I ordered the oreo cheesecake master shake, yet it had no oreo's and only taste of vanilla.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Oreo
David Thurman
Food was just right
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots
Brittany Judkins
Absolutely appalled by the service my husband and I received tonight.
Who ever answered the phone tonight 2/26 around 8pm needs to be RE-TRAINED A S A P!!!!
We ordered a chili cheese dog with TOTS WITH CHEESE on the side. We get it. That can easily be miscommunicated. (The same thing actually happened the day before but we decided to NOT call and just come back tonight and try again with out even complaining- so nice, right?!). So we received a chili cheese tater tot and came back to have it corrected to TOTS WITH CHEESE. So as we wait, our chili cheese dog is losing its freshness. We can accept that because we are about to receive fresh delicious TOTS WITH CHEESE. We get the bag, head home, lo and behold it’s NOT correct again now we have an unwanted hotdog with cheese and our cold chili cheese dog! So, since we have groceries and a life to live and don’t want to spend 15 MORE minutes at sonic, we figured we could call now and tomorrow we will be able to have our meal corrected, because 2 nights in a row? What are the odds of that?! So the whole problem was solved on our end, we will just return tomorrow and they will remake the meal and have satisfied customers……But then the gatekeeper of fresh hotdogs answers the phone (some chick with poor customer service) and lets us know that even though they ruined the meal we purchased we are only entitled to TOTS WITH CHEESE. So we say do you want the cold hotdog back?! Of course her reply along the lines of ’there’s nothing I can do’ and she made the situation even more frustrating.
It’s a hotdog that lost its freshness due to EMPLOYEE MISTAKES/INCOMPETENCE. Both hotdogs were totally inedible and were thrown away, because #1 a cheese dog is not what we ordered #2 the quality and freshness of the chili cheese hotdog was ruined.
Would remaking a meal affect you? Ensuring that a customer isn’t left frustrated and unhappy? It seems like she took it personally that we expected a fully remade meal or refund. That fresh hotdog must come directly out of her paycheck….. otherwise it makes no sense and you all should reevaluate what customer service is all about.
Atmosphere: 1
Food: 1
Service: 1
Henry Hulan
Best Smash Burger I have had. Hot and juicy. Will order again. 😊
Food: 5
Service: 5
Recommended dishes: Sandwich
Phillip Maynard
Fries sucked seemed like oil they was cooked in was very old
Atmosphere: 4
Food: 1
Service: 4
Robert Pennington
Got my lunch ate and scooted on up the road
Atmosphere: 4
Food: 4
Service: 4
Mrs. W
Do not waste your time giving extra feedback. They don't care and won't offer anything for your troubles. I never expect any discount or free food. I was only stating the app sucks and is a waste of time. Then I get a response to reach out to owners. For what?!?! Absolutely no reason!!!! They did nothing to make it right or get my business back. So I just wasted even more time texting them. Wtff?!
Service: 1
Maria Pittman
I paid with a card and says I got change don't know how that works but I think something is wrong with that. The food was delicious and hot though and it was pretty quick. Receipt also says I saved $1.88 don't understand that either because I paid full price for everything. I didn't get a combo or a special.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chilli, Tots, Lemonade
Mrs. K
App sucks!! Hardly ever works. When it does, it takes forever to set your location and finalize your order. Store refuses to honor online prices when app isn't working. I've asked several times and all they do is treat me like an idiot. I know how to use the internet and my phone. Thank u for nothing!
Atmosphere: 3
Food: 3
Service: 1
A. P.
Now that the shakes are on sale after 7pm they are not mixing them. All the flavoring is on the bottom. What gives, Sonic?
Walked there from the motel at 7pm on a Saturday. After pushing the order button and waiting with no response I pushed it again and was told that they were closed? I was just standing there watching people pull up in cars placing orders . After checking the hours of operation on my phone I found out that they were open. Guess Sonic didn't want my business.
Renee Dillon
The best breakfast burritos and iced
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Breakfast Burrito, Chili Cheese Coney
Amanda Youngblood
I did not get the Oreos in either blast and they are 4 bucks for a mini!! My burger was dry. chicken strips looked like they had been sitting for a while. Service was great but the food isn’t worth the
I ordered the oreo cheesecake master shake, yet it had no oreo's and only taste of vanilla.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Oreo
Food was just right
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots
Absolutely appalled by the service my husband and I received tonight.
Who ever answered the phone tonight 2/26 around 8pm needs to be RE-TRAINED A S A P!!!!
We ordered a chili cheese dog with TOTS WITH CHEESE on the side. We get it. That can easily be miscommunicated. (The same thing actually happened the day before but we decided to NOT call and just come back tonight and try again with out even complaining- so nice, right?!). So we received a chili cheese tater tot and came back to have it corrected to TOTS WITH CHEESE. So as we wait, our chili cheese dog is losing its freshness. We can accept that because we are about to receive fresh delicious TOTS WITH CHEESE. We get the bag, head home, lo and behold it’s NOT correct again now we have an unwanted hotdog with cheese and our cold chili cheese dog! So, since we have groceries and a life to live and don’t want to spend 15 MORE minutes at sonic, we figured we could call now and tomorrow we will be able to have our meal corrected, because 2 nights in a row? What are the odds of that?! So the whole problem was solved on our end, we will just return tomorrow and they will remake the meal and have satisfied customers……But then the gatekeeper of fresh hotdogs answers the phone (some chick with poor customer service) and lets us know that even though they ruined the meal we purchased we are only entitled to TOTS WITH CHEESE. So we say do you want the cold hotdog back?! Of course her reply along the lines of ’there’s nothing I can do’ and she made the situation even more frustrating.
It’s a hotdog that lost its freshness due to EMPLOYEE MISTAKES/INCOMPETENCE. Both hotdogs were totally inedible and were thrown away, because #1 a cheese dog is not what we ordered #2 the quality and freshness of the chili cheese hotdog was ruined.
Would remaking a meal affect you? Ensuring that a customer isn’t left frustrated and unhappy? It seems like she took it personally that we expected a fully remade meal or refund. That fresh hotdog must come directly out of her paycheck….. otherwise it makes no sense and you all should reevaluate what customer service is all about.
Atmosphere: 1
Food: 1
Service: 1
Best Smash Burger I have had. Hot and juicy. Will order again. 😊
Food: 5
Service: 5
Recommended dishes: Sandwich
Fries sucked seemed like oil they was cooked in was very old
Atmosphere: 4
Food: 1
Service: 4
Got my lunch ate and scooted on up the road
Atmosphere: 4
Food: 4
Service: 4
Do not waste your time giving extra feedback. They don't care and won't offer anything for your troubles. I never expect any discount or free food. I was only stating the app sucks and is a waste of time. Then I get a response to reach out to owners. For what?!?! Absolutely no reason!!!! They did nothing to make it right or get my business back. So I just wasted even more time texting them. Wtff?!
Service: 1
I paid with a card and says I got change don't know how that works but I think something is wrong with that. The food was delicious and hot though and it was pretty quick. Receipt also says I saved $1.88 don't understand that either because I paid full price for everything. I didn't get a combo or a special.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chilli, Tots, Lemonade
App sucks!! Hardly ever works. When it does, it takes forever to set your location and finalize your order. Store refuses to honor online prices when app isn't working. I've asked several times and all they do is treat me like an idiot. I know how to use the internet and my phone. Thank u for nothing!
Atmosphere: 3
Food: 3
Service: 1
Now that the shakes are on sale after 7pm they are not mixing them. All the flavoring is on the bottom. What gives, Sonic?
Restaurantji Recommends
Walked there from the motel at 7pm on a Saturday. After pushing the order button and waiting with no response I pushed it again and was told that they were closed? I was just standing there watching people pull up in cars placing orders . After checking the hours of operation on my phone I found out that they were open. Guess Sonic didn't want my business.
The best breakfast burritos and iced
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Breakfast Burrito, Chili Cheese Coney
I did not get the Oreos in either blast and they are 4 bucks for a mini!! My burger was dry. chicken strips looked like they had been sitting for a while. Service was great but the food isn’t worth the
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Fries, Tots, Double Cheeseburger, Sandwich
Chicken Strips were over cooked and fries were salty. The car hop was nice though!
Atmosphere: 3
Food: 1
Service: 3
Very quick especially since there was only 1 girl having to do most of the job. She deserves a raise!
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