Zaxby's Chicken Fingers & Buffalo Wings

Finally decided to try this place after 10 years of staying away. What a disappointment!! The young lady at the register is clueless about customer service much less common manners. No “hello” “hi”…just “for here or to go”! This place is in a small non cultured town. So I forgive her manners. Whoever manages this location needs to be trained properly. Then their greatness will shine through the employees. Get it together! This town is too small for this nonsense

Atmosphere: 1

Food: 2

Service: 1

This place is ridiculous sat in line for over 20 minutes get to the window everyone is standing around talking. Work in fast food myself and this is terrible!

Great food and prices

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads, Chicken Sandwich

Management very unhelpful

I like everything about this place

Atmosphere: 5

Food: 5

Service: 5

Food was ice cold wouldn't answer there phone

Food: 1

Service: 1

We love going here.

Atmosphere: 5

Food: 5

Service: 5

My mom, little brother, and I went in for lunch today. My mom ordered first. Then my brother. Then me. My mom ordered the loaded fries. My brother ordered loaded fries and wings. I ordered a chicken fingerz plate.

My order was done first. I got called. My brother grabbed my plate for me. Then my brother's order was called. He grabbed his plate. My mom sat and waited for twenty minutes. Several other orders were passed out before hers was, even though she'd ordered well before these other people had. She finally got up to ask about her order or ask for her money back. She stood and waited for ten minutes with the cashier looking at her and then ignoring her several times.

When she WAS finally acknowledged, it wasn't a friendly encounter. She was accused of lying. My mom said the woman in the kitchen area told her she'd already gotten her order. My mom NEVER did, despite having waited thirty minutes at this point. She's not comfortable eating the food they did end up giving her, and I don't blame her. When the kitchen staff starts acting like total assholes, I certainly wouldn't touch the food.

I wish I knew the names of some of the staff. The behavior was totally uncalled for.

Food? Warm, not hot. Decent flavor. Service ruined everything, though. I wouldn't recommend eating at this particular store. Better options around Winchester, anyway, with better food and much nicer, more understanding staff.

EDIT: For more context and to further specify, our orders were all on DIFFERENT TICKETS. This was not a case of, "Oh, well, maybe the staff got confused and only put down one order of loaded fries." Nope. Separate tickets entirely. She had loaded fries on her ticket. My little brother had loaded fries on his.

Atmosphere: 2

Food: 3

Service: 1

Food was good. Loved the new fried cheesecake bites with strawberry sauce.

Atmosphere: 5

Food: 5

Service: 5

Salads are pre-made and the texture of the ingredients is not great

Atmosphere: 5

Food: 3

Service: 5

Not always consistent with items on the menu. Different items served at manchester compared to decherd with same menu. Staff does not prep items the same either. Get a lot less at decherd zaxbys for the same money. Also slower at this site.

Atmosphere: 3

Food: 1

Service: 3

It seems like every single time I go to this location, they do not give me all my food. I order more than one combo or meal, I pay for all the items, and like magic they manage to not give me all the food I paid for. It happens every time, without fail, at least one entire meal is missing.

Atmosphere: 3

Food: 3

Service: 1

I’ve been here on two different accounts and both times customer service has been extremely poor. the orders come out fine and the food tastes great, but the customer service makes me not want to come back..

i’ve gone through drive thru and dine in.

Atmosphere: 1

Food: 5

Service: 1

Food was good! Service was bad. Kara in drive thru was not nice.

Atmosphere: 2

Food: 5

Service: 1

The atmosphere is excellent, the service was very good, the person who helped us today was very kind.

Atmosphere: 5

Food: 5

Service: 5