They close at 10:00p. M at 8:00 they had no food at all this has happened 2 times in a month the drive thru they say don't work it takes 20 to 30 minutes for 1 sandwiche there's never fresh cookies I can't eat onions they gave me wrong order that had onions then laughed about it .. it's terrible. They won't be open much longer at the rate they are going.. whoever owns this store needs to get it in order or they will go under very soon
Atmosphere: 1
Food: 1
Service: 1
Jordan P.
It's a complete gamble whether or not you will be helped to place an order. Pretend the drive-thru doesn't exist because they will never answer it. It seems like they are also not properly trained because when you ask for one of their signature sandwiches they essentially ask you for each ingredient even if you state that you want exactly how the sandwich is advertised.
Atmosphere: 1
Food: 3
Service: 1
Rosa Kate Lambert
They are always out of turkey and food is badKid-friendliness: They are nice to kids
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Doritos Nacho Cheese
David Ashley
The manager is amazing.
Atmosphere: 5
Food: 5
Service: 5
Clint Walker
Only two people on staff and it took 25 minutes for one sandwich. A tuna sandwich which should have only taken five. Next time I go to Jack's
Atmosphere: 1
Food: 3
Service: 1
Todd Brown
Just lil slow
Kenneth Perry
Portions on sandwich were small. Waited at drive-thru as walk ins got their orders done. Watched one worker walk around and talk while my order not
Atmosphere: 2
Food: 3
Service: 3
Cainan Copeland
The food is great… if they have what you want. They are always out of something. Even if they do have what you want you better make sure you go in. Literally every time I go through the drive through or call in an order my order is wrong. They even give you the paper the write what you want and they don’t even care to write when you want more of and item or less of an item. On 07/29/2023 I went in for the second time this week and for the second time this week they were out of bread. I opted to wait this time because I was really craving Subway. I was told it would be 20 minutes. 40 minutes and 3 togo orders later that came in after my arrival (I heard them take the order) they finally turned their attention to the customers actually in their lobby. One guy never talks, never smiles. He doesn’t even ask what you want - he just stares at you until you tell him. The red headed guy is rude and likes to push through the line of customers without saying excuse me or acknowledging anybody is even there. The district manager(or whatever official title she has) is rude as well and tries to pressure you to move through the line as quickly and rudely as possible. She does not want to hear how you want your sandwich made - she only wants to do only the premade sandwhich. She literally TOLD me to go take a seat and she’ll let me know when they are done. The owner, I believe his name is Chris, is just as arrogant and rude. He decided to argue with me over a side condiment that I asked for and didn’t receive. He thought that he was right and that was it. However, I order the exact same thing around 3-4 times a week in this store. I know I asked for it. I’ll be taking my business elsewhere or drive to a different city if I want Subway from now on. This store used to be great and has continually gone downhill. EDIT: they like to close early as well and then throw their hands up whenever you say something.
Food: 4
Service: 1
Carol Adkisson
Can't exactly give 5 stars for the atmosphere due to going to the drive-thru. However, it is very professional and polite. We will definitely go back next time we want Subway, and we are in Trenton.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
Toya Toy
We ordered 2 footlongs for dinner on 7/28. Our order was scheduled to be ready by 7:20pm. We got there at 7:40 and the male worker informed us that our sandwiches were being finished up.After we got home, washed our hands, and sat down to eat, I realized my sandwich wasn’t right. I called the restaurant and spoke with shift leader Haley. She advised that it was Subway’s policy to replace an out of stock item with another item, which is fine. However, It would have been nice to know that my item was OOS or that they were going to give me something else beforehand, instead of giving me something else and hoping I wouldn’t notice. Now I’m out of my money.
I did an online order. I tried to go through the drive through but there was a sign on the the menu that said speaker was broken please pull forward to the window. I ended up going in to get my order. The food was okay.
Atmosphere: 2
Food: 3
Service: 2
Colette Cornforth
Never know when they are open or
Atmosphere: 2
Food: 5
Service: 2
Eric Talley
That one guy never smiles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Lay
M Webb
Can't make your order correctly. I had a meatball sub with American cheese. Picked up at window. Got the sandwich home no cheese and sloppy done. Was told to put the sandwich in the refrigerator and bring it back tomorrow for my money. What a waste of gas and time! Slow service and sloppy done.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies
Heather Heatherly
An all around bad experience. I didn’t order anything because the service was awful. They were rude when I walked in the door to the point of me leaving.
They close at 10:00p. M at 8:00 they had no food at all this has happened 2 times in a month the drive thru they say don't work it takes 20 to 30 minutes for 1 sandwiche there's never fresh cookies I can't eat onions they gave me wrong order that had onions then laughed about it .. it's terrible. They won't be open much longer at the rate they are going.. whoever owns this store needs to get it in order or they will go under very soon
Atmosphere: 1
Food: 1
Service: 1
It's a complete gamble whether or not you will be helped to place an order. Pretend the drive-thru doesn't exist because they will never answer it. It seems like they are also not properly trained because when you ask for one of their signature sandwiches they essentially ask you for each ingredient even if you state that you want exactly how the sandwich is advertised.
Atmosphere: 1
Food: 3
Service: 1
They are always out of turkey and food is badKid-friendliness: They are nice to kids
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Doritos Nacho Cheese
The manager is amazing.
Atmosphere: 5
Food: 5
Service: 5
Only two people on staff and it took 25 minutes for one sandwich. A tuna sandwich which should have only taken five. Next time I go to Jack's
Atmosphere: 1
Food: 3
Service: 1
Just lil slow
Portions on sandwich were small. Waited at drive-thru as walk ins got their orders done. Watched one worker walk around and talk while my order not
Atmosphere: 2
Food: 3
Service: 3
The food is great… if they have what you want. They are always out of something. Even if they do have what you want you better make sure you go in. Literally every time I go through the drive through or call in an order my order is wrong. They even give you the paper the write what you want and they don’t even care to write when you want more of and item or less of an item. On 07/29/2023 I went in for the second time this week and for the second time this week they were out of bread. I opted to wait this time because I was really craving Subway. I was told it would be 20 minutes. 40 minutes and 3 togo orders later that came in after my arrival (I heard them take the order) they finally turned their attention to the customers actually in their lobby. One guy never talks, never smiles. He doesn’t even ask what you want - he just stares at you until you tell him. The red headed guy is rude and likes to push through the line of customers without saying excuse me or acknowledging anybody is even there. The district manager(or whatever official title she has) is rude as well and tries to pressure you to move through the line as quickly and rudely as possible. She does not want to hear how you want your sandwich made - she only wants to do only the premade sandwhich. She literally TOLD me to go take a seat and she’ll let me know when they are done. The owner, I believe his name is Chris, is just as arrogant and rude. He decided to argue with me over a side condiment that I asked for and didn’t receive. He thought that he was right and that was it. However, I order the exact same thing around 3-4 times a week in this store. I know I asked for it. I’ll be taking my business elsewhere or drive to a different city if I want Subway from now on. This store used to be great and has continually gone downhill. EDIT: they like to close early as well and then throw their hands up whenever you say something.
Food: 4
Service: 1
Can't exactly give 5 stars for the atmosphere due to going to the drive-thru. However, it is very professional and polite. We will definitely go back next time we want Subway, and we are in Trenton.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano
We ordered 2 footlongs for dinner on 7/28. Our order was scheduled to be ready by 7:20pm. We got there at 7:40 and the male worker informed us that our sandwiches were being finished up.After we got home, washed our hands, and sat down to eat, I realized my sandwich wasn’t right. I called the restaurant and spoke with shift leader Haley. She advised that it was Subway’s policy to replace an out of stock item with another item, which is fine. However, It would have been nice to know that my item was OOS or that they were going to give me something else beforehand, instead of giving me something else and hoping I wouldn’t notice. Now I’m out of my money.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I did an online order. I tried to go through the drive through but there was a sign on the the menu that said speaker was broken please pull forward to the window. I ended up going in to get my order. The food was okay.
Atmosphere: 2
Food: 3
Service: 2
Never know when they are open or
Atmosphere: 2
Food: 5
Service: 2
That one guy never smiles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Lay
Can't make your order correctly. I had a meatball sub with American cheese. Picked up at window. Got the sandwich home no cheese and sloppy done. Was told to put the sandwich in the refrigerator and bring it back tomorrow for my money. What a waste of gas and time! Slow service and sloppy done.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies
An all around bad experience. I didn’t order anything because the service was awful. They were rude when I walked in the door to the point of me leaving.