Rafael's Italian Restaurant

I love this place , the food is excellent and by far the best prices in town for a good quality meal !! Please keep it that way
Rafael's @ Winchester

Atmosphere: 5

Food: 5

Service: 5

Fantastic food almo5everything you could want on the menu.

Atmosphere: 4

Food: 5

Service: 4

One of the women was rude that worked there, she needs to be in the kitchen not at the counter

Atmosphere: 5

Food: 5

Service: 2

Haven't had a bad experience yet and been coming here for a long time. They have a few other locations. You can't go wrong with the pizza it's better than the big corporate stores.

Foods good but place is disgusting and management acts like your business is a bother!

Atmosphere: 2

Food: 5

Service: 1

Food is always good! One of our favorite places in town

Atmosphere: 5

Food: 5

Service: 5

Pizza was exallent also was 2 for 1 night

Atmosphere: 4

Food: 5

Service: 4

Great place to eat!!

Atmosphere: 5

Food: 5

Service: 5

The lady at the counter was very rude, my co workers and I ordered lunch from here and my co worker went to get it and came back crying, the lady told her next time it would be easier on them if we didn’t order separately and kept saying she only had one order but in fact had all of our orders sitting behind the counter in visible sight.

Atmosphere: 1

Food: 4

Service: 1

Obviously the guy at the counter doesn’t know how to do his job. Funny thing he asked me what kind of dressing I wanted on my salad, but supposedly forgot to charge me for it. I ended up not getting a salad because my food was ready when I asked about it.
Only 4 tables with chairs the rest of the tables are booths which are extremely hard for disabled people to get in and out of. Ceiling tiles were covered in black mold.
Funny thing the tickets ask if customers who use cards want to leave a tip. Tip for what? I fixed my own drinks, carried my food to my table, cleaned my own table once finished so lord no I’m not leaving a tip. To me tips are for service not someone cooking my food & putting it on a paper plate. I paid for my food.

Atmosphere: 1

Food: 2

Service: 1

The food is good, but I called to order hot wings and they are the rudest people only in Decherd My elderly mother called to order her food and they they misunderstand them because they don’t speak good English and then they were so rude to me. Will not be back to this location.

Great place for lunch or supper. We eat here at least once a week and love it. Definitely recommend. Large selection.

Atmosphere: 5

Food: 5

Service: 5

🚩Beware of this business! 🚩 They're dishonest. We ordered two large one-topping pizzas with a buy-one-get-one deal, and the price was misquoted. They said $17 plus change over the phone, but it ended up being $29.40. When we pointed out the discrepancy, they claimed it was because of extra cheese.

Atmosphere: 1

Food: 3

Service: 1

They will make your order incorrect

Found this place when craving pizza driving through Decherd. The staff was very nice, fried mushrooms were a large serving and delicious. We had the meat lover’s large pizza, it was piping hot and fantastic. The prices are very reasonable also. The sweet tea could have been a touch sweeter.