I have complained about this location Almaville Rd once before but I thought I would give it another try thinking maybe they had hired atleast a little more competent people I am not sure what it is about this location. My order is never right. We ordered the smokehouse brisket with no barbecue sauce. not only do they put sauce on it but they give us extra we ordered a diet Dr Pepper and. regular Coke. we received a cherry something not sure if it was coke or what and they gave us no Diet Dr Pepper and since my husband is Diabetic we had to dump everything just to be sure. this is their last chance. we will never go here again
Food: 1
Service: 1
Jacob Watkins
This place is always slow, and the food is hit and miss. I told myself not to eat here anymore, but I was starving after getting off of work a couple of days ago. I ate an half pound roast beef meal, and got the worst case of food poisoning I’ve ever had. I knew the meat didn’t seem cooked right, but I ate it anyway. An hour after eating I became seriously ill. I was up all night sick, and had to miss work. I will never go back here again.
Atmosphere: 1
Food: 1
Service: 1
Lee F
Great people, fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Ed Perry
Food was good and the staff was friendly, my only downside is you can miss the resturant if your not carful (I did) there is no big Arby's sign on street it's just tucked in a small shopping center.
Atmosphere: 4
Food: 4
Service: 4
Allison a
Went through the drive thru, had to change our order a few times, not only we're they cool about that but made everything perfectly!
Food: 5
Service: 5
Mark Breeding
This particular location really needs new leadership. I waited 25 minutes in the lobby for two roast beef sandwiches, a French dip and two large curly fries. Additionally, there was only one other customer at this location at the same time. Another customer came in and was denied any roast beef products because they ran out. That customer left. At this point, I realized the general manager was present (I would’ve never figured this employee Stephanie was the GM). Another customer came in about 10 minutes later and was told it would be a few minutes because roast beef was being prepped. My sandwiches were finally complete and they let me know. I go up and there’s no fries. They asked me what I needed and I told Stephanie the two large curly fries. She forgot and made them, except it took another 15 minutes. My sandwiches had a bunch of condensation in the box at this point and the buns were soggy. Not a great experience all of the way around. I’m in management myself and really couldn’t understand why the operations weren’t seamless at this location. There’s failure at multiple levels and I didn’t suspect the general manager was actually that until I seen her name on the door, yet she was out mopping the floor while all of these issues were going on while the other employees kept asking for her help for every little thing. This was just really wild. Good leadership could have this location up to standard within a few days. I was just watching all of this unfold in amazement. I’ll always go to Arby’s, just not at this location anymore.
Atmosphere: 3
Food: 2
Service: 1
Jose Bustillo
Definitely don't recommend it if you only get 30 minutes break for lunch at work... it takes them between 12-15 minutes to get your food.
Food: 3
Service: 1
Jamie Kirby
Nancy and Ashley are the best!! Thank you you girls!!
Dis Hoe
Staff is generally pretty good
Atmosphere: 2
Food: 3
Service: 4
M
Decided to try their delivery. Package dropped of was missing a food item. Package was closed with sticker so I could see it was not opened since leaving the store. Called the store back to get a refund for the item that was missing. They said they would refund the money but never did. Will not use their delivery service again and will try to go to other Arbys in the future.
Terrible service and everything cold no condiments drinks wrong oil for fries
Food: 1
Service: 1
Michael Toland
Such poor service absolutely no customer service at all. Sit at the drive-through for 20 minutes waiting on one sandwich.
Marquise Moore
I'm standing here waiting for my food, and I see a worker sweeping the floor. He takes my mozzarella out of the freezer with his bare hands, without washing them, and drops it into the grease. I can only imagine what these people are doing when customers go through the drive-thru.
Angelia
I'm sitting here watching 5 people bs around while it takes 25 plus minutes to make a simple order. Never again with this location. Poor management.
I have complained about this location Almaville Rd once before but I thought I would give it another try thinking maybe they had hired atleast a little more competent people I am not sure what it is about this location. My order is never right. We ordered the smokehouse brisket with no barbecue sauce. not only do they put sauce on it but they give us extra we ordered a diet Dr Pepper and. regular Coke. we received a cherry something not sure if it was coke or what and they gave us no Diet Dr Pepper and since my husband is Diabetic we had to dump everything just to be sure. this is their last chance. we will never go here again
Food: 1
Service: 1
This place is always slow, and the food is hit and miss. I told myself not to eat here anymore, but I was starving after getting off of work a couple of days ago. I ate an half pound roast beef meal, and got the worst case of food poisoning I’ve ever had. I knew the meat didn’t seem cooked right, but I ate it anyway. An hour after eating I became seriously ill. I was up all night sick, and had to miss work. I will never go back here again.
Atmosphere: 1
Food: 1
Service: 1
Great people, fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Food was good and the staff was friendly, my only downside is you can miss the resturant if your not carful (I did) there is no big Arby's sign on street it's just tucked in a small shopping center.
Atmosphere: 4
Food: 4
Service: 4
Went through the drive thru, had to change our order a few times, not only we're they cool about that but made everything perfectly!
Food: 5
Service: 5
This particular location really needs new leadership. I waited 25 minutes in the lobby for two roast beef sandwiches, a French dip and two large curly fries. Additionally, there was only one other customer at this location at the same time. Another customer came in and was denied any roast beef products because they ran out. That customer left. At this point, I realized the general manager was present (I would’ve never figured this employee Stephanie was the GM). Another customer came in about 10 minutes later and was told it would be a few minutes because roast beef was being prepped. My sandwiches were finally complete and they let me know. I go up and there’s no fries. They asked me what I needed and I told Stephanie the two large curly fries. She forgot and made them, except it took another 15 minutes. My sandwiches had a bunch of condensation in the box at this point and the buns were soggy. Not a great experience all of the way around. I’m in management myself and really couldn’t understand why the operations weren’t seamless at this location. There’s failure at multiple levels and I didn’t suspect the general manager was actually that until I seen her name on the door, yet she was out mopping the floor while all of these issues were going on while the other employees kept asking for her help for every little thing. This was just really wild. Good leadership could have this location up to standard within a few days. I was just watching all of this unfold in amazement. I’ll always go to Arby’s, just not at this location anymore.
Atmosphere: 3
Food: 2
Service: 1
Definitely don't recommend it if you only get 30 minutes break for lunch at work... it takes them between 12-15 minutes to get your food.
Food: 3
Service: 1
Nancy and Ashley are the best!! Thank you you girls!!
Staff is generally pretty good
Atmosphere: 2
Food: 3
Service: 4
Decided to try their delivery. Package dropped of was missing a food item. Package was closed with sticker so I could see it was not opened since leaving the store. Called the store back to get a refund for the item that was missing. They said they would refund the money but never did. Will not use their delivery service again and will try to go to other Arbys in the future.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
It's about average for an Arby's
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Roast Beef
Terrible service and everything cold no condiments drinks wrong oil for fries
Food: 1
Service: 1
Such poor service absolutely no customer service at all. Sit at the drive-through for 20 minutes waiting on one sandwich.
I'm standing here waiting for my food, and I see a worker sweeping the floor. He takes my mozzarella out of the freezer with his bare hands, without washing them, and drops it into the grease. I can only imagine what these people are doing when customers go through the drive-thru.
I'm sitting here watching 5 people bs around while it takes 25 plus minutes to make a simple order. Never again with this location. Poor management.
Atmosphere: 1
Food: 3
Service: 1
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