Very frustrated with the service or lack there of that I received today! I ordered on Ubereats.. the incorrect order was delivered. I received an order for someone else with completely different items. I called Juicy Seafood and spoke with Emily, I explained that I received the wrong order. She basically told me that I was lying and that she knows what she handed the driver..I read off the ticket which me as the customer wouldn’t have a way of knowing unless I received the WRONG order as indicated! She said well look in the bag.. I explained to her that I had looked in the bag and again it’s incorrect. She continues and states the uber driver must have came back and picked up the wrong order after being initially handed the correct order. This makes absolutely NO SENSE. In addition, when you order any order for pickup, they keep the orders behind the counter and have to hand you the order upon pickup! I told her that the uber driver was returning the food and asked if they could replace rhe order with the CORRECT order (which costs much less than what I received). She said “idk, we will have to figure out what happened”. As a customer, I DONT CARE what happened, all I know is that I didn’t receive what I paid for and I feel like my credibility was questioned when I called to make the restaurant aware!!!!!!! Emily happens to be a manager and her customer service and managerial skills SUCK‼️
Sameh Gerges
If you want to get a high blood pressure go ahead to there l never seen salty food like this
Atmosphere: 1
Food: 1
Service: 1
ronke odunewu
They make the best saucy seafood boil in nashville, reminds me of holy crab in Boston. Its cozy, flavorful and they use Fresh items too. So why the 3 stars? Good question! The first order was great, so great i reordered the next day, but as a pick up scheduled order (5:30pm) this time, second order was awful! It felt like the cook was away and the washboy was asked to make my order, i picked it up too so it wasnt a good night. I was there around 5:55 ish and had a wide grin on my face, I went to Chipotle to order rice (because every good seafood boiler knows rice with that sauce is the ish!) and got back to my hotel ready to feast. Needless to say, I was disappointed, it wasnt a great night. It was watery and too salty. I am almost certain it was a fluke either someone who shouldnt be cooking handled my order or someone who didnt want to do the job did or whoever cooked it intends to sponsor my hpb. Will i still buy from here? heck yea, the first order convinced me they actual know how to do seafood boil, but will certainly taste it before i leave the store or before the delivery driver leaves to jave witnesses. They have indeed sponsored by trust issues with this one. I suggest they have quality control person to taste the sauce for scheduled orders so we dont go to bed hungry.
Atmosphere: 5
Food: 3
Service: 5
Lola Ruffner
Found a cabbage worm in my seafood boil. Manager claimed it was a piece of corn lol. I garden and know exactly what type of worm it was. It was obviously not a piece of corn. Very gross but they made me a new boil. No discounts given for the gross experience. Waitress was nice though!
Atmosphere: 3
Food: 1
Service: 3
Jesus Leon
Our seafood bag was unbelievably salty. We’ll give it another shot in the future but if it’s the same amount of saltiness, we will simply get up and leave.
Atmosphere: 5
Food: 2
Service: 4
Bill James
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Fiddle Foot
Quirky place with bomb food
Atmosphere: 4
Food: 5
Service: 5
Chrissy N
The food is so salty that we can’t even eat it. $60 down the drain
Food: 1
Mitzi Khostwal
Gave a four-star for atmosphere only cuz it was just me and my daughter.. service I gave three stars only because we were the only one she was waiting on and and didn't see her full potential
Atmosphere: 4
Food: 4
Service: 3
Bety Montoya
Love it here Workers are respectful and food is great ! Make me feel welcome !
It was fine just not a fan of friend foods, price points are good. the crab cake which is my fav for seafood orders was ok but tasted like frozen not fresh which is understood based on the location & price. I’m a picky seafood eater so try this for your preferences.
Atmosphere: 3
Food: 3
Service: 3
Reese C (Reese)
Crab were overcooked. Corn was cold and sauce wasn’t on point.
Atmosphere: 3
Food: 2
Service: 2
box fire
Was given catfish and told it was tilapia, windows look like they have never been clean, service was subpar. Everyone else's food was mid.
Very frustrated with the service or lack there of that I received today! I ordered on Ubereats.. the incorrect order was delivered. I received an order for someone else with completely different items. I called Juicy Seafood and spoke with Emily, I explained that I received the wrong order. She basically told me that I was lying and that she knows what she handed the driver..I read off the ticket which me as the customer wouldn’t have a way of knowing unless I received the WRONG order as indicated! She said well look in the bag.. I explained to her that I had looked in the bag and again it’s incorrect. She continues and states the uber driver must have came back and picked up the wrong order after being initially handed the correct order. This makes absolutely NO SENSE. In addition, when you order any order for pickup, they keep the orders behind the counter and have to hand you the order upon pickup! I told her that the uber driver was returning the food and asked if they could replace rhe order with the CORRECT order (which costs much less than what I received). She said “idk, we will have to figure out what happened”. As a customer, I DONT CARE what happened, all I know is that I didn’t receive what I paid for and I feel like my credibility was questioned when I called to make the restaurant aware!!!!!!! Emily happens to be a manager and her customer service and managerial skills SUCK‼️
If you want to get a high blood pressure go ahead to there l never seen salty food like this
Atmosphere: 1
Food: 1
Service: 1
They make the best saucy seafood boil in nashville, reminds me of holy crab in Boston. Its cozy, flavorful and they use Fresh items too. So why the 3 stars? Good question!
The first order was great, so great i reordered the next day, but as a pick up scheduled order (5:30pm) this time, second order was awful! It felt like the cook was away and the washboy was asked to make my order, i picked it up too so it wasnt a good night. I was there around 5:55 ish and had a wide grin on my face, I went to Chipotle to order rice (because every good seafood boiler knows rice with that sauce is the ish!) and got back to my hotel ready to feast. Needless to say, I was disappointed, it wasnt a great night. It was watery and too salty. I am almost certain it was a fluke either someone who shouldnt be cooking handled my order or someone who didnt want to do the job did or whoever cooked it intends to sponsor my hpb.
Will i still buy from here? heck yea, the first order convinced me they actual know how to do seafood boil, but will certainly taste it before i leave the store or before the delivery driver leaves to jave witnesses. They have indeed sponsored by trust issues with this one. I suggest they have quality control person to taste the sauce for scheduled orders so we dont go to bed hungry.
Atmosphere: 5
Food: 3
Service: 5
Found a cabbage worm in my seafood boil. Manager claimed it was a piece of corn lol. I garden and know exactly what type of worm it was. It was obviously not a piece of corn. Very gross but they made me a new boil. No discounts given for the gross experience. Waitress was nice though!
Atmosphere: 3
Food: 1
Service: 3
Our seafood bag was unbelievably salty. We’ll give it another shot in the future but if it’s the same amount of saltiness, we will simply get up and leave.
Atmosphere: 5
Food: 2
Service: 4
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Quirky place with bomb food
Atmosphere: 4
Food: 5
Service: 5
The food is so salty that we can’t even eat it. $60 down the drain
Food: 1
Gave a four-star for atmosphere only cuz it was just me and my daughter.. service I gave three stars only because we were the only one she was waiting on and and didn't see her full potential
Atmosphere: 4
Food: 4
Service: 3
Love it here
Workers are respectful and food is great !
Make me feel welcome !
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
All kinds of seafood.
Atmosphere: 5
Food: 5
Service: 5
Great food and experience
Atmosphere: 5
Food: 5
Service: 5
It was fine just not a fan of friend foods, price points are good. the crab cake which is my fav for seafood orders was ok but tasted like frozen not fresh which is understood based on the location & price. I’m a picky seafood eater so try this for your preferences.
Atmosphere: 3
Food: 3
Service: 3
Crab were overcooked. Corn was cold and sauce wasn’t on point.
Atmosphere: 3
Food: 2
Service: 2
Was given catfish and told it was tilapia, windows look like they have never been clean, service was subpar. Everyone else's food was mid.
Atmosphere: 3
Food: 2
Service: 2
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