I just got a coffee with heavy cream but they put more heavy cream that coffee. Bad service!!
MP N
Today we stopped in for hot chai lattes. They were made perfectly the two baristas were friendly and helpful and we couldn't have had a better experience!
Food: 5
Service: 5
Hernan Marcano
Everything very nice.
Atmosphere: 5
Food: 5
Service: 5
Tania Martinez
Pulled up to the order box and was told to wait for a second, which we agreed to. Both me and my sister just waited as we discussed what drinks we were going to pick (we were speaking to each other so we didn't raise our voices or anything). The girl taking the orders then yelled at us saying she would take our order and to stop yelling at her. We stared at each other confused and obviously we got a bit upset, no one in our car was yelling, we waited patiently for someone to take our order and somehow we ended up getting screamed at. As someone who works and deals with customers all day, I would never yell at a customer even if they were yelling. Please tell your employees to learn proper hospitality. Thank you to the girl who stepped in to take our order, she was kind and didn't have an attitude with us. Hopefully others can learn from her.
Atmosphere: 2
Food: 2
Service: 1
Ivette Agostini
Smyrna TN exit 66 this is what we were told "Anything other than hot brew wait time 25 plus minutes". We ask if they were cleaning she said it was the regular waiting time for a drink, inside of this place 3 people waiting for their drink outside may be 6 cars. The new CEO needs to take a drive to this place pronto super ridiculous not to mention they were well staffed.
Atmosphere: 1
Food: 1
Service: 1
Sarah Comer
The employees could stand to be happier to be there, and the hot chocolate just tasted like hot water.
Atmosphere: 1
Food: 1
Service: 1
Lindsay Koenig
Worst location I've ever been to. Will definitely try to avoid it if at all possible. I pay and wait forever to get half of my drink.
Atmosphere: 1
Food: 1
Service: 1
Donna H
I have never been in a Starbucks to filthy dirty before. In front and behind the counter was just gross the floors had not been mopped in months or more. Just grossed me out it was so dirty. Turned around and walked out.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Macha Greentea Froppchino
Jackeline Jimenez
Not at all recommendable, there is a red-haired Latina girl who is so mocking when she hears how she orders one as a Latino, she makes faces and starts laughing with her co-workers. It would be better to change the entire staff of that zero-star Starbucks.
Holly Hardy
Worst starbucks I've ever ever went to. So glad I used my 200 points and didn't have to pay. Waited over 45 mins for my drink. Mobile ordered it and still had to wait after I ordered 25 mins prior ! Horrible horrible customer service!! Can see people giving them drinks back left and right telling them they are made wrong ! So so sad !
Red hair Latina girl has such a nasty attitude. From the moment I approached the starbucks, she was unhelpful and dismissive.
Atmosphere: 1
Food: 1
Service: 1
Richard
This location hours are til 9 pm. I just tried to order today at 7:50pm. The kid behind the counter was already cleaning and closing. I asked him if they were still open. He said yes but he didn’t feel like staying any longer so he’s leaving.
Service: 1
Tanya Hardy
Worst starbucks I've ever ever went to. So glad I used my 200 points and didn't have to pay. Waited over 45 mins for my drink. Mobile ordered it and still had to wait after I ordered 25 mins prior ! Horrible horrible customer service!! Can see people giving them drinks back left and right telling them they are made wrong ! So so sad !
Atmosphere: 1
Food: 1
Service: 1
krisey gibson
Paid 6 whole dollars for a cup of milk. I need my money back. This is ridiculous ?
Atmosphere: 1
Food: 1
Service: 1
Maria Hernandez
We stopped by yesterday at 6pm. We got the oleatto coffee I told the girl that I said iced.. and right away she got attitude and said I asked you and you never answered. Its totally fine if I was distracted or something. But that’s not the right way we treat our costumers I also have a business place and I will never hire anyone like her… I don’t remember her name but of course she is Latina I’m Latina too, she was talking with another costumer also in Spanish… whatever , you guys need to fire ppl like this. Starbucks is loosing loyal costumers for this behavior employees… Sorry Starbucks.?feeling disappointed…
I just got a coffee with heavy cream but they put more heavy cream that coffee. Bad service!!
Today we stopped in for hot chai lattes. They were made perfectly the two baristas were friendly and helpful and we couldn't have had a better experience!
Food: 5
Service: 5
Everything very nice.
Atmosphere: 5
Food: 5
Service: 5
Pulled up to the order box and was told to wait for a second, which we agreed to. Both me and my sister just waited as we discussed what drinks we were going to pick (we were speaking to each other so we didn't raise our voices or anything). The girl taking the orders then yelled at us saying she would take our order and to stop yelling at her. We stared at each other confused and obviously we got a bit upset, no one in our car was yelling, we waited patiently for someone to take our order and somehow we ended up getting screamed at. As someone who works and deals with customers all day, I would never yell at a customer even if they were yelling. Please tell your employees to learn proper hospitality. Thank you to the girl who stepped in to take our order, she was kind and didn't have an attitude with us. Hopefully others can learn from her.
Atmosphere: 2
Food: 2
Service: 1
Smyrna TN exit 66 this is what we were told "Anything other than hot brew wait time 25 plus minutes". We ask if they were cleaning she said it was the regular waiting time for a drink, inside of this place 3 people waiting for their drink outside may be 6 cars. The new CEO needs to take a drive to this place pronto super ridiculous not to mention they were well staffed.
Atmosphere: 1
Food: 1
Service: 1
The employees could stand to be happier to be there, and the hot chocolate just tasted like hot water.
Atmosphere: 1
Food: 1
Service: 1
Worst location I've ever been to. Will definitely try to avoid it if at all possible. I pay and wait forever to get half of my drink.
Atmosphere: 1
Food: 1
Service: 1
I have never been in a Starbucks to filthy dirty before. In front and behind the counter was just gross the floors had not been mopped in months or more. Just grossed me out it was so dirty. Turned around and walked out.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Macha Greentea Froppchino
Not at all recommendable, there is a red-haired Latina girl who is so mocking when she hears how she orders one as a Latino, she makes faces and starts laughing with her co-workers. It would be better to change the entire staff of that zero-star Starbucks.
Worst starbucks I've ever ever went to. So glad I used my 200 points and didn't have to pay. Waited over 45 mins for my drink. Mobile ordered it and still had to wait after I ordered 25 mins prior ! Horrible horrible customer service!! Can see people giving them drinks back left and right telling them they are made wrong ! So so sad !
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Red hair Latina girl has such a nasty attitude. From the moment I approached the starbucks, she was unhelpful and dismissive.
Atmosphere: 1
Food: 1
Service: 1
This location hours are til 9 pm. I just tried to order today at 7:50pm. The kid behind the counter was already cleaning and closing. I asked him if they were still open. He said yes but he didn’t feel like staying any longer so he’s leaving.
Service: 1
Worst starbucks I've ever ever went to. So glad I used my 200 points and didn't have to pay. Waited over 45 mins for my drink. Mobile ordered it and still had to wait after I ordered 25 mins prior ! Horrible horrible customer service!! Can see people giving them drinks back left and right telling them they are made wrong ! So so sad !
Atmosphere: 1
Food: 1
Service: 1
Paid 6 whole dollars for a cup of milk.
I need my money back.
This is ridiculous ?
Atmosphere: 1
Food: 1
Service: 1
We stopped by yesterday at 6pm. We got the oleatto coffee I told the girl that I said iced.. and right away she got attitude and said I asked you and you never answered. Its totally fine if I was distracted or something. But that’s not the right way we treat our costumers I also have a business place and I will never hire anyone like her… I don’t remember her name but of course she is Latina I’m Latina too, she was talking with another costumer also in Spanish… whatever , you guys need to fire ppl like this. Starbucks is loosing loyal costumers for this behavior employees… Sorry Starbucks.?feeling disappointed…
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