Andy's Frozen Custard

751 E Exchange Pkwy, Allen
(972) 203-6787

Recent Reviews

Sort by
Sabrina A

I love this place. Staff always treats me right

Nicholas

I liked the penut butter one I got really good 👍

Ayman Shehata (Mark)

If you’re in Texas (or planning to visit) and want a premium frozen custard treat, Andy’s is a solid choice. Their product quality is high, the menu is expansive, and many customers have had very positive experiences. If you pick a popular item like one of their “concretes” or sundaes, you’re likely to be satisfied. Just check that the specific location is maintained well (since one reviewer noted a smell issue) and go during a less busy time if you prefer quicker service.

Trinity Lolis

This is usually one of my go-to ice cream shops, I came there and had to reorder because there was something hard in my ice cream and all i ordered was soft served toppings in it. When i asked for it to be remade, same thing, i was disappointed and threw it all away- didnt want to go a third time to avoid upsetting the workers but it was not a good experience especially for $10 ice cream sadly.

HP Young

Top custard Top staff our favorite is butter pecan Military discount to honor our heroes thank you drive thru or walk up to windows to order

P. Ashley

Stopped for the 2nd time and Eli was amazing. He is friendly, loves his job and not in a rush to get you out. The ice cream is so good!!!

W L

Love this location. Large covered front porch shields from rain or shine when in line. Plenty of parking. Exceptional staff, friendly and polite. Watch out for idiots who use the one-way lane to u-turn and cut into the drive-thru line, very dangerous. But hey, this is Texas, there is no shortage of such selfish drivers.

Jill R

Always tasty, too yummy.

Adriana Garcia

I had a terrible experience last week with an employee that is no longer working for them. Ross was amazing and took care of everything. I totally recommend them.

Princess Ariel

It makes me sad that I come through all excited but then feel like I’m inconveniencing the workers. I don’t expect a lot from high schoolers which seems is what the staff here is mostly made up of. It’s good to have a fun working environment and I love that for them. I just wish they made customer service a priority. You guys have great tasting treats and I love everything I’ve ordered since you opened. But the lack of customer service, lack of menu knowledge when I ask questions or have an allergy concern, no welcome at the window or a thank you when leaving, I just feel like when I come through I’m bothering yall. I love seeing the team inside singing, dancing and having fun. I’ll still come back but hope to be seen as a guest that’s supporting the business and not just another transaction.

M Spill

When I was trying to order a fresh ice cream with no fruit in it, they gave me ice cream with fruit in it and I did not want it and they did not do anything about it so I would not ever request in these custard and Allen Parkway because I truly do not like it so I just wanted to keep that posted and I really don’t like it. Hope y’all have a nice day.

Daniah Al Ani

I just went to Andy’s, which is usually my go-to spot, and this was the first time I had a bad experience there. The worker who helped us had such a nasty attitude—it honestly ruined the visit. On top of that, the custard we got barely had any of the toppings it was supposed to come with; it was basically just plain vanilla custard. The whole thing left us really disappointed, especially since this location is one I always rely on for good service and quality.

Jeff Mueller

We went here within the first couple months of them opening. This time really slacked. I ordered a double Oreo milkshake and wasn’t asked what size I wanted. When I tried to swap to a large, I was told it was “pre-made” and they couldn’t accommodate, not even by putting it in a bigger cup and adding more. The shake I got was small, average at best, and actually lukewarm. Definitely didn’t taste like “double Oreo” - I had to add more cookies at home. Huge drop in quality compared to our first visit.

Krys L

I got the Andy's Sundae. Unfortunately the one they handed me was already melted at the window. It was a soupy mess and I was not able to eat it. My husband also got an ice cream and was seriously melted. Not sure what's going on there but it was inedible.

Jennifer Brown

just ordered a boot daddy
was BOMB! Service was AMAZING, was serviced by Ashley..she was a doll. will be back again!!

Loading...