Service here is 100 times better than that God awful Dunkin' location on Cane Ridge in Antioch. This place is my go-to from now on and I certainly would drive anywhere outta my way to be treated as I would want to be treated-with respect. I think some employees forget that customers pay their paychecks and so they become rude and very snarky (referring to the Cane Ridge in Antioch) BUT not this location in Smyrna...they know how to treat their customers. They are quick and the food I've gotten was so hot I had to wait 5 minutes to eat it but it was certainly worth it.
Atmosphere: 5
Food: 5
Service: 5
Meme Hamilton
**BEWARE
Multiple health code violations
Atmosphere: 1
Food: 1
Service: 1
Kayla Albanese
Drive through always takes at least 15-30 minutes with not that many cars in lined . Not worth the wait honestly.
Atmosphere: 5
Food: 3
Service: 2
Katrina Garcia
My iced Dunkalatte was great, but unfortunately, my breakfast sandwich was completely cold and was not toasted. I got egg and cheese on toasted sourdough. After I pulled out of the drive-through and made my way to work, I opened my sandwich box to find untoasted bread that was cold, a cold egg, and unmelted American cheese. Which leads me to believe that the egg was never warm and the bread was never warm since the cheese was not even melted.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Cherrone
Employees with no initiative & had me waiting to order at the drive thru speaker for 35+ minutes with only 3 cars in line.
Atmosphere: 1
Food: 1
Service: 1
Jessica Crane
They forgot my cream on the side but the girl at the window was very friendly.
Cher Bear
Felt invisible as a customer as no real urgency to wait on me and I had one drink. Took approximately 10 mins to receive it and their drive thru is always busy and the mobile orders were made constantly. I feel like it was so robotic and no one said much of anything to me, not a good feel. But then again customer service with at least a smile isn’t what it used to be.
Atmosphere: 3
Service: 3
Fraya Brown
Drunken Donut saved the day. After waiting over 30 minutes for Starbucks to open I left and came to Drunken Donut. Thank you 😊
Atmosphere: 5
Food: 5
Service: 5
Amber Dunaway
So this used to be my favorite Dunkin. I won’t be returning. I had my coffee made, it was wrong, so I went back in to get it remade and I took a sip and sucked a hair through the straw and there was another floating at the top. How gross! The other coffee I had was a midnight which is supposed to be strong, tasted like tea. The manager was very apologetic and sweet and gave me free donuts.
I am never the person to leave a review but this is crazy. I placed a mobile order and picked up from drive thru. I was greeted nicely and was handed my drink. I had to mention I also had food with my order, that wasn’t already prepared. I waited for about 5 minutes at the window just to receive this. Serving burnt food is unacceptable and inconsiderate.
Food: 1
Service: 2
shey walker
the good part was service was quick. the bad part is that my coffee tastes absolutely terrible to the point i can’t make myself drink it. idk if it’s just a bad batch/if the iced coffee was brewed incorrectly or what but it has almost a chemical-like taste to it. i get a normal amount of cream and mocha so this is way off. i used my app points for it so i was looking forward to free coffee. sucky way to get the day started :/
Atmosphere: 1
Food: 1
Service: 3
D Scott Balok
I remember Dunkin Donuts where they had their own bakery in back, you could smoke, socialize over coffee and a dozen donuts was only $3.99. This Dunkin Donuts reminds me of those days as far as a nice atmosphere and a good place to meet up for coffee. No more bakeries out back or smoking inside or $3.99 dozens but still a nice clean place to wake up, wind down, or meet up with a friend or friends. Staff are very friendly and quick making your order. Haven't had one bad experience here and it's nice to have a Dunkin Donuts that has a calm atmosphere which reminds me of the old days back up in NY.
Atmosphere: 5
Food: 5
Service: 5
tara Smith
Manager helped me with an order that I had placed at the wrong location. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Addi Neal
I love you all so much thank you for not shutting down the food 30 minutes before closing and being so kind especially when I came 20 ish minutes before closing
Service here is 100 times better than that God awful Dunkin' location on Cane Ridge in Antioch. This place is my go-to from now on and I certainly would drive anywhere outta my way to be treated as I would want to be treated-with respect. I think some employees forget that customers pay their paychecks and so they become rude and very snarky (referring to the Cane Ridge in Antioch) BUT not this location in Smyrna...they know how to treat their customers. They are quick and the food I've gotten was so hot I had to wait 5 minutes to eat it but it was certainly worth it.
Atmosphere: 5
Food: 5
Service: 5
**BEWARE
Multiple health code violations
Atmosphere: 1
Food: 1
Service: 1
Drive through always takes at least 15-30 minutes with not that many cars in lined . Not worth the wait honestly.
Atmosphere: 5
Food: 3
Service: 2
My iced Dunkalatte was great, but unfortunately, my breakfast sandwich was completely cold and was not toasted. I got egg and cheese on toasted sourdough. After I pulled out of the drive-through and made my way to work, I opened my sandwich box to find untoasted bread that was cold, a cold egg, and unmelted American cheese. Which leads me to believe that the egg was never warm and the bread was never warm since the cheese was not even melted.
Atmosphere: 5
Food: 5
Service: 5
Employees with no initiative & had me waiting to order at the drive thru speaker for 35+ minutes with only 3 cars in line.
Atmosphere: 1
Food: 1
Service: 1
They forgot my cream on the side but the girl at the window was very friendly.
Felt invisible as a customer as no real urgency to wait on me and I had one drink. Took approximately 10 mins to receive it and their drive thru is always busy and the mobile orders were made constantly. I feel like it was so robotic and no one said much of anything to me, not a good feel. But then again customer service with at least a smile isn’t what it used to be.
Atmosphere: 3
Service: 3
Drunken Donut saved the day. After waiting over 30 minutes for Starbucks to open I left and came to Drunken Donut. Thank you 😊
Atmosphere: 5
Food: 5
Service: 5
So this used to be my favorite Dunkin. I won’t be returning. I had my coffee made, it was wrong, so I went back in to get it remade and I took a sip and sucked a hair through the straw and there was another floating at the top. How gross! The other coffee I had was a midnight which is supposed to be strong, tasted like tea. The manager was very apologetic and sweet and gave me free donuts.
Atmosphere: 4
Food: 2
Service: 4
Michael S made a great matcha latte!
Food: 5
Service: 5
Restaurantji Recommends
I am never the person to leave a review but this is crazy. I placed a mobile order and picked up from drive thru. I was greeted nicely and was handed my drink. I had to mention I also had food with my order, that wasn’t already prepared. I waited for about 5 minutes at the window just to receive this. Serving burnt food is unacceptable and inconsiderate.
Food: 1
Service: 2
the good part was service was quick. the bad part is that my coffee tastes absolutely terrible to the point i can’t make myself drink it. idk if it’s just a bad batch/if the iced coffee was brewed incorrectly or what but it has almost a chemical-like taste to it. i get a normal amount of cream and mocha so this is way off. i used my app points for it so i was looking forward to free coffee. sucky way to get the day started :/
Atmosphere: 1
Food: 1
Service: 3
I remember Dunkin Donuts where they had their own bakery in back, you could smoke, socialize over coffee and a dozen donuts was only $3.99. This Dunkin Donuts reminds me of those days as far as a nice atmosphere and a good place to meet up for coffee. No more bakeries out back or smoking inside or $3.99 dozens but still a nice clean place to wake up, wind down, or meet up with a friend or friends. Staff are very friendly and quick making your order. Haven't had one bad experience here and it's nice to have a Dunkin Donuts that has a calm atmosphere which reminds me of the old days back up in NY.
Atmosphere: 5
Food: 5
Service: 5
Manager helped me with an order that I had placed at the wrong location. Thanks!
Atmosphere: 5
Food: 5
Service: 5
I love you all so much thank you for not shutting down the food 30 minutes before closing and being so kind especially when I came 20 ish minutes before closing
Atmosphere: 5
Food: 5
Service: 5
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