Just when to the store, two girls were working. I stood there in front of the cash register, for 7 to 10 minutes before the.staff even noticed me or said anything to me. Just really poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Ace C
Food is most of the time always great. Coffee is a 50/50 percent chance of being good. And it's safer to get something on the menu than it is to order your own latte. Most of the time if it isn't good I don't go back in to get it remade but I did this time. I was nice, I hate having to go back and say I didn't like something but I wasn't going to drink it... The employee made me pay for another coffee when switching it to get a different coffee. Wasn't too happy about wasting my money on a coffee I didn't drink and gave back to them to throw away and having to pay a second time to get a replacement coffee. Other than that the second drink that was made was good. Just feel like they didn't take me seriously or care and took advantage of me by making me pay for a replacement drink.
Atmosphere: 2
Food: 4
Service: 2
james armstrong
When you have a employee with purple hair that the customer will see first once they come into the building. That employee with purple hair should be the employee that smiles the most. And is very energetic and upbeat when she welcomes consumers into the store. I went into the store and the weird haired cashier obviously was having a bad day did
Food: 3
Service: 1
Kushal Shah
Good experience
Food: 5
Service: 5
Buddy Ferrell
I walked in made eye contact with employees six different times was still not spoken to. Was picking up a door dash and was planning on buying a coffee for myself. When my existence was finally acknowledged by a young robust mean teen. I was trying to explain that I had a doordash to pick up and that I wanted to order a coffee for myself, I could barely get out that I had a doordash before he rudely interrupted me pointed to the table and said it'll be there when it's done. Then promptly turned his back towards me and walked away. So since I wasn't allowed to order I just stood and waited for the doordash and then was mean mugged by two women standing with the coffees. I had to end up pausing doordash after I delivered the order just to go back and order me some coffee. The only person there that was nice had personality and seem to actually want to work was the lady who was working the window when I went back. Whoever is in charge definitely needs to work with their team on hospitality because it is completely lacking from 99% of your workforce.
Atmosphere: 1
Service: 1
Salena Davidson
While they are fast in getting food to you, my order is consistently wrong. I order through the app going through the drive through and 9 times out of 10 my order is wrong. I will say that it’s off my just enough to be annoying. Add ons are usually missing and the sandwich will usually have the wrong meat. Once the dairy in the coffee was spoiled, but that only happened once. These things can easily be fixed. It’s just a build up of many things being off that lead to annoyances that I have to wonder if I really want to go to Dunkin knowing the order is going to most likely be wrong. I hope things improve.
Atmosphere: 4
Food: 3
Service: 5
hannah taylor
my boyfriend and I went on Sunday around 130. we ordered four coffees, an avocado toast, and a bagel with cream cheese. At the speaker, the woman who took our order was very rude and acted like us ordering was an inconvenience to her. then, once we pulled up to the window, there was minimum conversation and eye contact along with aggressively passing the food out the window. we usually always come to Dunkin on the weekend and today they were not busy when we went. we order the same thing as always, with an addition of two coffees this time. Bad days are not an excuse to have bad attitudes. You work in a field of customer service so you need to act like it.
Food: 3
Service: 2
Lisa Shelton
Got through the drive through quickly but some of the food was very old. We had breakfast items and donuts. The donuts were good but the croissants were burnt and the tater tots seemed like they were maybe a day old and dried out. The service was fast and the workers were nice.
Food: 2
Service: 4
Valery Jeffries
Hate DD! How do you run out of donuts by 8am? Better off going to Walmart for donuts
Dee Marshall
I go thru the drive thru 6 days a week. The service is always fast. They remember me and know my order. It is always filled quickly and accurately.
The person who took our order was rude and had an attitude the whole time and got upset when we were asking simple questions. Then when we got our boxes of donuts the boxes were filthy and extremely sticky. We kindly asked for napkins and had the window shut in our face. So we went inside to get napkins then I asked to speak to the manager to get a teenager eating roll her eyes at me and go. Well sorry but she's not here and won't be until 3am sorry about your luck. Just all around rude and disrespectful we won't be back.
Atmosphere: 1
Food: 3
Service: 1
Aaron McRae
Small area but order was ready for pickup when I got there.
Atmosphere: 3
Food: 3
Service: 5
Beth
I never get what I order. If you have a food allergy or a dietary restriction, BEWARE.
Atmosphere: 1
Food: 1
Service: 1
gary lenamond
Always great food and coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Joe Reineck
Theresa and everyone else working here takes Service to a whole new level! Highly recommend going here every morning!
Just when to the store, two girls were working. I stood there in front of the cash register, for 7 to 10 minutes before the.staff even noticed me or said anything to me. Just really poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Food is most of the time always great. Coffee is a 50/50 percent chance of being good. And it's safer to get something on the menu than it is to order your own latte. Most of the time if it isn't good I don't go back in to get it remade but I did this time. I was nice, I hate having to go back and say I didn't like something but I wasn't going to drink it... The employee made me pay for another coffee when switching it to get a different coffee. Wasn't too happy about wasting my money on a coffee I didn't drink and gave back to them to throw away and having to pay a second time to get a replacement coffee. Other than that the second drink that was made was good. Just feel like they didn't take me seriously or care and took advantage of me by making me pay for a replacement drink.
Atmosphere: 2
Food: 4
Service: 2
When you have a employee with purple hair that the customer will see first once they come into the building. That employee with purple hair should be the employee that smiles the most. And is very energetic and upbeat when she welcomes consumers into the store. I went into the store and the weird haired cashier obviously was having a bad day did
Food: 3
Service: 1
Good experience
Food: 5
Service: 5
I walked in made eye contact with employees six different times was still not spoken to. Was picking up a door dash and was planning on buying a coffee for myself. When my existence was finally acknowledged by a young robust mean teen. I was trying to explain that I had a doordash to pick up and that I wanted to order a coffee for myself, I could barely get out that I had a doordash before he rudely interrupted me pointed to the table and said it'll be there when it's done. Then promptly turned his back towards me and walked away. So since I wasn't allowed to order I just stood and waited for the doordash and then was mean mugged by two women standing with the coffees. I had to end up pausing doordash after I delivered the order just to go back and order me some coffee. The only person there that was nice had personality and seem to actually want to work was the lady who was working the window when I went back. Whoever is in charge definitely needs to work with their team on hospitality because it is completely lacking from 99% of your workforce.
Atmosphere: 1
Service: 1
While they are fast in getting food to you, my order is consistently wrong. I order through the app going through the drive through and 9 times out of 10 my order is wrong. I will say that it’s off my just enough to be annoying. Add ons are usually missing and the sandwich will usually have the wrong meat. Once the dairy in the coffee was spoiled, but that only happened once. These things can easily be fixed. It’s just a build up of many things being off that lead to annoyances that I have to wonder if I really want to go to Dunkin knowing the order is going to most likely be wrong. I hope things improve.
Atmosphere: 4
Food: 3
Service: 5
my boyfriend and I went on Sunday around 130. we ordered four coffees, an avocado toast, and a bagel with cream cheese. At the speaker, the woman who took our order was very rude and acted like us ordering was an inconvenience to her. then, once we pulled up to the window, there was minimum conversation and eye contact along with aggressively passing the food out the window. we usually always come to Dunkin on the weekend and today they were not busy when we went. we order the same thing as always, with an addition of two coffees this time. Bad days are not an excuse to have bad attitudes. You work in a field of customer service so you need to act like it.
Food: 3
Service: 2
Got through the drive through quickly but some of the food was very old. We had breakfast items and donuts. The donuts were good but the croissants were burnt and the tater tots seemed like they were maybe a day old and dried out. The service was fast and the workers were nice.
Food: 2
Service: 4
Hate DD! How do you run out of donuts by 8am? Better off going to Walmart for donuts
I go thru the drive thru 6 days a week. The service is always fast. They remember me and know my order. It is always filled quickly and accurately.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The person who took our order was rude and had an attitude the whole time and got upset when we were asking simple questions. Then when we got our boxes of donuts the boxes were filthy and extremely sticky. We kindly asked for napkins and had the window shut in our face. So we went inside to get napkins then I asked to speak to the manager to get a teenager eating roll her eyes at me and go. Well sorry but she's not here and won't be until 3am sorry about your luck. Just all around rude and disrespectful we won't be back.
Atmosphere: 1
Food: 3
Service: 1
Small area but order was ready for pickup when I got there.
Atmosphere: 3
Food: 3
Service: 5
I never get what I order. If you have a food allergy or a dietary restriction, BEWARE.
Atmosphere: 1
Food: 1
Service: 1
Always great food and coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Theresa and everyone else working here takes Service to a whole new level! Highly recommend going here every morning!
Service: 5
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