To quote an employee, “We’re going to make you wait . . . Longer”. All the folks complaining about the service are telling the truth.
Update: I got food poisoning.
Atmosphere: 1
Food: 2
Service: 1
Dylan H
Gives out orders to the wrong people and then won’t do anything about it when you arrive for your own
Maybe if you kept the orders behind the counter instead of letting anyone grab what they want this wouldn’t be an issue
Atmosphere: 1
Food: 1
Service: 1
Andy Sommers
Starting to go downhill fast! Customer Service here is terrible.
Atmosphere: 3
Food: 3
Service: 1
Elnora
This location is the worse and need to be closed immediately. The young people that work in there are lazy, not friendly and they have the ear buds in their ear and no hat covering their hair. My family and I arrived around 8pm and was ordering 5 bowls and asked for white rice and was told they were not making anymore white rice. I could not understand why they were not making anymore white rice and you close at 11pm. We will not be going back to this location at all and they need all new staff that can work professional and have everything for customers to order. Corporate needs to do a pop up visit on them asap.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Newson
Always very fast service and food quality is always top notch
Atmosphere: 5
Food: 5
Service: 5
César Campos
Good flavor like mexican food. Achieve the purpose.
Isaiah Lillard
They constantly mess up online orders and I almost always have to drive back to get my food fixed.
Shanell Rivers
chips salty for no reason
Atmosphere: 1
Food: 1
Service: 1
ryan english
i don’t know what happened in the last 6 months but the food has turned very bland. i go to all of the other chipotles in the area and the taste is far better.
Atmosphere: 3
Food: 1
Service: 3
saqib hasan
If I would give less than a star I would. The staff is very inconsistent with portion sizes. The gentleman who was serving before the lady took over was giving decent quantity food. But, the lady came and she was giving half the amount of that portion and I didn’t know what to say. My bowl was not even half way full. And everyone knows the size of the bowl. So disappointing with chipotle at this point.
The absolute worst experience I've had at a restaurant before. Not even sure how they were busy if the food tasted like tasteless scrapes. I ordered a steak bowl and had about 6 tiny pieces of meat. I should have taken a pic before I started digging to eat. As soon as I opened the top it looked like sour cream soup. There were large pieces of spinach instead of the normal lettuce. The fajita vegetables were in chunks and not slices, there were also inedible pieces throughout the bowl which I didn't get a picture of all of it because I spit it into a napkin. Also, did I mention it was flavorless. Thankfully I order a side of the tomatillo red salsa to help boost my will to ingest the rest of my food.
Dole Guy
Crunchy rice, employees were helpful with the refund though
Britney Matthews
These the most inconsiderate ignorant employees at chipotle I’ve ever come across. I’ve had a few instances where I get my food delivered and it’s either undercooked or made incorrectly. They don’t apologize for the inconveniences they cause people when they make mistakes nor acknowledge it. They act as if they’re too good for that which is crazy because they make plenty mistakes. It’s not gonna make or break the little pay they give y’all at this location to be considerate to y’all customers. I drove here after my food was delivered that was made incorrectly, not the first time this has happened. The so called manager carelessly slid the bowl towards me saying she can’t take it back and said I can throw it away. No surprise, all the “MANAGERS” I come across here don’t act like managers at all. After they re-made the bowl I asked for a complimentary bag of chips cause I shouldn’t have had to come up here in the first place for y’all mistake. She says “no, we have to charge you.” If taking a $2 loss on a bag of chips is too much for y’all after going through the trouble I went through because of y’all, Chipotle need to train their associates on effective customer service and putting their pride to the side or stop hiring people with childish mindsets cause the bag of chips was the least that could be done rather than losing a customer but I’m sure the people y’all have working in the store don’t care at all. But going forward at the Smyrna location, start paying attention to what you’re doing when you make customers food, thanks!! 😊
Service: 1
Ayanna W.
Service is trash. I can't rate the food because I refuse to eat food from people who provide horrible service.
Atmosphere: 1
Service: 1
Jaime Orlando Figueroa Contreras
I really like this restaurant but I find it very bad that the employees behave so badly with the Uber and dasher delivery people. If you ask them for an order they say they can't help you, so wait for it to appear on the shelf, of course. It is accepted but 20 minutes pass and then they say that they did not have that order in their system, it seems to me to be in very bad taste, out of politeness it helps anyone who enters your store, I ask the managers to be aware of this.
To quote an employee, “We’re going to make you wait . . . Longer”. All the folks complaining about the service are telling the truth.
Update: I got food poisoning.
Atmosphere: 1
Food: 2
Service: 1
Gives out orders to the wrong people and then won’t do anything about it when you arrive for your own
Maybe if you kept the orders behind the counter instead of letting anyone grab what they want this wouldn’t be an issue
Atmosphere: 1
Food: 1
Service: 1
Starting to go downhill fast! Customer Service here is terrible.
Atmosphere: 3
Food: 3
Service: 1
This location is the worse and need to be closed immediately. The young people that work in there are lazy, not friendly and they have the ear buds in their ear and no hat covering their hair. My family and I arrived around 8pm and was ordering 5 bowls and asked for white rice and was told they were not making anymore white rice. I could not understand why they were not making anymore white rice and you close at 11pm. We will not be going back to this location at all and they need all new staff that can work professional and have everything for customers to order. Corporate needs to do a pop up visit on them asap.
Atmosphere: 1
Food: 1
Service: 1
Always very fast service and food quality is always top notch
Atmosphere: 5
Food: 5
Service: 5
Good flavor like mexican food. Achieve the purpose.
They constantly mess up online orders and I almost always have to drive back to get my food fixed.
chips salty for no reason
Atmosphere: 1
Food: 1
Service: 1
i don’t know what happened in the last 6 months but the food has turned very bland. i go to all of the other chipotles in the area and the taste is far better.
Atmosphere: 3
Food: 1
Service: 3
If I would give less than a star I would. The staff is very inconsistent with portion sizes. The gentleman who was serving before the lady took over was giving decent quantity food. But, the lady came and she was giving half the amount of that portion and I didn’t know what to say. My bowl was not even half way full. And everyone knows the size of the bowl. So disappointing with chipotle at this point.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The absolute worst experience I've had at a restaurant before. Not even sure how they were busy if the food tasted like tasteless scrapes. I ordered a steak bowl and had about 6 tiny pieces of meat. I should have taken a pic before I started digging to eat. As soon as I opened the top it looked like sour cream soup. There were large pieces of spinach instead of the normal lettuce. The fajita vegetables were in chunks and not slices, there were also inedible pieces throughout the bowl which I didn't get a picture of all of it because I spit it into a napkin. Also, did I mention it was flavorless. Thankfully I order a side of the tomatillo red salsa to help boost my will to ingest the rest of my food.
Crunchy rice, employees were helpful with the refund though
These the most inconsiderate ignorant employees at chipotle I’ve ever come across. I’ve had a few instances where I get my food delivered and it’s either undercooked or made incorrectly. They don’t apologize for the inconveniences they cause people when they make mistakes nor acknowledge it. They act as if they’re too good for that which is crazy because they make plenty mistakes. It’s not gonna make or break the little pay they give y’all at this location to be considerate to y’all customers. I drove here after my food was delivered that was made incorrectly, not the first time this has happened. The so called manager carelessly slid the bowl towards me saying she can’t take it back and said I can throw it away. No surprise, all the “MANAGERS” I come across here don’t act like managers at all. After they re-made the bowl I asked for a complimentary bag of chips cause I shouldn’t have had to come up here in the first place for y’all mistake. She says “no, we have to charge you.” If taking a $2 loss on a bag of chips is too much for y’all after going through the trouble I went through because of y’all, Chipotle need to train their associates on effective customer service and putting their pride to the side or stop hiring people with childish mindsets cause the bag of chips was the least that could be done rather than losing a customer but I’m sure the people y’all have working in the store don’t care at all. But going forward at the Smyrna location, start paying attention to what you’re doing when you make customers food, thanks!! 😊
Service: 1
Service is trash. I can't rate the food because I refuse to eat food from people who provide horrible service.
Atmosphere: 1
Service: 1
I really like this restaurant but I find it very bad that the employees behave so badly with the Uber and dasher delivery people. If you ask them for an order they say they can't help you, so wait for it to appear on the shelf, of course. It is accepted but 20 minutes pass and then they say that they did not have that order in their system, it seems to me to be in very bad taste, out of politeness it helps anyone who enters your store, I ask the managers to be aware of this.
Atmosphere: 1
Food: 1
Service: 1
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