The manager was rude when we came through around 8 on a Saturday after paying about 50.00. You think at least you would get a fake smile ?
Atmosphere: 1
Food: 2
Service: 1
daniel ditto
They closed nearly 20 minutes early after I drive for a long time to get Arby's, the as I saw them through the window, there in the office ignoring the phone
Atmosphere: 1
Food: 1
Service: 1
James King
Well another QSR in Springhill has hit the point of no return. Sunday my wife and I went in to order lunch (130pm 'ish). Drive thru was backed up. Lobby had 1 person waiting on their order, another single gentleman in front of us and then us. After 10 minutes of standing there watching employees walk up to the register, no acknowledgement that any of us were there, and going back to the back/drive thru window. Another employee came in to the building, clocked in on the register and yelled back you need to override, then immediately went to the back with no acknowledgement. Then the single gentleman turned and said to the other customer waiting, you have ordered, yes? The reply was I had waited over 10 minutes and it's been about 15 now for my food. At that moment another associate came up and I asked politely if there was someone working the counter? To which he very rudely said, "we know" grabbed sauce and walked away. At that moment another employee who I can only assume was the manager based on uniform came up to the man at the counter and also very rudely looked at him and said, "Yeah?"
I looked at my wife and said politely but loud enough for the manager to hear, "We're leaving, not buying food here with that attitude and we won't be back."
I get it. People have bad days. But here's the thing. I worked in QSR for years, front line, cashier, drive-thru and management have been forward facing to customers my whole life, even now in my IT job - And you just don't treat people ugly. It was apparent that everyone was miserable and no one wanted to be there. I attribute this to poor management and poor wages, which has been exasperated since COVID. There is a reason restraunts around our area have become so horrible in their quality and service and not all of it is pay, most is poor management; and it appears Arby's is now at the top of the dung heap. Congratulations.
Atmosphere: 1
Food: 1
Service: 1
Kenneth James
That gyro special!!
M Weaver
Shake machine NEVER WORKS.
Ernest James
Fast and friendly, couldn't ask for better. Sweet tea is delicious!
Parking: Standard parking like anywhere else.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
julia Beard
One of the managers, Maples, is extremely rude and unprofessional for no reason. She has no problem making you wait if you are DoorDash and doesn’t treat you much better with ordering on the app.
Atmosphere: 1
Food: 4
Service: 1
kevin howard
Everytime me and my work crew come here for lunch there is never any workers around and when they are around they taken for ever to take your order
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: French Dip
Bbqhound49 W
The good parts: bun was excellent and service was fast. The bad the corned beef wasn’t that good. I didn’t expect New York deli quality but it was underwhelming. The biggest disappointment was the fries. The curly fries were barely half full and some were regular fries. I know being the fry person is a thankless job because I did it in high school. I can say I never filled a box half full so pretty poor effort.
Atmosphere: 4
Food: 3
Service: 3
Bobbie Morgan
Thought we would try this Arby's Spring Hill once again disappointed !! order Big Cheesey Bacon Deluxe Burgers and two Classic Roast beef after ordering it was brought to our attention they had no bacon they refunded my card $1.20 lol and actually that was OK. The real kicker here was after getting home the buns we're BURNT wished there was a way to attach a picture lol So I called the store to speak with the manager to let her know so she could put a face on the review this is how she replied "Thank you."Thank you Spring Hill Arby's for making my decision not to return an easy one..I can not recommend this place.
This place is a joke. My husband and myself (I work in a deli) will never go back due to the way they made my sandwich, meat and cheese were not even on bun, then when a replacement was asked for the person put enough sauce on it for three sandwiches, this occurred as the individual making it was laughing. When my husband asked to speak to the manager, who was also laughing in the back, was made to feel that the complaint was not being taken seriously, we asked for our money back and only received a portion of it. The worst part was that there was not anyone else that they were serving in the drive through or inside. Extremely poor management and employees. They all need to be replaced.
Atmosphere: 1
Food: 1
Service: 1
Nikki Latta
Horrible drive thru service! If you don't have enough employees close the dinning room.
Service: 1
Roderick Greene
If I could give it ZERO stars I would. Very rude in person and over the phone. My buffalo chicken sandwich was not tossed - just a squirt of buffalo sauce and ranch. I also did not receive my add on items, even though they were paid for.
Cj Greenway
Y’all really are terrible.
Atmosphere: 1
Food: 1
Service: 1
Ron Perry
Food was absolutely gross. Drink was old no flavor. Now I see why you all have a 2.0 yelp rating. I won’t be back. Fries were fresh
The manager was rude when we came through around 8 on a Saturday after paying about 50.00. You think at least you would get a fake smile ?
Atmosphere: 1
Food: 2
Service: 1
They closed nearly 20 minutes early after I drive for a long time to get Arby's, the as I saw them through the window, there in the office ignoring the phone
Atmosphere: 1
Food: 1
Service: 1
Well another QSR in Springhill has hit the point of no return. Sunday my wife and I went in to order lunch (130pm 'ish). Drive thru was backed up. Lobby had 1 person waiting on their order, another single gentleman in front of us and then us. After 10 minutes of standing there watching employees walk up to the register, no acknowledgement that any of us were there, and going back to the back/drive thru window. Another employee came in to the building, clocked in on the register and yelled back you need to override, then immediately went to the back with no acknowledgement. Then the single gentleman turned and said to the other customer waiting, you have ordered, yes? The reply was I had waited over 10 minutes and it's been about 15 now for my food. At that moment another associate came up and I asked politely if there was someone working the counter? To which he very rudely said, "we know" grabbed sauce and walked away. At that moment another employee who I can only assume was the manager based on uniform came up to the man at the counter and also very rudely looked at him and said, "Yeah?"
I looked at my wife and said politely but loud enough for the manager to hear, "We're leaving, not buying food here with that attitude and we won't be back."
I get it. People have bad days. But here's the thing. I worked in QSR for years, front line, cashier, drive-thru and management have been forward facing to customers my whole life, even now in my IT job - And you just don't treat people ugly. It was apparent that everyone was miserable and no one wanted to be there. I attribute this to poor management and poor wages, which has been exasperated since COVID. There is a reason restraunts around our area have become so horrible in their quality and service and not all of it is pay, most is poor management; and it appears Arby's is now at the top of the dung heap. Congratulations.
Atmosphere: 1
Food: 1
Service: 1
That gyro special!!
Shake machine NEVER WORKS.
Fast and friendly, couldn't ask for better. Sweet tea is delicious!
Parking: Standard parking like anywhere else.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
One of the managers, Maples, is extremely rude and unprofessional for no reason. She has no problem making you wait if you are DoorDash and doesn’t treat you much better with ordering on the app.
Atmosphere: 1
Food: 4
Service: 1
Everytime me and my work crew come here for lunch there is never any workers around and when they are around they taken for ever to take your order
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: French Dip
The good parts: bun was excellent and service was fast. The bad the corned beef wasn’t that good. I didn’t expect New York deli quality but it was underwhelming. The biggest disappointment was the fries. The curly fries were barely half full and some were regular fries. I know being the fry person is a thankless job because I did it in high school. I can say I never filled a box half full so pretty poor effort.
Atmosphere: 4
Food: 3
Service: 3
Thought we would try this Arby's Spring Hill once again disappointed !! order Big Cheesey Bacon Deluxe Burgers and two Classic Roast beef after ordering it was brought to our attention they had no bacon they refunded my card $1.20 lol and actually that was OK. The real kicker here was after getting home the buns we're BURNT wished there was a way to attach a picture lol So I called the store to speak with the manager to let her know so she could put a face on the review this is how she replied "Thank you."Thank you Spring Hill Arby's for making my decision not to return an easy one..I can not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place is a joke. My husband and myself (I work in a deli) will never go back due to the way they made my sandwich, meat and cheese were not even on bun, then when a replacement was asked for the person put enough sauce on it for three sandwiches, this occurred as the individual making it was laughing. When my husband asked to speak to the manager, who was also laughing in the back, was made to feel that the complaint was not being taken seriously, we asked for our money back and only received a portion of it. The worst part was that there was not anyone else that they were serving in the drive through or inside. Extremely poor management and employees. They all need to be replaced.
Atmosphere: 1
Food: 1
Service: 1
Horrible drive thru service! If you don't have enough employees close the dinning room.
Service: 1
If I could give it ZERO stars I would. Very rude in person and over the phone. My buffalo chicken sandwich was not tossed - just a squirt of buffalo sauce and ranch. I also did not receive my add on items, even though they were paid for.
Y’all really are terrible.
Atmosphere: 1
Food: 1
Service: 1
Food was absolutely gross. Drink was old no flavor. Now I see why you all have a 2.0 yelp rating. I won’t be back. Fries were fresh
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries, Roast Beef
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