Paul's Pizza Palace
4451 US-70, White Bluff
(615) 797-4040
Recent Reviews
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Best pizza I’ve ever eaten! Grew up in White Bluff and loved when my family said we was having pizza from Paul’s. Pizza. Plus the video store was right beside it so 2 for 1. That was late 90’s maybe 2000. It’s been awhile. Can’t wait to get some when I come visit!
Yes I’m done with Paul’s pizza, After 15 yrs. Of ordering pizzas there I run into the consistency problem, I call them up to inquire about the issue. I asked for the manager, put on hold and what sounds like the same person comes back and says what’s the problem, I asked if she was the manager and she says yes, I asked her name and she says Chloe, as I try to explain the problem I hear laughter in the background, continuing to speak to her she also laughed, So I’m done dealing with Paul’s Pizza and their 16 year old managers that think customer service is a joke. There is another Pizza place just as close as Paul’s. Ultimately it falls back on the owner by hiring only teenagers to run his business.
Our food was not cooked all the way thru. It was raw dough underneath the toppings. Not sure if we will try again. Never had this happen before
Atmosphere: 3
Food: 2
Service: 3
Italian heated sub..ooh my
Large thin crust pizza ooh my
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Called in my order, picked it up, got home and my pizza was missing black olives. Not a big deal right? I called them back to get refunded because I paid extra for that topping. Girl answers the phone asks my name and what I ordered and says we can credit you or remake it. I said "I don't want to come back just credit me". She places me on hold while she talks to the manager. She can't find my order (just left 15 minutes prior). I repeat what I ordered and the price, she rudely corrects me on the cost, tells me they can only remake it and I have to come back. I ask for the manager because she already told me what she could do and refuses now and then she says well I am the manager. I asked for her name, she says "I'm not giving you my name". Needles to say, the customer service from this girl specifically was terrible. Was it only a couple bucks maybe... yah but this review is for the owner to see how their employees are treating their customers, I will no longer be getting my pizzas from anymore.
Food: 4
Service: 1
Amazing pizza! My families’ go to place for pizza night!
Food: 5
Service: 5
Fantastic Pizza!! Great service
Parking: Plenty of off street parking
Wheelchair accessibility: Believe there is a ramp. I went through drive thru
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Chicken Bacon Ranch Pizza
Called in my order, picked it up, got home and my pizza was missing black olives. Not a big deal right? I called them back to get refunded because I paid extra for that topping. Girl answers the phone asks my name and what I ordered and says we can credit you or remake it. I said "I don't want to come back just credit me". She places me on hold while she talks to the manager. She can't find my order (just left 15 minutes prior). I repeat what I ordered and the price, she rudely corrects me on the cost, tells me they can only remake it and I have to come back. I ask for the manager because she already told me what she could do and refuses now and then she says well I am the manager. I asked for her name, she says "I'm not giving you my name". Needles to say, the customer service from this girl specifically was terrible. Was it only a couple bucks maybe... yah but this review is for the owner to see how their employees are treating their customers, I will no longer be getting my pizzas from anymore.
Food: 4
Service: 1
In town for a conference. Pizza was excellent and ready when they told me it would be.
Food: 5
Service: 5
Food is always yummy.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I enjoy their pizza. It's right up there with the big chain pizza places. The only real negatives are the accuracy/consistency of the orders and their thin crust doesn't come in every size as the hand tossed. Not really a big deal but worth mentioning, IMHO...
All in all, I most definitely recommend them if you're ever in the area... (after 4pm)
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pizza, Meat Pleaser Pizza
These guys have the best pizza in the area. It's not a trendy place where they flip the dough in the air or charge very high prices but their pizza is always top notch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Love the pizza and the service. Although, their pizza is best when fresh and piping hot!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Meat Pleaser Pizza
I really, really have gave this place SEVERAL chances to make a pizza that's better than a frozen one on sale, but to no avail for at least 20 years! Every time I think it's going to be a good pie, but NOPE! Same cardboard doe, tasteless pizza sauce and CANNED or FROZEN toppings EVERY SINGLE TIME!! I'm no longer interested in feeding a TWENTY FOUR DOLLAR 15 INCH so called pie to my dogs! I'm sorry cause I like to keep my money local but the pies are just as bad when I got my first one two decades ago!!Never again.....Sorry but not sorry.
Atmosphere: 1
Food: 1
Service: 3
Great pizza , good prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
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