I refused to pull forward when asked. So they declined service and refunded my money.
Sarah Stephenson
I have never been so appalled by the lack of customer service and human decency in a restaurant as I was at the McDonald’s in Spring Hill, TN last week. An elderly veteran—struggling to walk and walking with a cane—stood at the counter area waiting for help. He had no idea that this McDonald’s is now “kiosk only.” The staff saw him. They acknowledged the DoorDasher in front of him, then turned their backs and walked away without a word. Not one single employee offered assistance. This man was once a United States Marine and is now visibly weak, leaning against the wall for support, yet no one cared enough to help him. Eventually, he gave up and shuffled slowly back to his car without food. My father followed him outside, asked what he wanted to order, then ordered it on the ridiculous kiosk, and we brought it out to him. The veteran was incredibly grateful and he told us he couldn’t stand much longer and had to leave. This man fought for our country, but apparently can’t get any service at a McDonald’s in the country he defended. The employees should be ashamed. The corporation should be ashamed. A kiosk-only ordering system might make sense in some locations, but to completely eliminate a cashier for customers who can’t use or don’t understand the kiosk is cruel and thoughtless. How hard would it be to have one cashier available for people who need help? Shame on you, McDonald’s in Spring Hill, TN. And shame on the McDonald's corporation for putting profits over basic human compassion.
Atmosphere: 1
Food: 1
Service: 1
Parker Dockery
Messed my order up everytime I go there pls for your service don’t work or eat here. I ordered a number 7 with both cheese burgers plain and if you see in this pic it has ketchup and pickles.
Atmosphere: 1
Food: 3
Service: 1
Angela Allen
For the love, PLEASE get your drive-thru speakers fixed so empoyees can hear what we're saying. And teach the kids to ask for help if they don't know how to solve a simple problem.
Food: 5
Service: 4
Paul Heatherly
It's McDonald's. What more do I need to say
Atmosphere: 4
Food: 4
Service: 3
Monty Harris
Stopped by yesterday to pick up some quick food and drinks. All of our food was prepared perfect and still hot. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Cole Saballos
The place was a mess, food and trash everywhere. Half of my orders were wrong. Vulgar language being said way too loud from the kitchen. 1/5 stars.
Atmosphere: 1
Food: 2
Service: 3
KingFrogs Revenge
They constantly are getting my order wrong when i go through the drive through and i usually dont notice it till i get home and its too late to do anything about it
Atmosphere: 3
Food: 3
Service: 1
stephen shustock
Great service and a well run McDonalds location
Atmosphere: 5
Food: 5
Service: 5
Danny Wood
Really good breakfast bagel sandwich but you have to ask for crisp bacon and sometimes you get it and sometimes you don't.
Update: Tables still dirty. They brought our food out! No fountain drink dispenser in this location so refills are limited to if the employees care to acknowledge you.
Atmosphere: 1
Food: 2
Service: 1
Ed R
Nice people, clean. For the price I'd rather have a proper meal
Atmosphere: 3
Food: 3
Service: 4
Toni Rompasky
Had to wait 15 minutes for 3 cheeseburger and small fry. And the sandwiches where cold. Employees cared more about there phones and gossip then clearing the drive through.and I had to go in and get my sauces on top of all that!
Atmosphere: 2
Food: 2
Service: 1
Priscilla Vale
Great people, fast service.
Atmosphere: 5
Food: 5
Service: 5
Dev Madhat
bruh, how do you guys get a steak & cheese McGriddle, mixed up with a Bagel ? lol . are you serious ? 😭
I refused to pull forward when asked. So they declined service and refunded my money.
I have never been so appalled by the lack of customer service and human decency in a restaurant as I was at the McDonald’s in Spring Hill, TN last week.
An elderly veteran—struggling to walk and walking with a cane—stood at the counter area waiting for help. He had no idea that this McDonald’s is now “kiosk only.” The staff saw him. They acknowledged the DoorDasher in front of him, then turned their backs and walked away without a word. Not one single employee offered assistance.
This man was once a United States Marine and is now visibly weak, leaning against the wall for support, yet no one cared enough to help him. Eventually, he gave up and shuffled slowly back to his car without food. My father followed him outside, asked what he wanted to order, then ordered it on the ridiculous kiosk, and we brought it out to him. The veteran was incredibly grateful and he told us he couldn’t stand much longer and had to leave.
This man fought for our country, but apparently can’t get any service at a McDonald’s in the country he defended. The employees should be ashamed. The corporation should be ashamed. A kiosk-only ordering system might make sense in some locations, but to completely eliminate a cashier for customers who can’t use or don’t understand the kiosk is cruel and thoughtless.
How hard would it be to have one cashier available for people who need help? Shame on you, McDonald’s in Spring Hill, TN. And shame on the McDonald's corporation for putting profits over basic human compassion.
Atmosphere: 1
Food: 1
Service: 1
Messed my order up everytime I go there pls for your service don’t work or eat here. I ordered a number 7 with both cheese burgers plain and if you see in this pic it has ketchup and pickles.
Atmosphere: 1
Food: 3
Service: 1
For the love, PLEASE get your drive-thru speakers fixed so empoyees can hear what we're saying. And teach the kids to ask for help if they don't know how to solve a simple problem.
Food: 5
Service: 4
It's McDonald's. What more do I need to say
Atmosphere: 4
Food: 4
Service: 3
Stopped by yesterday to pick up some quick food and drinks. All of our food was prepared perfect and still hot.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
The place was a mess, food and trash everywhere. Half of my orders were wrong. Vulgar language being said way too loud from the kitchen. 1/5 stars.
Atmosphere: 1
Food: 2
Service: 3
They constantly are getting my order wrong when i go through the drive through and i usually dont notice it till i get home and its too late to do anything about it
Atmosphere: 3
Food: 3
Service: 1
Great service and a well run McDonalds location
Atmosphere: 5
Food: 5
Service: 5
Really good breakfast bagel sandwich but you have to ask for crisp bacon and sometimes you get it and sometimes you don't.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Update: Tables still dirty. They brought our food out! No fountain drink dispenser in this location so refills are limited to if the employees care to acknowledge you.
Atmosphere: 1
Food: 2
Service: 1
Nice people, clean. For the price I'd rather have a proper meal
Atmosphere: 3
Food: 3
Service: 4
Had to wait 15 minutes for 3 cheeseburger and small fry. And the sandwiches where cold. Employees cared more about there phones and gossip then clearing the drive through.and I had to go in and get my sauces on top of all that!
Atmosphere: 2
Food: 2
Service: 1
Great people, fast service.
Atmosphere: 5
Food: 5
Service: 5
bruh, how do you guys get a steak & cheese McGriddle, mixed up with a Bagel ? lol . are you serious ? 😭
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