Moe's Southwest Grill

450 Sam Ridley Pkwy W, Smyrna
(615) 823-6450

Recent Reviews

Sort by
ElJaneo Vereen

I love Moe's however this location always run out of things quickly. It's always a hit or miss for me

Atmosphere: 4

Food: 4

Service: 4

Lucas McCabe

wonderful and kind staff and delicious food

Atmosphere: 5

Food: 5

Service: 5

Amer Marie Neff

Tasty, fast, friendly employees!

Atmosphere: 5

Food: 5

Service: 5

Austin Rinzel

Only have 2 people working during prime dinner time. Workers were good, but managements needs to be better on how they schedule.

L Jones

There is a young lady with glasses and braids that is always so friendly and helpful. The food is great and filling.

Atmosphere: 5

Food: 5

Service: 5

AJ Hicks

Decided to try Moe's for the first time. I ordered and was charged for a cup of queso. Unfortunately the queso never made it in the bag and I only got chips. I tried to call but of course the phone goes to an automated system that does not have an option to speak to someone or leave a message. This was disappointing first experience and because of their system, they didn't have an option to make it right. Bad first time experience 😪

UPDATE- I NEVER HEARD BACK EVEN AFTER NUMEROUS TIMES CALLING. Funny thing is, the catering department called the very next day when I dialed the wrong number and still no assistance. Speaks volumes to me..

Atmosphere: 2

Food: 2

Service: 3

Martez Stringer

Amazing customer service very friendly and pleasant with order

Atmosphere: 5

Food: 3

Service: 5

Russell Bradshaw

I've now had 4 negative experiences at this location and I'm done trying. I like Moe's but this one is awful. The place is dirty and the food has no flavor and lacks any quality. Avoid this location.

Atmosphere: 3

Food: 1

Service: 2

Lauren Dillon

When there’s no lettuce in ur taco salad…

Food: 1

Keith Goldstein

Apparently I should have read the reviews before eating here. The place is dirty, there is only one person working behind the counter and the food was terrible! My burrito, prepared in front of me, consisted of cold and dried out ground beef, watery beans, old peppers and onions and a burrito shell that had hard crust even after warming. I have always been a Moe's fan but this location killed it for me! Don't waste your money there are better places.

Atmosphere: 2

Food: 1

Service: 3

Cassandra Curry

I ordered through grubhub. Food was cold and not appealing to the eye. Chips tasted stale a complete waste of money and made my stomach hurt

Atmosphere: 1

Food: 2

Service: 3

Kelsey Alford

We have been to this location a few times and have had good service every time. There is definitely something to be said about good service, and 2 people specifically in this location have great customer service. Adrianna, the manager, I believe, and Michael have been consistently helpful and genuinely pleasant, which is incredibly hard to find nowadays. Would hire both of these people in a heartbeat!

Atmosphere: 5

Food: 5

Service: 5

Zech Kramm

The two guys working today were nice! But we ended up taking the food home and realized that the rice may have never been cooked, I think it was only minimally cooked because it sat in the warmer and in our warm food for a bit. We had to scrape out the rice and put our food in the microwave to cook it .

Atmosphere: 3

Food: 2

Service: 4

Andrew King

The food served here is amazing. Equal to any other Moe’s I’ve been to. However I have never been to a Moe’s with such a rude staff. They seemingly don’t know their own menu or their menu has changed and they belittle you for asking for something they no longer serve. And don’t bother asking for extra items. If you ask for extra napkins, extra fork, to-go packaging to put your leftovers in you will be given looks that could kill and nasty attitudes. This is the only Moe’s I’ve been to with staff like this. Corporate please take notice and refresh this place with a staff that actually cares to be there. This isn’t an isolated incident either. There are many other reviews saying similar things. And my wife had warned me about an experience she had there with rude staff around the most recent election. I figured the election can take its toll on people and maybe they had an off day. Nope these people are like this all the time. Go to the Moe’s in Murfreesboro.

Atmosphere: 2

Food: 5

Service: 1

Jamei

It’s 7:30 pm and we’re here to get our three kids a bowl and they said that they’re out of corn for the night. They don’t close til 9 so why don’t you have corn??? That was disappointing. Other than that the girl making our order was great!

Atmosphere: 3

Food: 2

Service: 4

Loading...