Firehouse Subs Crossings On Main

Food is amazing but that's where it ends ..
Staff is awful I called about not getting pickle spears with our sandwiches which we DID NOT GET!... No one there could help except to say come down and get them. Also used app to get 50% off first online order or use within a week inside to get the discount. Did NOT work on app so no % off. Called and tried to talk to a manager.. supervisor..or a boss. And was informed they work as a " team" no boss. And I said this is why someone should be there to answer my questions and concerns. He offered no information on online app or compensation. I wouldn't go and get the pickles for fear of no telling what they would do to them before giving them to me. After he had gotten smart about talking "that way" on the phone. Not sure what that was about. This company needs to fix issues case and point why there should b a management person their. We have only been there twice and probably won't go again because of this situation. Would have been happy to place another on phone and get the 50% off and missed pickles from previous order today ..but that was never offered😔😠😡

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Sub Sandwich

Greeted and took my order immediately with a smile and food was great.

Atmosphere: 5

Food: 5

Service: 5

Dietary restrictions: Gluten free available

Recommended dishes: Submarine Sandwich, Sub Sandwich, Italian

The service here is great and the food is always so good. Much more consistent than other locations.

Atmosphere: 5

Food: 5

Service: 5

The sandwiches are pretty good here. I recommend the spicy chicken. The guys working there don't come off very friendly. But I guess they don't have to be.

Atmosphere: 3

Food: 4

Service: 3

Almost no meat on a 15$ sub
Not impressed

Atmosphere: 3

Food: 1

Service: 5

Food tastes great!

Atmosphere: 5

Food: 5

Service: 5

Subs are getting smaller ???
Supposed to be a medium

Atmosphere: 4

Food: 4

Service: 5

Kid-friendliness: Nothing

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub Sandwich, Kids Turkey Breast

Always good but usually slow.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Sub Sandwich, Italian

Not a good sandwich.

Atmosphere: 2

Food: 2

Service: 2

I’m fuming….just left there 30 minutes ago and when I got home I bit into a huge Mushroom….I HATE MUSHROOMS and no other sandwich we ordered had mushrooms on the list so make that make sense! I call and spoke to an employee they said sorry I’m going to put you on hold for a minute….20 minutes later ??……So I call again and asked to speak to the manager after they did not answer for a long while. Talking to the manager was like talking to Comcast just repeating herself when I told her her fix was not going to work for me. I should have stayed away from this location now that I see all the horrible reviews!!!!

Atmosphere: 4

Food: 3

Service: 2

My sandwich might have been good but had 4 longs hairs in in maybe more but threw it away so gross.

Atmosphere: 3

Service: 4

Very good sandwiches with a good amount of stuff inside the bread. The employees are super nice and friendly. Really the only negative was that multiple items (drinks, chips, etc) were not available,

Atmosphere: 4

Food: 5

Service: 4

Placing a to go order here is nearly impossible & never ready for the time you put. I showed up at the time my order should’ve been sitting waiting for me, only to be told they had FIVE orders to complete in front of mine. Then was told 10 minutes later, they still had FOUR more orders in front of mine to do. It took 10 minutes to complete one order? and on top of that, now i’m 20 minutes past the time it’s supposed to be ready. What a joke.

Food: 1

Service: 1