Arby's
489 Sam Ridley Pkwy W, Smyrna
(615) 355-8700
Recent Reviews
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The shift manager was extremely flustered by three cars in the drive through and got extremely rude. Food was good, though.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Roast Beef
Food was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Got my entire order wrong didn't fix it. Waited 10 mins for my order to be taken. And I got a fry that was quarter full.
Atmosphere: 2
Food: 1
Service: 1
Friday December 27th, 2024 @ 8:55 pm CST
*Extended wait time to order (10 minutes)
*Extended wait time for food (13 minutes)
*Food quality - fries were stale and cold and sandwich was not what I had ordered.
Atmosphere: 1
Food: 1
Service: 1
Grat service and food
Atmosphere: 5
Food: 5
Service: 5
Nice. I took my daughter for shakes. Service was fast and polite. The place is super clean and inviting.
Atmosphere: 5
Food: 5
Service: 4
Very nice location
Atmosphere: 5
Food: 5
Service: 5
Ordered two of the ranch chicken wraps and they both came with rock rock hard and cold chicken nuggets not a chicken strip
The worst experience ever I will be seeking a refund
Atmosphere: 1
Food: 1
Service: 1
Went through the drive through. Awkward service with no personality. Gave me a flat drink with no ice - my guess is it had been sitting there on the window for some time - 0 F's given. I asked for another with ice - tried to hand back my drink for another - but instead he gave me a cup full of ice to pour over my already flat watered down ice drink. My "meal" if you want to call it that - was cold curly fries and a poorly made chicken wrap with cold chicken.
I don't know what it is about this area but all the restaurants seems to be suffering from lackluster service and quality with a few exceptions. High prices - bad service - bad food. What a time to be alive.
Do yourself a favor and go to Chic-Fila across the street. They wouldn't serve a dog what I was served here.
Arbys - if you wonder why Chic-Fila is winning while you are losing - this is the reason. Study what they do and rinse and repeat. Be cheerful. Throw out food and drinks when they've been cooling or heating longer than 30 seconds. Stop serving crap if you want people to come back.
Atmosphere: 1
Food: 1
Service: 1
Fairly slow service. (Seems to be a common thing with Arby's)
I got the double beef and cheddar. The portion of meat was great, but the cheddar sauce and Arby sauce was almost non-existent.
Disappointing as that is the point of a beef and cheddar.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Went to go try the new bourbon barbecue sandwiches. They are not good! Hardly no bacon on it, barely any of the BBQ sauce and VERY dry!
They are never what they show on TV.
Food: 2
Service: 3
Recommended dishes: Chicken Sandwich
I got the completely wrong food & was o ly able to eat fries. Which were good! But very disappointed in a simple order or regular roast beef sandwich being completely wrong. Maybe next time....
Food: 2
Service: 4
Fast service, food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Love this arbys! Always very clean and staff is very nice. Miguel was really kind and patient to us.
Atmosphere: 5
Food: 5
Service: 5
Fast service, food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
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