They didn't even respond to us when we said excuse me 5 times. Everything was old and bad. They don't care about customers
Atmosphere: 1
Food: 4
Service: 1
Amy Mangrum
I like the McDonald's on port Royal Rd bc it's a lot cleaner and the food is way better.
Atmosphere: 5
Food: 5
Service: 5
Brad Lawrence
Be sure to check your bag before you leave. They probably forgot something. Sauces, hash browns. One of the burritos in the two burrito meal or your kids burger. That's just the last 2 weeks.
Atmosphere: 2
Food: 3
Adys TN
No like place....
Atmosphere: 1
Food: 1
Service: 1
Ulas Cetin
Kiosks are doesnt work. Couldnt do any order in 10 min. And there is no water in the bathroom. This is interesting.
Atmosphere: 1
Service: 1
Mnason Waldie
This was the worst experience of my life I pressed the doorbell to get my pickup food and got screamed at by 4 employees. I broke down crying and will never get McDonald’s again.
Jacob H.
Absolutely awful experience. Put in a mobile order a half hour before hand, and waited in line for 20+ minutes. FINALLY got up to the front of the “fast food” drive thru, just to be told “sorry we’re closed and can’t take your order. You can cancel it in the app”. This was put in a half hour before hand!! It was paid for, and should have already been made! It’s not like I showed up a half hour after close. I finally made it to the speaker at 11:01. ONE MINUTE AFTER CLOSE?! IT SHOULD HAVE ALREADY BEEN MADE AND READY TO PICK UP! Lazy, unprofessional and awful management.
Atmosphere: 1
Food: 1
Service: 1
William Neal
I refused to pull forward when asked. So they declined service and refunded my money.
Sarah Stephenson
I have never been so appalled by the lack of customer service and human decency in a restaurant as I was at the McDonald’s in Spring Hill, TN last week. An elderly veteran—struggling to walk and walking with a cane—stood at the counter area waiting for help. He had no idea that this McDonald’s is now “kiosk only.” The staff saw him. They acknowledged the DoorDasher in front of him, then turned their backs and walked away without a word. Not one single employee offered assistance. This man was once a United States Marine and is now visibly weak, leaning against the wall for support, yet no one cared enough to help him. Eventually, he gave up and shuffled slowly back to his car without food. My father followed him outside, asked what he wanted to order, then ordered it on the ridiculous kiosk, and we brought it out to him. The veteran was incredibly grateful and he told us he couldn’t stand much longer and had to leave. This man fought for our country, but apparently can’t get any service at a McDonald’s in the country he defended. The employees should be ashamed. The corporation should be ashamed. A kiosk-only ordering system might make sense in some locations, but to completely eliminate a cashier for customers who can’t use or don’t understand the kiosk is cruel and thoughtless. How hard would it be to have one cashier available for people who need help? Shame on you, McDonald’s in Spring Hill, TN. And shame on the McDonald's corporation for putting profits over basic human compassion.
Atmosphere: 1
Food: 1
Service: 1
Parker Dockery
Messed my order up everytime I go there pls for your service don’t work or eat here. I ordered a number 7 with both cheese burgers plain and if you see in this pic it has ketchup and pickles.
For the love, PLEASE get your drive-thru speakers fixed so empoyees can hear what we're saying. And teach the kids to ask for help if they don't know how to solve a simple problem.
Food: 5
Service: 4
Paul Heatherly
It's McDonald's. What more do I need to say
Atmosphere: 4
Food: 4
Service: 3
Monty Harris
Stopped by yesterday to pick up some quick food and drinks. All of our food was prepared perfect and still hot. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Cole Saballos
The place was a mess, food and trash everywhere. Half of my orders were wrong. Vulgar language being said way too loud from the kitchen. 1/5 stars.
Atmosphere: 1
Food: 2
Service: 3
KingFrogs Revenge
They constantly are getting my order wrong when i go through the drive through and i usually dont notice it till i get home and its too late to do anything about it
They didn't even respond to us when we said excuse me 5 times. Everything was old and bad. They don't care about customers
Atmosphere: 1
Food: 4
Service: 1
I like the McDonald's on port Royal Rd bc it's a lot cleaner and the food is way better.
Atmosphere: 5
Food: 5
Service: 5
Be sure to check your bag before you leave. They probably forgot something. Sauces, hash browns. One of the burritos in the two burrito meal or your kids burger. That's just the last 2 weeks.
Atmosphere: 2
Food: 3
No like place....
Atmosphere: 1
Food: 1
Service: 1
Kiosks are doesnt work. Couldnt do any order in 10 min. And there is no water in the bathroom. This is interesting.
Atmosphere: 1
Service: 1
This was the worst experience of my life I pressed the doorbell to get my pickup food and got screamed at by 4 employees. I broke down crying and will never get McDonald’s again.
Absolutely awful experience. Put in a mobile order a half hour before hand, and waited in line for 20+ minutes. FINALLY got up to the front of the “fast food” drive thru, just to be told “sorry we’re closed and can’t take your order. You can cancel it in the app”. This was put in a half hour before hand!! It was paid for, and should have already been made! It’s not like I showed up a half hour after close. I finally made it to the speaker at 11:01. ONE MINUTE AFTER CLOSE?! IT SHOULD HAVE ALREADY BEEN MADE AND READY TO PICK UP! Lazy, unprofessional and awful management.
Atmosphere: 1
Food: 1
Service: 1
I refused to pull forward when asked. So they declined service and refunded my money.
I have never been so appalled by the lack of customer service and human decency in a restaurant as I was at the McDonald’s in Spring Hill, TN last week.
An elderly veteran—struggling to walk and walking with a cane—stood at the counter area waiting for help. He had no idea that this McDonald’s is now “kiosk only.” The staff saw him. They acknowledged the DoorDasher in front of him, then turned their backs and walked away without a word. Not one single employee offered assistance.
This man was once a United States Marine and is now visibly weak, leaning against the wall for support, yet no one cared enough to help him. Eventually, he gave up and shuffled slowly back to his car without food. My father followed him outside, asked what he wanted to order, then ordered it on the ridiculous kiosk, and we brought it out to him. The veteran was incredibly grateful and he told us he couldn’t stand much longer and had to leave.
This man fought for our country, but apparently can’t get any service at a McDonald’s in the country he defended. The employees should be ashamed. The corporation should be ashamed. A kiosk-only ordering system might make sense in some locations, but to completely eliminate a cashier for customers who can’t use or don’t understand the kiosk is cruel and thoughtless.
How hard would it be to have one cashier available for people who need help? Shame on you, McDonald’s in Spring Hill, TN. And shame on the McDonald's corporation for putting profits over basic human compassion.
Atmosphere: 1
Food: 1
Service: 1
Messed my order up everytime I go there pls for your service don’t work or eat here. I ordered a number 7 with both cheese burgers plain and if you see in this pic it has ketchup and pickles.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
For the love, PLEASE get your drive-thru speakers fixed so empoyees can hear what we're saying. And teach the kids to ask for help if they don't know how to solve a simple problem.
Food: 5
Service: 4
It's McDonald's. What more do I need to say
Atmosphere: 4
Food: 4
Service: 3
Stopped by yesterday to pick up some quick food and drinks. All of our food was prepared perfect and still hot.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
The place was a mess, food and trash everywhere. Half of my orders were wrong. Vulgar language being said way too loud from the kitchen. 1/5 stars.
Atmosphere: 1
Food: 2
Service: 3
They constantly are getting my order wrong when i go through the drive through and i usually dont notice it till i get home and its too late to do anything about it
Atmosphere: 3
Food: 3
Service: 1
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