I am pissed, me and my husband ordered two ten piece chicken nuggets to share with our 2 yo son and discovered that instead of making a couple more crispy nuggets they had just substituted them for spicy nuggets and not inform us. I am thankful I had realized why my son started screaming in pain shortly after I had ate one of the nuggets myself. I am pissed off at the fact that this type of mistake was even made considering some people can not handle any type of spice. Also our experience ordering our food as well was horrible. We were rushed through our order and asked in a rude manor “what else” over and over again until they just told us our total before we had even finished our order. If you go to Wendy’s, you’re better off going to a different location. If they keep this up, they will be gone just like KFC, Popeyes, and Hardee’s. Fix your night staff to people who actually have respect for customers. Ordered 8-16-25 at 11:33pm.
Atmosphere: 1
Food: 1
Service: 1
Allison Netherton
Went Sunday and every was outstanding!
Atmosphere: 5
Food: 5
Service: 5
Paul Heatherly
Food was fresh
Atmosphere: 5
Food: 5
Service: 4
Marsha DeVaughn
Today was better than the last few times I’ve been. I’m hoping the owners got rid of the night crew! The daytime crew was great! The night crew for several months now has been horrible! Three different occasions i ordered the Apple Pecan salad with chicken at night. First time got home and NO chicken, next two times I was told they were not making salads because they had only frozen chicken and were not thawing any out! Crazy! I just left! Can only imagine how many people they had told the same thing. I only went back today because it was lunch, but said I was leaving if they did it again! They had the salad and everything was right, chicken even still warm! So, that’s the only reason I gave four stars. I have always loved Wendy’s but they were heading in a bad direction as have three others just down the street and are now closed. I hope the owners got word and corrected the issues. Food had always been consistently good until those few months ago, so hopefully we are back on track! Fingers crossed!!!
Atmosphere: 4
Food: 4
Service: 4
Jeff Nicholls
I've eaten there quite a bit lately... the food is fresh and well prepared and the service is excellent...
Charmaine Marie
Horrible Customer Service
Atmosphere: 1
Food: 1
Service: 1
James
I have to say after replacing a $43 order Wendy’s in Spring Hill is definitely still the best out of all everything in Spring Hill. The GM took excellent care of us and like I said they’re the best. Thank you everyone from Wendy’s in Spring Hill and everything was delicious and we will be back again and again and again and so on.
Atmosphere: 5
Food: 5
Service: 5
Michael McCain
Of course, I attempt to go to old faith for Wendy’s and give me a burger. I first want a compliment another location for such a wonderful burger and a great experience. It is crazy that you go from one location to the other and have such a different experience. I pulled to the window. The system greeted me. I stated hello. They then told me to hold once they came back on The speaker I asked what was the all natural because I was looking for a healthy beverage. The person at the window then asks what does it say? I stated the drink description says all natural. She then tells me that it’s lemonade. I said OK let me get a number one double with extra pickles add mustard And then all natural. I get to the window to pay. The young lady asked me if I had a cheeseburger. I told her no I did not. I had a double. I’ve been pulled to the next window. They hand me my burger. I opened it and check it and it is a single cheeseburger. My receipt says that I was dealing with Lily as the host and Christine as the cashier. The woman at the window then tells me I did not say that I wanted that. I informed her that I did she repeated that I did not and began to argue with me about what I know I ordered at this point I asked for my money back. They gave my money back or at least I think because they told me they could not provide a receipt showing that the refund had taken place. I then stated to her it makes no sense to argue with the customer about what the customer knows they order she didn’t told me that she agrees to disagree because no one in there heard me say that. It is beyond insulting to not listen to your customer, and then blame them for the fact that none of you were listening. The burger was sloppy. It was filled and drenched in dressing. The vegetables were mine, and the customer service was peace. Poor the speed of service was great, of course because they were rushing people food, and throwing it together. I would definitely say this is not a good look for Wendy’s at all. It is amazingly sad how horrible service has become over the years with these businesses. You have these people with piss poor attitudes that don’t want their jobs but they go to get a check that they’re upset about and taking it out on the Customers. Just say that I am upset is a understatement. I was very hungry, but insulting me is more important than my hunger. I am tired of doing business where I am not wanting the attitude at the windows between the two black women was not customer friendly at all. I would say that I’m not surprised.
Atmosphere: 1
Food: 1
Service: 1
Reagan Wills
The lady at drive thru told me to pull up to the window before I even finished my order, so I only got one item instead of a whole meal. Plus, they got my one item wrong, so I had to go inside to get a new one.
Atmosphere: 1
Food: 3
Service: 1
JR Hagood
I was visiting the area for work, upon walking in, i could clearly see they were remodeling. The workers were very friendly and courteous. On ordering our food the employees of Wendy were like no other. The Employees of Wendy's were the friendliest people in Spring Hill I do believe. The Double Baconator was made to perfection. Highly recommended if you're visiting the area.
Horrible service and employees, we pulled up and immediately they said “hold on a minute” in a very rude tone. Couldn’t hear a word they were saying and i felt very rushed while ordering. The first window was fine but the window where i got my food they didn’t say a word to me, continued talking to each other, and got no response while i asked if that was my entire order. Pulled off and saw they didn’t get our orders right. Horrible quality and service.
Atmosphere: 1
Food: 2
Service: 1
Brandon Engroba
Horrible food. Stale, old, tastes rancid. The frosty was equally as bad as the chicken. Biggest waste of $ on fast food. Such a shame as Wendy’s used to be really good fast food for a good price.
Chuck B
I ordered a double baconator and they mixed up my order. I drive all the way back across town expecting them to just make the correct order for me. The lady went straight to arguing with me and swore up and down that she was the one to take my order and she wasn't going to refund me. I had to be very insistent before she refunded me. Not the service I expected.
Atmosphere: 1
Food: 1
Service: 1
Kayla Williams
The drive-through worker was absolutely rude and completely hated their job. The rudest experience I've ever had!! Do better, guys..
Atmosphere: 1
Food: 3
Service: 1
Cassie Rogers
If you actually go to the store the drive thru is fine-slow but fine. But every time I have tried to order through DoorDash they either don’t have half the items or say they do not have the order at all. After 2 times I won’t be back.
I am pissed, me and my husband ordered two ten piece chicken nuggets to share with our 2 yo son and discovered that instead of making a couple more crispy nuggets they had just substituted them for spicy nuggets and not inform us. I am thankful I had realized why my son started screaming in pain shortly after I had ate one of the nuggets myself. I am pissed off at the fact that this type of mistake was even made considering some people can not handle any type of spice. Also our experience ordering our food as well was horrible. We were rushed through our order and asked in a rude manor “what else” over and over again until they just told us our total before we had even finished our order. If you go to Wendy’s, you’re better off going to a different location. If they keep this up, they will be gone just like KFC, Popeyes, and Hardee’s. Fix your night staff to people who actually have respect for customers. Ordered 8-16-25 at 11:33pm.
Atmosphere: 1
Food: 1
Service: 1
Went Sunday and every was outstanding!
Atmosphere: 5
Food: 5
Service: 5
Food was fresh
Atmosphere: 5
Food: 5
Service: 4
Today was better than the last few times I’ve been. I’m hoping the owners got rid of the night crew! The daytime crew was great! The night crew for several months now has been horrible! Three different occasions i ordered the Apple Pecan salad with chicken at night. First time got home and NO chicken, next two times I was told they were not making salads because they had only frozen chicken and were not thawing any out! Crazy! I just left! Can only imagine how many people they had told the same thing. I only went back today because it was lunch, but said I was leaving if they did it again! They had the salad and everything was right, chicken even still warm! So, that’s the only reason I gave four stars. I have always loved Wendy’s but they were heading in a bad direction as have three others just down the street and are now closed. I hope the owners got word and corrected the issues. Food had always been consistently good until those few months ago, so hopefully we are back on track! Fingers crossed!!!
Atmosphere: 4
Food: 4
Service: 4
I've eaten there quite a bit lately... the food is fresh and well prepared and the service is excellent...
Horrible Customer Service
Atmosphere: 1
Food: 1
Service: 1
I have to say after replacing a $43 order Wendy’s in Spring Hill is definitely still the best out of all everything in Spring Hill. The GM took excellent care of us and like I said they’re the best. Thank you everyone from Wendy’s in Spring Hill and everything was delicious and we will be back again and again and again and so on.
Atmosphere: 5
Food: 5
Service: 5
Of course, I attempt to go to old faith for Wendy’s and give me a burger. I first want a compliment another location for such a wonderful burger and a great experience. It is crazy that you go from one location to the other and have such a different experience. I pulled to the window. The system greeted me. I stated hello. They then told me to hold once they came back on The speaker I asked what was the all natural because I was looking for a healthy beverage. The person at the window then asks what does it say? I stated the drink description says all natural. She then tells me that it’s lemonade. I said OK let me get a number one double with extra pickles add mustard And then all natural. I get to the window to pay. The young lady asked me if I had a cheeseburger. I told her no I did not. I had a double. I’ve been pulled to the next window. They hand me my burger. I opened it and check it and it is a single cheeseburger. My receipt says that I was dealing with Lily as the host and Christine as the cashier. The woman at the window then tells me I did not say that I wanted that. I informed her that I did she repeated that I did not and began to argue with me about what I know I ordered at this point I asked for my money back. They gave my money back or at least I think because they told me they could not provide a receipt showing that the refund had taken place. I then stated to her it makes no sense to argue with the customer about what the customer knows they order she didn’t told me that she agrees to disagree because no one in there heard me say that. It is beyond insulting to not listen to your customer, and then blame them for the fact that none of you were listening. The burger was sloppy. It was filled and drenched in dressing. The vegetables were mine, and the customer service was peace. Poor the speed of service was great, of course because they were rushing people food, and throwing it together. I would definitely say this is not a good look for Wendy’s at all. It is amazingly sad how horrible service has become over the years with these businesses. You have these people with piss poor attitudes that don’t want their jobs but they go to get a check that they’re upset about and taking it out on the Customers. Just say that I am upset is a understatement. I was very hungry, but insulting me is more important than my hunger. I am tired of doing business where I am not wanting the attitude at the windows between the two black women was not customer friendly at all. I would say that I’m not surprised.
Atmosphere: 1
Food: 1
Service: 1
The lady at drive thru told me to pull up to the window before I even finished my order, so I only got one item instead of a whole meal. Plus, they got my one item wrong, so I had to go inside to get a new one.
Atmosphere: 1
Food: 3
Service: 1
I was visiting the area for work, upon walking in, i could clearly see they were remodeling. The workers were very friendly and courteous. On ordering our food the employees of Wendy were like no other. The Employees of Wendy's were the friendliest people in Spring Hill I do believe. The Double Baconator was made to perfection. Highly recommended if you're visiting the area.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible service and employees, we pulled up and immediately they said “hold on a minute” in a very rude tone. Couldn’t hear a word they were saying and i felt very rushed while ordering. The first window was fine but the window where i got my food they didn’t say a word to me, continued talking to each other, and got no response while i asked if that was my entire order. Pulled off and saw they didn’t get our orders right. Horrible quality and service.
Atmosphere: 1
Food: 2
Service: 1
Horrible food. Stale, old, tastes rancid. The frosty was equally as bad as the chicken. Biggest waste of $ on fast food. Such a shame as Wendy’s used to be really good fast food for a good price.
I ordered a double baconator and they mixed up my order. I drive all the way back across town expecting them to just make the correct order for me. The lady went straight to arguing with me and swore up and down that she was the one to take my order and she wasn't going to refund me. I had to be very insistent before she refunded me. Not the service I expected.
Atmosphere: 1
Food: 1
Service: 1
The drive-through worker was absolutely rude and completely hated their job. The rudest experience I've ever had!! Do better, guys..
Atmosphere: 1
Food: 3
Service: 1
If you actually go to the store the drive thru is fine-slow but fine. But every time I have tried to order through DoorDash they either don’t have half the items or say they do not have the order at all. After 2 times I won’t be back.
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