Food is hot and fresh, and jenny lyn was very kind and helpful. I appreciate the hspitality.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
amberjM7855HK
This horrible manager was rude to my mother refused to take her order and proceeded to tell me “f$&? you b@$&” through the drive thru box this is not the first time I’ve had problems with her cussing and being rude to my family but it is the first time she cussed me and I AM NOT going to tolerate that from anyone!!!! If she isn’t fired and remains to keep her job after this I will be taking legal action against the woman and the Arby’s establishment! This is totally unacceptable and completely unprofessional!!! I have worked on and off in fast food for 20 years this would never have been allowed in the establishments i have worked in she was rude to other people in line pretending not to hear them but when she decided she wanted to she repeated the order clearly so she heard just fine I believe the woman is under the influence and she refuses to give me her name or distric manager information i will take legal action if this remains unsolved and she continues to work in that store and me and my very large family will NEVER return to this location as long as she employed there. Numerous people have complained and been treated poorly by this woman and I WILL NOT tolerate the way she spoke to me today after I thought she was fired after cussing my husband some time back and I made complaints then! I don’t want gift cards i dont want anything except the assurance she has been terminated!!! Otherwise we will go to court!!!
Rob T
I drive through Smithville on my commute home from work. Saw they had 4 for $10 and thought I would pick up some for a quick dinner. I never ate there before. I took a bite of one and it was terrible. I tried a bite of the second one and it was terrible as well. All 4 looked like leftover shavings and tasted like they sat in mop water. I threw them out. I'll stick to just driving on through Smithville like usual.
Food: 1
Jo Anne McCormack
Always a good experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro, French Dip, Roast Beef, Curly Fries
c Thompson
This location is good, always consistent with fresh and hot food
Showed up at 10 AM and went through the drive through. Nobody answered so we circled around and tried again. Once again, nothing. We pulled up to the window and the workers just looked at us and would not come to the window even though they saw us and they had been open for 30 minutes.
As always, the food is great. It would be nice to pick up to-go orders placed through the app through the drive-thru though.
Atmosphere: 5
Food: 5
Service: 3
Sherry Maxwell
This is only the Arbys in Smithville because of the manager that was there on March 27th at 7 pm 2024. Me and my husband went through the drive through tonight and told the extremely rude lady we wanted Krinkle fries they accidentally put curly fries. we proceeded to go back through the line and got to the speaker and was as nice as we could be and told her we asked for Krinkle and they gave us curly could they please get us the 2 orders of Krinkle she proceeded to immediately start yelling at us that we said curly that she took the order and she asked us twice which she only asked once and my husband said ma'am my voice may have made it sound like I said curly but I said krinkle. she yelled at us and said no you didn't I took the order I know what you said and we said again we just want the fries that we ask for and she started yelling lowdly over the intercom again drawing a huge crowd outside the store saying well I was going to break policy and replace them but since you are arguing I am charging you so pull around and I will ring you up. we said we have never been treated like this at any fast food place to not worry about we wasn't even hungry anymore amd as we drove off one of the workers apologized to us and we were still in shock. She is beyond rude and if she bullies Arby's customers like that i cant imagine how she treats those poor employees. I called the guest services and reported her and that is something I have never done before. we have never been treated that badly at any restaurant we have ever been to. I am going to pray for that lady and I really hope the problem gets addressed and she starts treating people better.
A A
Good food. Slider is delicious and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
Beverly Barrett
Couldn't get my order right, never had this much trouble before. My go to sandwich is the roast beef and cheddar.
Food is hot and fresh, and jenny lyn was very kind and helpful. I appreciate the hspitality.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
This horrible manager was rude to my mother refused to take her order and proceeded to tell me “f$&? you b@$&” through the drive thru box this is not the first time I’ve had problems with her cussing and being rude to my family but it is the first time she cussed me and I AM NOT going to tolerate that from anyone!!!! If she isn’t fired and remains to keep her job after this I will be taking legal action against the woman and the Arby’s establishment! This is totally unacceptable and completely unprofessional!!! I have worked on and off in fast food for 20 years this would never have been allowed in the establishments i have worked in she was rude to other people in line pretending not to hear them but when she decided she wanted to she repeated the order clearly so she heard just fine I believe the woman is under the influence and she refuses to give me her name or distric manager information i will take legal action if this remains unsolved and she continues to work in that store and me and my very large family will NEVER return to this location as long as she employed there. Numerous people have complained and been treated poorly by this woman and I WILL NOT tolerate the way she spoke to me today after I thought she was fired after cussing my husband some time back and I made complaints then! I don’t want gift cards i dont want anything except the assurance she has been terminated!!! Otherwise we will go to court!!!
I drive through Smithville on my commute home from work. Saw they had 4 for $10 and thought I would pick up some for a quick dinner. I never ate there before. I took a bite of one and it was terrible. I tried a bite of the second one and it was terrible as well. All 4 looked like leftover shavings and tasted like they sat in mop water. I threw them out. I'll stick to just driving on through Smithville like usual.
Food: 1
Always a good experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gyro, French Dip, Roast Beef, Curly Fries
This location is good, always consistent with fresh and hot food
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Arby's Signature Sandwiches
The
workers there are great
Atmosphere: 5
Food: 5
Service: 5
Always good
Atmosphere: 5
Food: 5
Service: 5
Good food ?
Atmosphere: 3
Food: 5
Service: 4
Awesome food.
Parking: Plenty parking spaces.
Wheelchair accessibility: Yes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Classic Crispy Chicken Sandwich, Roast Beef
Showed up at 10 AM and went through the drive through. Nobody answered so we circled around and tried again. Once again, nothing. We pulled up to the window and the workers just looked at us and would not come to the window even though they saw us and they had been open for 30 minutes.
Service: 1
Restaurantji Recommends
As always, the food is great. It would be nice to pick up to-go orders placed through the app through the drive-thru though.
Atmosphere: 5
Food: 5
Service: 3
This is only the Arbys in Smithville because of the manager that was there on March 27th at 7 pm 2024. Me and my husband went through the drive through tonight and told the extremely rude lady we wanted Krinkle fries they accidentally put curly fries. we proceeded to go back through the line and got to the speaker and was as nice as we could be and told her we asked for Krinkle and they gave us curly could they please get us the 2 orders of Krinkle she proceeded to immediately start yelling at us that we said curly that she took the order and she asked us twice which she only asked once and my husband said ma'am my voice may have made it sound like I said curly but I said krinkle. she yelled at us and said no you didn't I took the order I know what you said and we said again we just want the fries that we ask for and she started yelling lowdly over the intercom again drawing a huge crowd outside the store saying well I was going to break policy and replace them but since you are arguing I am charging you so pull around and I will ring you up. we said we have never been treated like this at any fast food place to not worry about we wasn't even hungry anymore amd as we drove off one of the workers apologized to us and we were still in shock. She is beyond rude and if she bullies Arby's customers like that i cant imagine how she treats those poor employees. I called the guest services and reported her and that is something I have never done before. we have never been treated that badly at any restaurant we have ever been to. I am going to pray for that lady and I really hope the problem gets addressed and she starts treating people better.
Good food. Slider is delicious and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
Couldn't get my order right, never had this much trouble before. My go to sandwich is the roast beef and cheddar.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Loaded Curly Fries, Roast Beef
The red headed lady working the intercom system and handing food out is rude. Also no napkins with the order.
Atmosphere: 1
Food: 3
Service: 1
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