I placed an online order for pickup, but my food was not ready at the scheduled time. Despite five employees being on shift, there was zero sense of urgency. When my order was finally brought out, I checked my sandwich for accuracy (as it is almost always made incorrectly) and, unfortunately, my suspicion was correct. The sandwich was missing lettuce and onion. When I brought this up, the employee handed me a bowl of lettuce and four onion slices, as if I should assemble it myself. If I wanted to make my own sandwich, I wouldn’t have ordered from here.
Additionally, when I asked for an extra pickle, I was given a single, tiny slice. The second sandwich I ordered was also thrown together carelessly and presented in a very messy way. Overall, extremely disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Susan Chaffin
Pick up order. Live the new fries and sauce
Food: 5
Service: 5
Cassandra Curry
I ordered pickup and I love firehouse. My only issue is the the lettuce, tomato and onion were placed on the bottom of the sandwich so when I tried to pick it up to eat the bread was stuck to the paper and so I didn't hav3 bread for the bottom
Atmosphere: 4
Food: 4
Service: 4
Jeniffer Bohannan
food was fye
Atmosphere: 5
Food: 5
Service: 5
Mary C
Delicious food. Great cause.
Atmosphere: 5
Food: 5
Service: 5
Stephen Qualls
They forgot my cookie on a delivery order
Atmosphere: 3
Food: 4
Service: 2
Anthony McCord
Food always fresh and good. App easy to use.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub, Smokehouse Beef \u0026 Cheddar Brisket, Hook and Ladder Sub, Firehouse Steak \u0026 Cheese, Engineer, Roast Beef
Ten Motorsports
15 Bucks for a little meal and NOW You now want to charge me to swap types of cheese's? what gives..
I’ve been to it at least a dozen different fire houses of the past year or so and by far these were the most miserable employees I’ve dealt with. Please either train them to be friendly or get them out of Customer Service immediately. For goodness sakes, don’t be wearing AirPods while working with customers. I can’t believe I even have to say that.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: New York Steamer
Bryan Gobell
Great sandwiches. Made just as I ordered and in a timely manner.
Atmosphere: 4
Food: 5
Service: 4
dan legend
Quality has sharply declined, me and my wife would get dinner every other week and recently the food has come out being inedible resulting in us throwing the food away. Their employees do not care anymore at this location. I wanted to give them another try with their March Madness promotion and of course this is the only location that doesn't honor it and has it disabled in app. Horrible location, will drive to Mt. Juliet to avoid this location going forward which is sad since its so close to my house.
Atmosphere: 1
Food: 1
Service: 1
Mike Nargi
Sub was hot and well made and staff put it together quickly.
Great 👍
Atmosphere: 5
Food: 5
Service: 5
Best subs ever
Atmosphere: 5
Food: 5
Service: 5
I placed an online order for pickup, but my food was not ready at the scheduled time. Despite five employees being on shift, there was zero sense of urgency. When my order was finally brought out, I checked my sandwich for accuracy (as it is almost always made incorrectly) and, unfortunately, my suspicion was correct. The sandwich was missing lettuce and onion. When I brought this up, the employee handed me a bowl of lettuce and four onion slices, as if I should assemble it myself. If I wanted to make my own sandwich, I wouldn’t have ordered from here.
Additionally, when I asked for an extra pickle, I was given a single, tiny slice. The second sandwich I ordered was also thrown together carelessly and presented in a very messy way. Overall, extremely disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Pick up order. Live the new fries and sauce
Food: 5
Service: 5
I ordered pickup and I love firehouse. My only issue is the the lettuce, tomato and onion were placed on the bottom of the sandwich so when I tried to pick it up to eat the bread was stuck to the paper and so I didn't hav3 bread for the bottom
Atmosphere: 4
Food: 4
Service: 4
food was fye
Atmosphere: 5
Food: 5
Service: 5
Delicious food. Great cause.
Atmosphere: 5
Food: 5
Service: 5
They forgot my cookie on a delivery order
Atmosphere: 3
Food: 4
Service: 2
Food always fresh and good.
App easy to use.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub, Smokehouse Beef \u0026 Cheddar Brisket, Hook and Ladder Sub, Firehouse Steak \u0026 Cheese, Engineer, Roast Beef
15 Bucks for a little meal and NOW You now want to charge me to swap types of cheese's? what gives..
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’ve been to it at least a dozen different fire houses of the past year or so and by far these were the most miserable employees I’ve dealt with. Please either train them to be friendly or get them out of Customer Service immediately. For goodness sakes, don’t be wearing AirPods while working with customers. I can’t believe I even have to say that.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: New York Steamer
Great sandwiches. Made just as I ordered and in a timely manner.
Atmosphere: 4
Food: 5
Service: 4
Quality has sharply declined, me and my wife would get dinner every other week and recently the food has come out being inedible resulting in us throwing the food away. Their employees do not care anymore at this location. I wanted to give them another try with their March Madness promotion and of course this is the only location that doesn't honor it and has it disabled in app. Horrible location, will drive to Mt. Juliet to avoid this location going forward which is sad since its so close to my house.
Atmosphere: 1
Food: 1
Service: 1
Sub was hot and well made and staff put it together quickly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
Amazing friendly customer service
Atmosphere: 5
Food: 5
Service: 5
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