They were so nice and friendly. They helped me with my gift card when other restaurants couldn't. The food was awesome and delicious.
Atmosphere: 5
Food: 5
Service: 5
Chelsea Belonga
The closing crew on Sunday 12/7 was spectacular. I got in the drive thru at 855pm, 5 mins before close after being so busy all day and not getting a chance to eat. I was somewhat expecting some attitude and irritation since it was so close to their closing time. I was met with kindness, patience and hot delicious French dips! In 2025 it seems what I was expecting is the norm nowadays… however I’m happy to report that I was very pleasantly surprised by their patience and kindness! 5 stars all around!
Food: 5
Service: 5
Crystal Gamble
You can never go wrong with Panera always good
Atmosphere: 5
Food: 5
Service: 5
William Brown
Found some sort of paper clip in half on my sandwich when I got a chance to eat at work today. Truly a great birthday present. Another Spring Hill Classic.
Atmosphere: 2
Food: 3
Service: 3
John Mclocklin
We were on the road and searching for a good bread for breakfast the next day, Panera is always a great choice. A large loaf of Country Sourdough will be delicious toasted with butter and local jelly. Area residents in Lawrenceburg are Franklin TN are so lucky to have about 18 Paneras to choose from.
Atmosphere: 5
Food: 5
Service: 5
Gena Home
We placed an order online which was honestly difficult. If you didn’t place the order immediately it would disappear and if you had a many modifications as we did that would become frustrating and it happened like 3 separate times. As we got there to pick our order I waited by the rapid pick up and order was not in designated area despite the screen beside stating it was ready. I looked over and seen our order I proceed to ask if this is where I pick it up and they said yes and continued to wait as they continued with what they were doing.. I then said I’m here to pick up an order after a couple minutes and got my order. Overall customer service wasn’t too bad. When we finally here home and get ready to eat I notice half of the paid for added ingredients were not in there and then we found what looked like either a dead fly or gnat in our salad. Experience was trash will never come back. Please make sure you aren’t accidentally eating bugs either!
Atmosphere: 1
Food: 1
Service: 1
James Dozier
Do not go through the drive thru. They will constantly forget items in your order. Current order count with stuff messed up: 13
Atmosphere: 1
Food: 1
Service: 1
Human Being
50% chance the order is wrong. Ordered Mediterranean Greens with Grains and guess what... NO GRAINS! Just a sad salad.
Atmosphere: 1
Food: 1
Service: 1
Ricky Sanford
The morning crew are very friendly especially Sara she greats you as soon as you come in the front door. She's the best!
Atmosphere: 5
Food: 5
Service: 5
Cindy
Maybe if the guy putting orders together behind the counter would quit yacking it up wirh the girl next to him and stop talking about other people's physical attributes long enough, he could focus on his job and orders would be put together correctly, along with name called out to notify when complete. Bad look, Panera. Every customer up there heard what he was saying.
Very friendly staff, quick order fulfillment, and clean restaurant. This location is conveniently located to a nearby hotel, and shopping locations.
Atmosphere: 5
Food: 5
Service: 5
Will Daughtrey
Staff in drive thru seemed annoyed that I was there. Food was good and consistent with tje brand. The customer experience was more on brand with Popeyes this morning.
Atmosphere: 3
Food: 5
Service: 3
MrD M.
Everything is great as always, one thing for sure is why they don't have any umbrellas in the outside seating?
Atmosphere: 4
Food: 5
Service: 5
Kel Smi
It would be nice if the chicken and wild rice soup had chicken in it. The last 3 times i have tried it there wasnt any chicken. For the price they charge it is disappointing. Bring back the bag sandwich it is the best thing panera has had in a long time.
Jay Puckett
Children should not be put in management positions. I'll keep the choice words I have to myself. Stay clear of this location
They were so nice and friendly. They helped me with my gift card when other restaurants couldn't. The food was awesome and delicious.
Atmosphere: 5
Food: 5
Service: 5
The closing crew on Sunday 12/7 was spectacular. I got in the drive thru at 855pm, 5 mins before close after being so busy all day and not getting a chance to eat. I was somewhat expecting some attitude and irritation since it was so close to their closing time. I was met with kindness, patience and hot delicious French dips! In 2025 it seems what I was expecting is the norm nowadays… however I’m happy to report that I was very pleasantly surprised by their patience and kindness! 5 stars all around!
Food: 5
Service: 5
You can never go wrong with Panera always good
Atmosphere: 5
Food: 5
Service: 5
Found some sort of paper clip in half on my sandwich when I got a chance to eat at work today. Truly a great birthday present. Another Spring Hill Classic.
Atmosphere: 2
Food: 3
Service: 3
We were on the road and searching for a good bread for breakfast the next day, Panera is always a great choice. A large loaf of Country Sourdough will be delicious toasted with butter and local jelly. Area residents in Lawrenceburg are Franklin TN are so lucky to have about 18 Paneras to choose from.
Atmosphere: 5
Food: 5
Service: 5
We placed an order online which was honestly difficult. If you didn’t place the order immediately it would disappear and if you had a many modifications as we did that would become frustrating and it happened like 3 separate times. As we got there to pick our order I waited by the rapid pick up and order was not in designated area despite the screen beside stating it was ready. I looked over and seen our order I proceed to ask if this is where I pick it up and they said yes and continued to wait as they continued with what they were doing.. I then said I’m here to pick up an order after a couple minutes and got my order. Overall customer service wasn’t too bad. When we finally here home and get ready to eat I notice half of the paid for added ingredients were not in there and then we found what looked like either a dead fly or gnat in our salad. Experience was trash will never come back. Please make sure you aren’t accidentally eating bugs either!
Atmosphere: 1
Food: 1
Service: 1
Do not go through the drive thru. They will constantly forget items in your order.
Current order count with stuff messed up: 13
Atmosphere: 1
Food: 1
Service: 1
50% chance the order is wrong. Ordered Mediterranean Greens with Grains and guess what... NO GRAINS! Just a sad salad.
Atmosphere: 1
Food: 1
Service: 1
The morning crew are very friendly especially Sara she greats you as soon as you come in the front door. She's the best!
Atmosphere: 5
Food: 5
Service: 5
Maybe if the guy putting orders together behind the counter would quit yacking it up wirh the girl next to him and stop talking about other people's physical attributes long enough, he could focus on his job and orders would be put together correctly, along with name called out to notify when complete. Bad look, Panera. Every customer up there heard what he was saying.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Very friendly staff, quick order fulfillment, and clean restaurant. This location is conveniently located to a nearby hotel, and shopping locations.
Atmosphere: 5
Food: 5
Service: 5
Staff in drive thru seemed annoyed that I was there. Food was good and consistent with tje brand. The customer experience was more on brand with Popeyes this morning.
Atmosphere: 3
Food: 5
Service: 3
Everything is great as always, one thing for sure is why they don't have any umbrellas in the outside seating?
Atmosphere: 4
Food: 5
Service: 5
It would be nice if the chicken and wild rice soup had chicken in it. The last 3 times i have tried it there wasnt any chicken. For the price they charge it is disappointing. Bring back the bag sandwich it is the best thing panera has had in a long time.
Children should not be put in management positions. I'll keep the choice words I have to myself. Stay clear of this location
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