The WORST Dunkin in Tennessee! They never get orders right. They take forever. I order snacking bacon about 4 times a week not one time do they put the brown sugar on it like it’s supposed to come. And I ask every time please crisp and sugar the bacon… nope not done. And the coffee is never consistent one day it’s funeral coffee and the next time it’s just milk in a glass. Who ever is the manager should be fired!! And all the workers replaced. Not one person there can do there job
Atmosphere: 1
Food: 1
Service: 1
James Wade
The manager at this location should be replaced. I went in and there were 9 people behind the counter with computer issues. I was just waiting for hash browns. After about 10 minutes a little grumpy manager waffles out of the back. I see her out together my order and ask her for it since she put it behind the counter. She cops a major attitude and snaps at me. No customer service. I walked out. She is miserable and has no motivation skills. Her entire staff is just standing around while there's a line of 8 people and she gets mad at the customer. Absolutely unacceptable. If it was my store she would be fired on the spot. She is killing your business.
Atmosphere: 1
Food: 1
Service: 1
Justin Brady
These people literally screw up every single order. If you order a glazed chocolate donut they give you a yeast donut with chocolate glaze. I've worked at a donut shop before it is not that damn hard😡
Madacin Law
Heard the guy say he was gonna spit in my drink and the manger didn't care and told me to call corporate.
Atmosphere: 1
Food: 1
Service: 1
JHL King
These ladies are the best! My order is always done well and fast. I'm thankful for the egg bites and hash brown bites that are both gluten free. Their coffee is better than their competition just around the corner.
Atmosphere: 5
Food: 5
Service: 5
Isabella Sanchez
I get coffee every morning, and always fast! the employees are super sweet! love seeing them every morning.
Atmosphere: 5
Food: 5
Service: 5
Kristin Hudson
When you go through and order a frozen coffee with extra flavor in it and pay for that order, then get your drink and it doesn’t even have a hint of that flavor in it, it sucks to pay for that. I order the same thing EVERY DAY yet the only time I can actually get what I pay for is early in the morning around 5-6 am when certain employees are there. I wish training on making these coffees were a lot better and y’all actually had to measure stuff out because every single time I come I never know if I’m going to get what I pay for. And my reason for even being a Dunkin fan is because you get more for less than Starbucks.
Atmosphere: 2
Food: 3
Service: 2
Marina Brooks
I’ve had several bad experiences. You ask for iced coffee they make you hot coffee then argue with you and say you ordered hot coffee. That has happened a total of 5 times . Then they make you pull around to the front and wait for them to fix there mistake. Well this morning I went around waited at the drive thru 10 minutes and nobody even responded. I finally said hello. And they responded. I ordered a simple iced caramel coffee with creamer and sweetener. As usual she puts it on the screen as hot. I repeated myself 3 times telling her I wanted cold coffee. Apparently she didn’t like that she said there’s no sense in this this morning. The customers are always right is the moto( even though we know that’s not always true) Youall permanently lost a good customer with me I’m never coming back. I was a front end manager at Walmart for years and Defoe how to treat customers. I plan on calling corporate also . They need to know how this store is being ran.
Atmosphere: 1
Food: 2
Service: 1
Johnathan Michael
I Saw a roach by the screen above the counter where they give you your food.
Came through the drive thru and decided to give them a chance since the Starbucks down the road was closed. I pulled up and tried giving my order which was only a medium iced coffee. In the middle of ordering, a lady with a raspy voice says “hold on hold on!” And then nothing else. I was sitting waiting. Luckily no one was behind me and I just left. Go to McDonald’s and get your iced coffees for $1!
Stephanie Rogers
Rude employees will not be back.
Service: 1
Chloe R.
The staff, and what seems to be the manager in particular, are combative and generally miserable. I make an effort to be kind to customer service workers because I've worked in food service and I know how it can be. Despite that, they were so rude. My drink was made incorrectly and kindly asking for a fix got me a load of attitude. They gave me an unmixed matcha in the end.. 🤦♀️ It's a super unwelcoming environment and the employees do NOT care about you. Go to White Bison instead or something, this place is not it.
Atmosphere: 1
Food: 1
Service: 1
Daniel Ellis
Rude employees
Atmosphere: 1
Service: 1
Mike D
Idk the young ladies name but she has green in one part of her hair. Well they should give her a raise. She is top notch with the customer service every time I come through.
The WORST Dunkin in Tennessee! They never get orders right. They take forever. I order snacking bacon about 4 times a week not one time do they put the brown sugar on it like it’s supposed to come. And I ask every time please crisp and sugar the bacon… nope not done. And the coffee is never consistent one day it’s funeral coffee and the next time it’s just milk in a glass. Who ever is the manager should be fired!! And all the workers replaced. Not one person there can do there job
Atmosphere: 1
Food: 1
Service: 1
The manager at this location should be replaced. I went in and there were 9 people behind the counter with computer issues. I was just waiting for hash browns. After about 10 minutes a little grumpy manager waffles out of the back. I see her out together my order and ask her for it since she put it behind the counter. She cops a major attitude and snaps at me. No customer service. I walked out. She is miserable and has no motivation skills. Her entire staff is just standing around while there's a line of 8 people and she gets mad at the customer. Absolutely unacceptable. If it was my store she would be fired on the spot. She is killing your business.
Atmosphere: 1
Food: 1
Service: 1
These people literally screw up every single order. If you order a glazed chocolate donut they give you a yeast donut with chocolate glaze. I've worked at a donut shop before it is not that damn hard😡
Heard the guy say he was gonna spit in my drink and the manger didn't care and told me to call corporate.
Atmosphere: 1
Food: 1
Service: 1
These ladies are the best! My order is always done well and fast. I'm thankful for the egg bites and hash brown bites that are both gluten free. Their coffee is better than their competition just around the corner.
Atmosphere: 5
Food: 5
Service: 5
I get coffee every morning, and always fast! the employees are super sweet! love seeing them every morning.
Atmosphere: 5
Food: 5
Service: 5
When you go through and order a frozen coffee with extra flavor in it and pay for that order, then get your drink and it doesn’t even have a hint of that flavor in it, it sucks to pay for that. I order the same thing EVERY DAY yet the only time I can actually get what I pay for is early in the morning around 5-6 am when certain employees are there. I wish training on making these coffees were a lot better and y’all actually had to measure stuff out because every single time I come I never know if I’m going to get what I pay for. And my reason for even being a Dunkin fan is because you get more for less than Starbucks.
Atmosphere: 2
Food: 3
Service: 2
I’ve had several bad experiences. You ask for iced coffee they make you hot coffee then argue with you and say you ordered hot coffee. That has happened a total of 5 times . Then they make you pull around to the front and wait for them to fix there mistake. Well this morning I went around waited at the drive thru 10 minutes and nobody even responded. I finally said hello. And they responded. I ordered a simple iced caramel coffee with creamer and sweetener. As usual she puts it on the screen as hot. I repeated myself 3 times telling her I wanted cold coffee. Apparently she didn’t like that she said there’s no sense in this this morning. The customers are always right is the moto( even though we know that’s not always true) Youall permanently lost a good customer with me I’m never coming back. I was a front end manager at Walmart for years and Defoe how to treat customers. I plan on calling corporate also . They need to know how this store is being ran.
Atmosphere: 1
Food: 2
Service: 1
I Saw a roach by the screen above the counter where they give you your food.
Atmosphere: 1
Food: 1
Service: 1
Always great service and wonderful food!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came through the drive thru and decided to give them a chance since the Starbucks down the road was closed. I pulled up and tried giving my order which was only a medium iced coffee. In the middle of ordering, a lady with a raspy voice says “hold on hold on!” And then nothing else. I was sitting waiting. Luckily no one was behind me and I just left. Go to McDonald’s and get your iced coffees for $1!
Rude employees will not be back.
Service: 1
The staff, and what seems to be the manager in particular, are combative and generally miserable. I make an effort to be kind to customer service workers because I've worked in food service and I know how it can be. Despite that, they were so rude. My drink was made incorrectly and kindly asking for a fix got me a load of attitude. They gave me an unmixed matcha in the end.. 🤦♀️ It's a super unwelcoming environment and the employees do NOT care about you. Go to White Bison instead or something, this place is not it.
Atmosphere: 1
Food: 1
Service: 1
Rude employees
Atmosphere: 1
Service: 1
Idk the young ladies name but she has green in one part of her hair. Well they should give her a raise. She is top notch with the customer service every time I come through.
Atmosphere: 5
Food: 4
Service: 5
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