Man.. as an entrepreneur myself I hate to leave the feedback but I tried to get it resolved and not an acceptable response and customer service. Burnt pizza, uncooked Cinnabons, forgot to give me wings. Happy to remove if the owner contacts me.
Atmosphere: 1
Food: 1
Service: 1
Crystal Sigmund
Placed an order at 9:45pm. At 10:50pm my husband called to check on order and the automated system said it was cancelled, yet he was charged. So I called from my phone and spoke to a Hispanic man that stated it was cancelled and the order would arrive at 11:14pm. We waited until 11:30 pm and SHOCKER, no pizza, nothing. Completely pathetic. We have never had a good experience with Pizza Hut in White House but decided to try it again. (It’s been awhile) at this point this place needs to be shut down. Clearly this location is being ran by teenagers or completely incompetent individuals that have no business managing a business of any form. Save your money and time before ordering from Pizza Hut in White House TN. You’re welcome in advance!
Atmosphere: 1
Food: 1
Service: 1
Jessica Frey
Never in my life have I experienced customer service like I did tonight… I ordered 2 large pizzas with 1 topping each, 16 boneless wings, breadsticks and a 2 liter. The tracker said my food was done at 7pm which is exactly when I arrived. Did t get to the window until 7:20. The kid told me it wasn’t ready just yet and to give them a few minutes. I sat there. And sat there. And as I’m sitting there, I can see about 7-8 of their “staff” who all looked 12 standing in a group playing on their phones, giggling and goofing off while I am not going on over an hour of waiting. Finally I hear someone yell about me sitting there for over an hour. He opened the window and asked my name. Told him again. The guy who yelled about me being there for so long brought a kid over and told him to credit my account. As he’s at the window adding the credit to my account a woman pulls up next to me and states she had been inside waiting (and had already put in her complaint) and she heard them yelling about my order and saw them put my pizza in right then! So after he credited my account, I then had to wait another 45 Minutes!!! When I was finally handed my food (which was missing my 2 liter) I asked for the manager. He went on about the shift the night before and how they ran out of dough earlier in the day and a few of the pizzas got burnt, etc. As someone who has managed a restaurant before I acknowledged to him that I understood those situations, HOWEVER, there was ZERO communication. ZERO. And I could see them in plain sight doing literally nothing. I know that some situations are out of their control, but I also know that simple communication about them being behind would’ve made this experience so different. And the manager just looked annoyed the entire time I spoke with him. Retrain your staff. Replace your management.
Atmosphere: 1
Food: 1
Service: 1
Donna Bost Odom
My delivery order was never delivered!
I started wondering after it hadn't arrived so I called. I NEVER talked to anyone. No notice, no call, no one to ask. NO FOOD for family!
Jaydan Pitts
Pizza was really good the workers were very nice everything was a 10/10
Parking: Just park
Recommended dishes: Personal Pan Pizza
Invoice PM&G
was given the wrong pizza called to complain and was hung up on
Atmosphere: 1
Food: 1
Service: 1
Lori Gleason
Not our first bad experience, but it is our last. We will no longer order from the White House location. Our order wasn't correct, not the first time, and an item wasn't received. When I called to request the PAID FOR item, her first response was "should I just refund you or would you like to pick it up?" SERIOUSLY?!! It was a DELIVERY ORDER for a reason!! Then she proceeded to DROP my call, forcing me to call back. I ultimately received the item about 30 to 45 mins later. As stated above, they've run out of opportunities to make their customer service better.
Food: 3
Service: 1
Deana Polasek
Pizza was burnt ordered and paid extra for fries and they told me I didn’t show them the receipt still disnt care! They are rude and I will never be back!
Atmosphere: 1
Food: 1
Service: 1
Ruby
This is my 2nd and absolute last time visiting this location. The workers are beyond rude and don’t acknowledge your presence and lack basic professionalism. Retrain your employees. I’m sure they’re probably just high schoolers, but that’s no excuse for their rude behavior. They also need to be retrained on hygiene procedures. Never going back👎🏾
CH X (ThatsNoMo0n)
Placed an order online, when my husband brought it home, none of the sauces that came with it were in the bag. That I paid for. I assumed since I was placing the order online and it was printed, there would be no mistake but apparently I was wrong.
Edit: 12/21/24: app doesn't work anymore, had to call store, woman who answered seemed to have an attitude. I asked for thin crust but got hand tossed. It could have been me that made the mistake in my frustration, that's why they needed a working mobile app.
The stuff crust i had was amazing. Perfect topping placing. Sauce was on point. The peoples costumer service was on point. They were so sweet. Overall great job. The manager that delt with me was a cutie pie ?.
Atmosphere: 5
Food: 5
Service: 5
Kim O'Conner
Very disrespectful phone people that needs to be improved
Atmosphere: 4
Food: 5
Service: 1
Tom
Really good pizza, generous toppings cooked perfectly. Service was reasonably quick and friendly
Jules Azi
Order got messed up big time. Nick was the only one there who rectified the entire order from start to finish—and did so happily. Our boxes looked the way they should have once he got done with them. :)
Atmosphere: 5
Food: 5
Service: 5
Tonya Lopez
This store is pathetic don't call you to tell you they cancelled your order or why it was cancelled. They just let you set there and wait. Until it's to late and your already pi$$ed off. Bad store management you need new managers your looking terrible. That's ok another restaurant got my business and money. Wasn't your restaurant.
Man.. as an entrepreneur myself I hate to leave the feedback but I tried to get it resolved and not an acceptable response and customer service. Burnt pizza, uncooked Cinnabons, forgot to give me wings. Happy to remove if the owner contacts me.
Atmosphere: 1
Food: 1
Service: 1
Placed an order at 9:45pm. At 10:50pm my husband called to check on order and the automated system said it was cancelled, yet he was charged. So I called from my phone and spoke to a Hispanic man that stated it was cancelled and the order would arrive at 11:14pm. We waited until 11:30 pm and SHOCKER, no pizza, nothing. Completely pathetic. We have never had a good experience with Pizza Hut in White House but decided to try it again. (It’s been awhile) at this point this place needs to be shut down. Clearly this location is being ran by teenagers or completely incompetent individuals that have no business managing a business of any form. Save your money and time before ordering from Pizza Hut in White House TN. You’re welcome in advance!
Atmosphere: 1
Food: 1
Service: 1
Never in my life have I experienced customer service like I did tonight…
I ordered 2 large pizzas with 1 topping each, 16 boneless wings, breadsticks and a 2 liter.
The tracker said my food was done at 7pm which is exactly when I arrived. Did t get to the window until 7:20. The kid told me it wasn’t ready just yet and to give them a few minutes.
I sat there. And sat there. And as I’m sitting there, I can see about 7-8 of their “staff” who all looked 12 standing in a group playing on their phones, giggling and goofing off while I am not going on over an hour of waiting. Finally I hear someone yell about me sitting there for over an hour.
He opened the window and asked my name. Told him again.
The guy who yelled about me being there for so long brought a kid over and told him to credit my account. As he’s at the window adding the credit to my account a woman pulls up next to me and states she had been inside waiting (and had already put in her complaint) and she heard them yelling about my order and saw them put my pizza in right then!
So after he credited my account, I then had to wait another 45 Minutes!!!
When I was finally handed my food (which was missing my 2 liter) I asked for the manager. He went on about the shift the night before and how they ran out of dough earlier in the day and a few of the pizzas got burnt, etc.
As someone who has managed a restaurant before I acknowledged to him that I understood those situations, HOWEVER, there was ZERO communication. ZERO. And I could see them in plain sight doing literally nothing.
I know that some situations are out of their control, but I also know that simple communication about them being behind would’ve made this experience so different.
And the manager just looked annoyed the entire time I spoke with him.
Retrain your staff. Replace your management.
Atmosphere: 1
Food: 1
Service: 1
My delivery order was never delivered! I started wondering after it hadn't arrived so I called. I NEVER talked to anyone. No notice, no call, no one to ask. NO FOOD for family!
Pizza was really good the workers were very nice everything was a 10/10
Parking: Just park
Recommended dishes: Personal Pan Pizza
was given the wrong pizza called to complain and was hung up on
Atmosphere: 1
Food: 1
Service: 1
Not our first bad experience, but it is our last. We will no longer order from the White House location. Our order wasn't correct, not the first time, and an item wasn't received. When I called to request the PAID FOR item, her first response was "should I just refund you or would you like to pick it up?" SERIOUSLY?!! It was a DELIVERY ORDER for a reason!! Then she proceeded to DROP my call, forcing me to call back. I ultimately received the item about 30 to 45 mins later. As stated above, they've run out of opportunities to make their customer service better.
Food: 3
Service: 1
Pizza was burnt ordered and paid extra for fries and they told me I didn’t show them the receipt still disnt care! They are rude and I will never be back!
Atmosphere: 1
Food: 1
Service: 1
This is my 2nd and absolute last time visiting this location. The workers are beyond rude and don’t acknowledge your presence and lack basic professionalism. Retrain your employees. I’m sure they’re probably just high schoolers, but that’s no excuse for their rude behavior. They also need to be retrained on hygiene procedures. Never going back👎🏾
Placed an order online, when my husband brought it home, none of the sauces that came with it were in the bag. That I paid for. I assumed since I was placing the order online and it was printed, there would be no mistake but apparently I was wrong.
Edit: 12/21/24: app doesn't work anymore, had to call store, woman who answered seemed to have an attitude. I asked for thin crust but got hand tossed. It could have been me that made the mistake in my frustration, that's why they needed a working mobile app.
Food: 1
Service: 1
Restaurantji Recommends
The stuff crust i had was amazing. Perfect topping placing. Sauce was on point. The peoples costumer service was on point. They were so sweet. Overall great job. The manager that delt with me was a cutie pie ?.
Atmosphere: 5
Food: 5
Service: 5
Very disrespectful phone people that needs to be improved
Atmosphere: 4
Food: 5
Service: 1
Really good pizza, generous toppings cooked perfectly. Service was reasonably quick and friendly
Order got messed up big time. Nick was the only one there who rectified the entire order from start to finish—and did so happily. Our boxes looked the way they should have once he got done with them. :)
Atmosphere: 5
Food: 5
Service: 5
This store is pathetic don't call you to tell you they cancelled your order or why it was cancelled. They just let you set there and wait. Until it's to late and your already pi$$ed off. Bad store management you need new managers your looking terrible. That's ok another restaurant got my business and money. Wasn't your restaurant.
Atmosphere: 1
Food: 1
Service: 1
Loading...