go everyday. Great everytime! Great team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Turkey Sausage Egg & Cheese Sandwich
Placed order in app and immediately went to drive through. Staff was friendly and had my order ready in a snap. Thanks for providing excellent service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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