Mack’s Hot Chicken
12978 Old Nashville Hwy, Smyrna
(615) 768-5477
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I walked in not sure of what to expect, and was greeted with Rachelle and Morgan being the kindest most willing to serve ladies I’ve ever met. They exceeded my expectations, when I was just craving some hot chicken. The sides and quality are unmatched.
The atmosphere is energizing it makes you want to stay all night. Rachelle and Morgan are electric, and if you’re looking for some good food, family atmosphere, and great service. Don’t second guess these guys.
Chicken and sides are ok. Typically dry and chewy. If you love spicy chicken this is a good place. Parking is difficult especially at night. There's a martial arts gym next door, if it's in session parking is almost impossible to find. Getting out of the lot is difficult if you have a SUV or large vehicle.
Tremendous first time visit. Lovely young lady at the register let us know it would be a 20-25 minute wait as we walked in right at the lunch pop. She was also delightfully transparent about the heat tier: we opted for hot tenders, and she repeatedly (but not in an obtrusive way) asked if we were sure. They WERE indeed hot 😂 They dropped fresh chicken in the friers that took about that long but were well worth the wait. Lovely lady was so very gracious for our patience and offered us water and additional seasoned pickle coins when we expressed how awesome they were. Wonderful experience, will DEFINITELY be back, although perhaps we will go for medium next time 😉
Great food & even better customer service. The young lady at the register is always so sweet!
Customer Service was GREAT. She was sweet! No Fountain drinks No Fish No banana pudding! It took a whole hour to get my food!! I order 3 wings got back to the gym opened and my wings were BURNT!! Never AGAIN!!
Fantastic customer service The young lady who took our order was very friendly and did everything correctly. We ordered 2 orders of 4 chicken tenders, fried pickles and mac & cheese. The mac & cheese was delicious. But the fried pickles & chicken tenders tasted burnt. They did not look burnt. Which means the oil was old & burnt. We could not eat any of the fried food. This was very disappointing.
Im taking personal beef with anyone who gave this place less than 5 stars. They are extremely sweet people who have amazing food for a great price. If you don't go, more for me ahaha I love Macks
Always so good
The staff was super friendly and the food was hot and fresh, hot chicken was as good as I’ve had in Nashville. A must stop!
Came around 7pm out of fish, wings, no Mac an cheese. So disappointing. Just leg quarters, tenders
Restaurantji Recommends
The cashier was polite and patient. The food was really good. My son had the catfish sandwich and fries. I had the whole chicken wings, greens, and potato salad. Everything was really good.
Was on a business trip and tried it. And since then, it has been a at least once a week visit. I don't know what's better.... the customer service, or the chicken. Cuz Morgan is awesome, and so is the Mack Attack.. lol Either way it's truly one of my favorite places ever ❤️
it was so good i had it two times in 1 week almost three but i highly recommend this place they were so nice and the food was amazing
Came in a hr before closing and got 3 jumbo tenders and tea. Food was fresh and flavorful, might be my new favorite. Cashier was a sweetheart. Will be back
Had the Mack Attack sandwich and although the spice level was as painful as expected, it did not hide the delicious flavors of the spice rub and juicy chicken. The staff was incredibly fun and friendly and my whole party had a great time. We will definitely be back for more.
The chicken is made to order so some wait is to be expected, but it is well worth the freshness and flavor you get in return.
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