This particular location really needs new leadership. I waited 25 minutes in the lobby for two roast beef sandwiches, a French dip and two large curly fries. Additionally, there was only one other customer at this location at the same time. Another customer came in and was denied any roast beef products because they ran out. That customer left. At this point, I realized the general manager was present (I would’ve never figured this employee Stephanie was the GM). Another customer came in about 10 minutes later and was told it would be a few minutes because roast beef was being prepped. My sandwiches were finally complete and they let me know. I go up and there’s no fries. They asked me what I needed and I told Stephanie the two large curly fries. She forgot and made them, except it took another 15 minutes. My sandwiches had a bunch of condensation in the box at this point and the buns were soggy. Not a great experience all of the way around. I’m in management myself and really couldn’t understand why the operations weren’t seamless at this location. There’s failure at multiple levels and I didn’t suspect the general manager was actually that until I seen her name on the door, yet she was out mopping the floor while all of these issues were going on while the other employees kept asking for her help for every little thing. This was just really wild. Good leadership could have this location up to standard within a few days. I was just watching all of this unfold in amazement. I’ll always go to Arby’s, just not at this location anymore.
Atmosphere: 3
Food: 2
Service: 1
Jose Bustillo
Definitely don't recommend it if you only get 30 minutes break for lunch at work... it takes them between 12-15 minutes to get your food.
Food: 3
Service: 1
Jamie Kirby
Nancy and Ashley are the best!! Thank you you girls!!
Dis Hoe
Staff is generally pretty good
Atmosphere: 2
Food: 3
Service: 4
M
Decided to try their delivery. Package dropped of was missing a food item. Package was closed with sticker so I could see it was not opened since leaving the store. Called the store back to get a refund for the item that was missing. They said they would refund the money but never did. Will not use their delivery service again and will try to go to other Arbys in the future.
Atmosphere: 2
Food: 2
Service: 2
Garret Howell
It's about average for an Arby's
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Roast Beef
wendy young
Terrible service and everything cold no condiments drinks wrong oil for fries
Food: 1
Service: 1
Michael Toland
Such poor service absolutely no customer service at all. Sit at the drive-through for 20 minutes waiting on one sandwich.
Marquise Moore
I'm standing here waiting for my food, and I see a worker sweeping the floor. He takes my mozzarella out of the freezer with his bare hands, without washing them, and drops it into the grease. I can only imagine what these people are doing when customers go through the drive-thru.
Angelia
I'm sitting here watching 5 people bs around while it takes 25 plus minutes to make a simple order. Never again with this location. Poor management.
I went through the drive thru and got their 4 roast beef sandwiches for $10 deal with some Arby's sauce. It was good and they got it out in a good amount of time.
Food: 5
Service: 5
Recommended dishes: Roast Beef
Tammy Cummings
Burger not as good as we hoped.
Atmosphere: 4
Food: 3
Service: 5
Stephanie Williams
Always an awesome experience at this location!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Anna Alexander
Probably the best Arby's we've stopped at. The whole place, including the bathrooms, were very clean. The food tasted fresher than most (the fries didn't seem as if they'd been sitting around). We'd stop here again!
This particular location really needs new leadership. I waited 25 minutes in the lobby for two roast beef sandwiches, a French dip and two large curly fries. Additionally, there was only one other customer at this location at the same time. Another customer came in and was denied any roast beef products because they ran out. That customer left. At this point, I realized the general manager was present (I would’ve never figured this employee Stephanie was the GM). Another customer came in about 10 minutes later and was told it would be a few minutes because roast beef was being prepped. My sandwiches were finally complete and they let me know. I go up and there’s no fries. They asked me what I needed and I told Stephanie the two large curly fries. She forgot and made them, except it took another 15 minutes. My sandwiches had a bunch of condensation in the box at this point and the buns were soggy. Not a great experience all of the way around. I’m in management myself and really couldn’t understand why the operations weren’t seamless at this location. There’s failure at multiple levels and I didn’t suspect the general manager was actually that until I seen her name on the door, yet she was out mopping the floor while all of these issues were going on while the other employees kept asking for her help for every little thing. This was just really wild. Good leadership could have this location up to standard within a few days. I was just watching all of this unfold in amazement. I’ll always go to Arby’s, just not at this location anymore.
Atmosphere: 3
Food: 2
Service: 1
Definitely don't recommend it if you only get 30 minutes break for lunch at work... it takes them between 12-15 minutes to get your food.
Food: 3
Service: 1
Nancy and Ashley are the best!! Thank you you girls!!
Staff is generally pretty good
Atmosphere: 2
Food: 3
Service: 4
Decided to try their delivery. Package dropped of was missing a food item. Package was closed with sticker so I could see it was not opened since leaving the store. Called the store back to get a refund for the item that was missing. They said they would refund the money but never did. Will not use their delivery service again and will try to go to other Arbys in the future.
Atmosphere: 2
Food: 2
Service: 2
It's about average for an Arby's
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Roast Beef
Terrible service and everything cold no condiments drinks wrong oil for fries
Food: 1
Service: 1
Such poor service absolutely no customer service at all. Sit at the drive-through for 20 minutes waiting on one sandwich.
I'm standing here waiting for my food, and I see a worker sweeping the floor. He takes my mozzarella out of the freezer with his bare hands, without washing them, and drops it into the grease. I can only imagine what these people are doing when customers go through the drive-thru.
I'm sitting here watching 5 people bs around while it takes 25 plus minutes to make a simple order. Never again with this location. Poor management.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I went through the drive thru and got their 4 roast beef sandwiches for $10 deal with some Arby's sauce. It was good and they got it out in a good amount of time.
Food: 5
Service: 5
Recommended dishes: Roast Beef
Burger not as good as we hoped.
Atmosphere: 4
Food: 3
Service: 5
Always an awesome experience at this location!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Probably the best Arby's we've stopped at. The whole place, including the bathrooms, were very clean. The food tasted fresher than most (the fries didn't seem as if they'd been sitting around). We'd stop here again!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Curly Fries, French Dip, Roast Beef, Curly Fries
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