Usually always very happy with my Fazoli’s experience. However tonight, December 2nd 2024 @ 8:30. I sent my boyfriend to pick up a mobile order. To which he was met with a rude young man who argued with him about having to see the phone we used to order. Even though we have used the app before and have NEVER been asked to do this. Then the boy in the window made a comment about someone else coming to pick up our order. Before inevitably handing over the incomplete order. My boyfriend returned home where we discovered there were things missing. We had to drive back out together in the snow to go back and speak to the manager. Who was very helpful and apologetic, over all this review is about the rude kid in the window who needs to be taught about customer service.
Atmosphere: 1
Food: 4
Service: 1
Mark Anderson
What great service and awesome employees. Especially the ones that like to talk and chat with us to have a very nice conversation. Thank you so much for the great experience.
Parking: Thank you.
Atmosphere: 5
Food: 5
Service: 5
Ferrell Rodden
We like Fazoli's and have enjoyed the upgrade for the last 10? Years. However, today my Alfredo sauce on my Chicken Fettuccine Alfredo dish for $12 was greatly lacking in flavor. I even doctored my dish with much parmesan, salt and pepper and it was still "no taste." I believe it was the parmesan cheese that was not strong enough. (I sprlinkled some from the shaker in my palm and licked it....bland) If it's the same as in the sauce, that let's me know the cheese needs to be improved for flavor. Other tha that, everything was nice here at your Tullahoma, TN location.
Atmosphere: 4
Food: 3
Service: 4
Stephen Sember
A good bargain for the money. Food is good, bread Stix are plentiful and service is quick and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna, New York Style Cheesecake
keith lowry
Polite People and Great Food and Service.
Atmosphere: 5
Food: 5
Service: 5
Robert Pulliam
We enjoy eating at Fazolis .It's one of our favorite places to eat. We had the chicken salad for the first time ;very good ! Go,give FRAZOLI'S a try!
Great food fast service and very kind customer service. I would recommend this restaurant to anyone who like lasagna, spaghetti and especially chicken Alfredo.
The food was very good for the most part, however the tomatoes in my salad tasted rotten& they didn’t give me my olives but that is okay!! The breadsticks were incredible & Ms. Panya is such a sweet lady, with positive energy & made our experience absolutely incredible. That lady deserves a raise
Atmosphere: 5
Food: 4
Service: 5
lana
Loved the food and the service. Thank you Panya!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fettuccine Alfredo, Slice of Pizza, Fettuccine
Denise
It was a drive thru, but the food is always great
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheesecake, Slice of Pizza, Fettuccine, Meatball, Fried Mozzarella Bites, New York Style with Strawberries, Baked Spaghetti, Pepperoni Pizza Breadsticks, Lunch Special
Red Snow
Keep it original now days all restaurants are building new buildings renovation and they pass the bill to the customer to me it's the memories of the franchise not the food keep it the same so our kids can share what our parents did
Always great service, great fresh food!
Atmosphere: 5
Food: 5
Service: 5
Unlimited bread sticks are back.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Fettuccine Alfredo
Usually always very happy with my Fazoli’s experience. However tonight, December 2nd 2024 @ 8:30. I sent my boyfriend to pick up a mobile order. To which he was met with a rude young man who argued with him about having to see the phone we used to order. Even though we have used the app before and have NEVER been asked to do this. Then the boy in the window made a comment about someone else coming to pick up our order. Before inevitably handing over the incomplete order. My boyfriend returned home where we discovered there were things missing. We had to drive back out together in the snow to go back and speak to the manager. Who was very helpful and apologetic, over all this review is about the rude kid in the window who needs to be taught about customer service.
Atmosphere: 1
Food: 4
Service: 1
What great service and awesome employees. Especially the ones that like to talk and chat with us to have a very nice conversation. Thank you so much for the great experience.
Parking: Thank you.
Atmosphere: 5
Food: 5
Service: 5
We like Fazoli's and have enjoyed the upgrade for the last 10? Years. However, today my Alfredo sauce on my Chicken Fettuccine Alfredo dish for $12 was greatly lacking in flavor. I even doctored my dish with much parmesan, salt and pepper and it was still "no taste." I believe it was the parmesan cheese that was not strong enough. (I sprlinkled some from the shaker in my palm and licked it....bland) If it's the same as in the sauce, that let's me know the cheese needs to be improved for flavor. Other tha that, everything was nice here at your Tullahoma, TN location.
Atmosphere: 4
Food: 3
Service: 4
A good bargain for the money. Food is good, bread Stix are plentiful and service is quick and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lasagna, New York Style Cheesecake
Polite People and Great Food and Service.
Atmosphere: 5
Food: 5
Service: 5
We enjoy eating at Fazolis .It's one of our favorite places to eat. We had the chicken salad for the first time ;very good ! Go,give FRAZOLI'S a try!
Atmosphere: 5
Food: 4
Service: 4
The food is always good and the staff is amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fettuccine, Lasagna, Baked Spaghetti, 2 Breadsticks
Great food fast service and very kind customer service.
I would recommend this
restaurant to anyone who like lasagna, spaghetti and especially chicken Alfredo.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fettuccine Alfredo, Lasagna, Baked Spaghetti, 2 Breadsticks, Spaghetti with Marinara
Restaurantji Recommends
Underrated place. Decent, affordable food
Atmosphere: 4
Food: 5
Service: 4
The food was very good for the most part, however the tomatoes in my salad tasted rotten& they didn’t give me my olives but that is okay!! The breadsticks were incredible & Ms. Panya is such a sweet lady, with positive energy & made our experience absolutely incredible. That lady deserves a raise
Atmosphere: 5
Food: 4
Service: 5
Loved the food and the service. Thank you Panya!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fettuccine Alfredo, Slice of Pizza, Fettuccine
It was a drive thru, but the food is always great
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheesecake, Slice of Pizza, Fettuccine, Meatball, Fried Mozzarella Bites, New York Style with Strawberries, Baked Spaghetti, Pepperoni Pizza Breadsticks, Lunch Special
Keep it original now days all restaurants are building new buildings renovation and they pass the bill to the customer to me it's the memories of the franchise not the food keep it the same so our kids can share what our parents did
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Baked Spaghetti
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