Dunkin'

2201 Almaville Rd, Smyrna
(615) 505-1464

Recent Reviews

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Courtney Caliger

Haven’t been to dunkin in forever. The two lovely employees who helped me were great

Ignacio Guzman

Excellent

Linda

Everyday we go to this location and get the same coffee. Large French vanilla Latte.It never taste the same.
If your lucky you might get 2 in a seven day period that is right .I feel that everyone makes it different. We only go their because it is Convenient. But at this point we feel like we are wasting my money because someday We can't even drink it .

Man Le

She is enthusiastic and warm! Everything here is very clean, neat, perfect, thoughtful, her style is very professional, thank you very much!

Jeff Conn

I visted the Dunkin, Smyrna on the corner of 0ne Mile lane. When I arrived there was 2 people in the store and no one in the drive through, one guy was waiting on a coffee and the other was getting 3 dozen, you pickum donuts. so I decided to use the kiosk on the counter to make it quicker. I ordered a dozen surprise me and paid. I then moved away to make room in case someone else came in. When the lady finished with the 3 dozen, she said something to me, couldn't make it out, then started making coffees. by then a couple more people arrived. Someone else took a lady's order and fulfilled it, then moved on to a man and his son, and got their order as well. They were then going to take another other for people that had arrive until I spoke up.
I will say that I got loud as that seemed to be the only way i was going to get anyone to pay attention to me.
I am assuming the onsite manager wasn't happy that I made a seen while other customers were in the store. And finally offered to fix my order or provide a refund.. by then a refund was all i was interested in. Then I explained my frustration she then tried to make an excuse about the kiosk process being the reason. However, to me if the issue is with the kiosk, why use it. Then asked like she was doing me a favor by offering to give me a refund. I then asked for the owners name, which she provided. I have left 3 messages since yesterday morning and have not received a call back as of yet. I am starting to see where the employees customer service skill come from. I truely hope that other people haven't run into this issue, best i can tell you is never use the kiosk to order and never expect the store owner to response. My only hope is that someone from the Dunkin organization reads this and gets the issues corrected.. Needless to say that will be the last $15 that any Dunkin store will see of my money. As of today I am still seen a pending charge for my purchase with no refund as of yet showing. Guess we will see on that as well.

Jaclyn Barnett

Service sucks. Doesn’t even have 90% of menu items half the time. Iced coffee taste like watered down milk with sugar that just sits at the bottom of the cup. Refresher drinks taste like Lysol. A lot of moron kids running this place down.

Zack Gallipeau

Every time I come here I order a coffee with less cream than their default and I get handed a glass that’s basically milk

Atmosphere: 1

Food: 1

Service: 1

Rika Nanez Thomas

Ordered the bonfire s’mores frozen coffee. We usually enjoy this drink, however at this location too much ice, not enough coffee and didn’t look like what we usually get at Dunkin and taste a little off.

Food: 1

Juan Francisco Villafuerte Cortez

Parking: Nice place, clean and shine; excellent personnel good attitude and smile face…

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

G A C

Very nice Dunkin’ Donuts with a general menu available. Staff was OK, not the most friendly, but not bad either.The store is connected to another commerce building, like a convenience store like.They allowed us to keep our dog with us, pet friendly.Dunkin’ Donuts coffee, always the best in my opinion

Parking: Standalone building with its own parking lot

Kid-friendliness: Good to bring kids along

Wheelchair accessibility: Seating and parking available

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Munchkins Donut Hole Treats, Donuts, Croissant

Victoria Ogden

My sandwich was ice cold.

Atmosphere: 2

Food: 2

Service: 2

Jakob Houwing

Their food here is better than all Dunkin’s I’ve been too

Atmosphere: 5

Food: 5

Service: 5

James Lighten

You can see my name but for now that doesn't matterIt had a low amount of donutsChocolate donuts are overratedAsked if the dough was chocolate because it said chocolate frosted and I just wanted a basic donut with chocolate frosting, he never answered my question.The only reason why its still in business is because white moms or "quirky " moms get coffee in the morning or teenagers ask their mom to go withTo Dunkin you may hate me for this review, but I just wanted to let you know I "strongly dislike" your food.

Atmosphere: 2

Food: 2

Service: 3

Victor Ta

You can see my name but for now that doesn't matterIt had a low amount of donutsChocolate donuts are overratedAsked if the dough was chocolate because it said chocolate frosted and I just wanted a basic donut with chocolate frosting, he never answered my question.The only reason why its still in business is because white moms or "quirky " moms get coffee in the morning or teenagers ask their mom to go withTo Dunkin you may hate me for this review, but I just wanted to let you know I "strongly dislike" your food.

Atmosphere: 2

Food: 2

Service: 3

Azalea Gordeau

The manager is always a great help ,Great Service, New faces have this place coming together .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Everything Stuffed Bagel Minis, Donuts, Hash Browns, Coolatta

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