I ordered hardees on DD. My order sat on the counter for over an hour before it was picked up. I tried calling hardees several times before it was picked up to make sure I wasn't given old cold food but no answer. I was indeed brought old hard cold food. I obviously complained to DD and they said to also make sure the Manager at hardees is aware this happened. So I went in person to speak with the manager since I couldn't call them. I start to tell the "manager" what happened and she interrupted me to say "it's not their problem" and to contact DD. When I asked why they would send food like that knowing it's no good, she shrugged her shoulders and blamed DD. This "manager" offered no help, did not offer to remake the food, no apology, no nothing. She was rude and acted like I was wrong for having a problem. I let her know I would be contacting corporate and as I was walking away she angrily grabbed the old food in the bag I left on the counter and slammed it in to the trash. I get that it should have been picked up on time but as a manager you would think she would be thinking of the customer. The customer who paid to receive their product. She knew this food was no longer edible and past the food safety guidelines to serve and just said, "not my problem". And then had the nerve to be bothered when it did become her problem. I hope this "manager" moves on to another job because she obviously couldn't "manage" her way out of a paper sack. Until there's new management I will not return since I know what her standards are. Probably doesn't make employees wash their hands either since that's surely "not her problem". Also don't bother calling because she claimed their phone is "broken".
Atmosphere: 1
Food: 1
Service: 1
James Hayes
Had breakfast here- candied bacon biscuit was solid and the hot chicken biscuit was phenomenal. Received excellent service from Josh L who took out order and delivered our food. Definitely will dine here again.
Atmosphere: 5
Food: 5
Service: 5
Trippy〽EL〽EL
Food wasn’t very hot, I was disappointed in whoever cooked my chicken. It was very hard & u could tell it had been cooked for a while & left sitting.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Apple Turnover, Cinnamon Roll, Side of Gravy, 2 for 2 Apple Turnovers
Angel Robey
Well I got a mushroom Swiss meal a double lrg size and my burger was pink on the inside. Every time I try to call to say something there's nobody available to take my call.
Atmosphere: 3
Food: 1
Service: 4
Mello Bri
Ordered 2 double bacon cheese star combos, large sized. Of course I don't check the order this time, and of course. I get 2 single cheese burgers and the large fries boxes are only half full. The poor girl at the drive through window was pleasant, though.
Atmosphere: 1
Food: 1
Service: 4
steven jeffreys
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Sandra
I had to wait thirty minutes to get food
Parking: Is parking is nice
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cinnamon Roll
Patricia Morgan
Had the breakfast platter and was not left hungry or disappointed. The lobby and tables were clean. Some of the customers were loud and boisterous but the crew seemed to take everything in stride and was professional the entire time I was there. Their biscuits definitely beat out the competition.
Atmosphere: 5
Food: 5
Service: 5
Holly Rose Hock
Employee coming out of restroom hand down his pants and then goes to serving food.
Atmosphere: 1
Food: 1
Service: 1
Steven Jenkins
Staff was great push the button on the horn 5 stars
Every time we order, we usually have the same couple people taking it. Ashley S. is one of those regular order takers. She’s always so nice and she pretty much already knows what we want by the time we get to the register. I’ve noticed that she helps when she’s needed off register and that if she does have bad days she keeps it to herself. Her customer service is impeccable. Lol the food is perfect and tasty 95% of the time
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Brian Pack
I stop by every morning around 5:30 and grab breakfast on the way to work and I'm always greeted with a warm welcome by Nichol and brandy is always waiting at the drive thru window with a smile and always greets me with good morning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Biscuit
Matt White
This is the best working environment and place to eat at in the whole town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Fish and Chips, Big Roast Beef, Chicken Sandwich, Sausage Biscuit, Apple Turnover, Cinnamon Roll, Hand-Breaded Chicken Biscuit Combo, Original Hot Ham 'N' Cheese, Nashville Hot Chicken Biscuit, Natural-Cut French Fries, Breakfast Sandwich
Avery Bratcher JR.
Great food and very good service nice atmosphere someplace you definitely want to check out at breakfast lunch or dinner also I have a cousin working there so I know they're competent or in layman's terms have plenty of common Sense its food service it's not easy like rocket science especially in this day and age
Wheelchair accessibility: Hardee's in Smithfield does have wheelchair accessibility it's basically flat on one side of the parking lot and that is the main entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Biscuit, Cinnamon Roll, Natural-Cut French Fries
I ordered hardees on DD. My order sat on the counter for over an hour before it was picked up. I tried calling hardees several times before it was picked up to make sure I wasn't given old cold food but no answer. I was indeed brought old hard cold food. I obviously complained to DD and they said to also make sure the Manager at hardees is aware this happened. So I went in person to speak with the manager since I couldn't call them. I start to tell the "manager" what happened and she interrupted me to say "it's not their problem" and to contact DD. When I asked why they would send food like that knowing it's no good, she shrugged her shoulders and blamed DD. This "manager" offered no help, did not offer to remake the food, no apology, no nothing. She was rude and acted like I was wrong for having a problem. I let her know I would be contacting corporate and as I was walking away she angrily grabbed the old food in the bag I left on the counter and slammed it in to the trash. I get that it should have been picked up on time but as a manager you would think she would be thinking of the customer. The customer who paid to receive their product. She knew this food was no longer edible and past the food safety guidelines to serve and just said, "not my problem". And then had the nerve to be bothered when it did become her problem. I hope this "manager" moves on to another job because she obviously couldn't "manage" her way out of a paper sack. Until there's new management I will not return since I know what her standards are. Probably doesn't make employees wash their hands either since that's surely "not her problem". Also don't bother calling because she claimed their phone is "broken".
Atmosphere: 1
Food: 1
Service: 1
Had breakfast here- candied bacon biscuit was solid and the hot chicken biscuit was phenomenal. Received excellent service from Josh L who took out order and delivered our food. Definitely will dine here again.
Atmosphere: 5
Food: 5
Service: 5
Food wasn’t very hot, I was disappointed in whoever cooked my chicken. It was very hard & u could tell it had been cooked for a while & left sitting.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Apple Turnover, Cinnamon Roll, Side of Gravy, 2 for 2 Apple Turnovers
Well I got a mushroom Swiss meal a double lrg size and my burger was pink on the inside. Every time I try to call to say something there's nobody available to take my call.
Atmosphere: 3
Food: 1
Service: 4
Ordered 2 double bacon cheese star combos, large sized. Of course I don't check the order this time, and of course. I get 2 single cheese burgers and the large fries boxes are only half full. The poor girl at the drive through window was pleasant, though.
Atmosphere: 1
Food: 1
Service: 4
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
I had to wait thirty minutes to get food
Parking: Is parking is nice
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cinnamon Roll
Had the breakfast platter and was not left hungry or disappointed. The lobby and tables were clean. Some of the customers were loud and boisterous but the crew seemed to take everything in stride and was professional the entire time I was there. Their biscuits definitely beat out the competition.
Atmosphere: 5
Food: 5
Service: 5
Employee coming out of restroom hand down his pants and then goes to serving food.
Atmosphere: 1
Food: 1
Service: 1
Staff was great push the button on the horn 5 stars
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Sausage Biscuit
Restaurantji Recommends
Every time we order, we usually have the same couple people taking it. Ashley S. is one of those regular order takers. She’s always so nice and she pretty much already knows what we want by the time we get to the register. I’ve noticed that she helps when she’s needed off register and that if she does have bad days she keeps it to herself. Her customer service is impeccable. Lol the food is perfect and tasty 95% of the time
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
I stop by every morning around 5:30 and grab breakfast on the way to work and I'm always greeted with a warm welcome by Nichol and brandy is always waiting at the drive thru window with a smile and always greets me with good morning!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Biscuit
This is the best working environment and place to eat at in the whole town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Fish and Chips, Big Roast Beef, Chicken Sandwich, Sausage Biscuit, Apple Turnover, Cinnamon Roll, Hand-Breaded Chicken Biscuit Combo, Original Hot Ham 'N' Cheese, Nashville Hot Chicken Biscuit, Natural-Cut French Fries, Breakfast Sandwich
Great food and very good service nice atmosphere someplace you definitely want to check out at breakfast lunch or dinner also I have a cousin working there so I know they're competent or in layman's terms have plenty of common Sense its food service it's not easy like rocket science especially in this day and age
Wheelchair accessibility: Hardee's in Smithfield does have wheelchair accessibility it's basically flat on one side of the parking lot and that is the main entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Biscuit, Cinnamon Roll, Natural-Cut French Fries
Clean, convenient, friendly.
Atmosphere: 4
Food: 4
Service: 4
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