Unfortunately, they have gone downhill. I ordered a desert only. 1 - it came in a dirty plate. 2 - It was still frozen. 3 - I WAS HUNGRY SO I ATE IT... my fault. Not going back there again.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Molten Chocolate Cake
dedrick parish
Just ordered food from this place and food came out hard and cold , I paid for something I would like it fresh not setting there and giving me something that’s been setting for a while . Do a better job this ridiculous!
Food: 1
Ryan Trujillo
Enjoyed the kind staff and service was spot on.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries, Steak
singing shaman
Had a great time with my friend. I just wish servers would not interrupt our conversations to ask if everything is OK. It's ridiculous. If it wasn't OK, you would know!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cajun Chicken Pasta
Diane Wild
Very good food, waitress wasn't very interested in us, but other people took care of us. We love Chilis, but Sherman and Mckinney Chili's have better service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Chicken Crispers, Chicken Sandwich, Bottomless Tostada Chips, Steak, Corn on the Cob, Cajun Chicken Pasta
Gwen Huff
Wanted some comfort food, got the cheese sticks, slider and egg rolls it was horrible. I haven't eaten in Chili's in a while , it tastes like everything is fried in old grease. Take out for me was very disappointing.
Food: 1
Nick Robinson
Good service and good food
Tammy Thomas-Pruitt
The closing manager on January 17, 2024 was incredibly rude! I got their 2 minutes after closing and he said that I was a security risk because they had already closed, even though diners were still there and I had already placed my order. I arrived 2 minutes after midnight. He was NOT friendly and very brash in his conversation. He rudely asked me for my credit card by saying, "card", not asking how I was going to pay, cash or card.....just the word "card". So I was assuming he was asking me if I was going to pay with my card or with cash so I handed him my card and he snatched it from my hand, and gave it back to me by placing it on the counter, not back in my hand. A kind of felt a certain rudeness from him when I initially called to placed the order, I almost declined going, but I went anyway. Maybe he was having a bad day, but that does NOT excuse his behavior!
These are some trying times and I would absolutely not recommend this place for service.....Very disrespectful! 👎🏽👎🏽👎🏽
Atmosphere: 1
Food: 1
Service: 1
Kristy Correll
Always love going to Chilis but the service hasn't been the greatest. I feel we always get seated and ignored by waiter/waitress. We were seated and about 10 min after another couple I guess regulars were seated in front of us...they were serviced before we were. BUT the food was good, the atmosphere was great.
Atmosphere: 4
Food: 5
Service: 3
Sebastian Cantrell
Me and my friend's were bar hopping one night and we remember that we went to a chilis that made our night, so we decided to go to a chilis in Allen. And after 30 minutes of showing our id's and a beer, and the staff staring at us, and not getting the rest of our drinks for 30 mins, they said they couldn't serve us. 22, 3 months till 22, and 24 (our ages).
Wasted our time. Manager was insane. Your welcome. Go to the chillis in Prosper, TX. The manager and bartender there was cool, even tho we looked young, no judgement.
The most memorable aspect of a Saturday evening dining experience was the atmosphere. So many locals out and enjoying football games and sports. We had the Fajita trio and chicken tortilla soup. Waitress was excellent and gave me amble lemonade refills. 👍 Best Chili’s experience I’ve had so far.
Atmosphere: 5
Food: 4
Service: 4
Mikah N
Hadn't been to Chili's in several years and decided to give it another try. BIG mistake. Horrible service, generic & boring atmosphere, and unruly & loud patrons (many but not all with their parents). Could never get our server's attention (she expertly avoided eye contact and shouts of "Excuse me!") and finally flagged down the host. I'm only giving two stars because the burgers met expectations. Certainly not memorable, however. And what's with not including prices of any alcoholic beverages on the menu? The icing on the cake was being charged $3 for a "game" on the table console that we did not use. Probably some unruly child playing it before his parents realized they were missing.
Atmosphere: 1
Food: 4
Service: 1
Gina Vega
The bartender was amazing! But the hostess and the guy helping the bartender were so rude. To begin, the hostess handed me the menus and told me to sit wherever I wanted to. That is unacceptable for customer service and hospitality. I said thank you when my drinks were brought to my table and wasn’t even acknowledged. Why should racism be tolerated!! Everyone else was treated differently than my myself and children.
Atmosphere: 1
Food: 4
Service: 2
Dee Nice
My son and his girlfriend came in on his birthday. The chicken strips were raw and they both got food poisoning. I wish I would've been there to complain, but I'll just leave this review instead.
Taylor Givens
Delivery drivers worst nightmare! I came in to pick up an order for Uber Eats. The worker didn’t even acknowledge me for the first solid 4 minutes I was standing there. They then proceeded to tell me they didn’t have an order under the name I gave for the pick up. The manager, Debby, informed me that the order had already been picked up. I asked her if they verify orders that get picked up and she said no. There is a rack by the door and people just come in and grab orders. I asked why they allow that and don’t verify names for pick ups and she just rudely shrugged her shoulders and said well that’s just how it is and people steal food sometimes. This is how management at chilis handles stolen/missing food orders. They just allow it to happen and don’t apologize or do anything to make it right. This location really needs a better system in place for handling to go food orders because this is absolutely ridiculous. Do not accept orders from here and honestly just the customer service in general was awful. Do better Chilis.
Unfortunately, they have gone downhill. I ordered a desert only.
1 - it came in a dirty plate.
2 - It was still frozen.
3 - I WAS HUNGRY SO I ATE IT... my fault. Not going back there again.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Molten Chocolate Cake
Just ordered food from this place and food came out hard and cold , I paid for something I would like it fresh not setting there and giving me something that’s been setting for a while . Do a better job this ridiculous!
Food: 1
Enjoyed the kind staff and service was spot on.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries, Steak
Had a great time with my friend. I just wish servers would not interrupt our conversations to ask if everything is OK. It's ridiculous. If it wasn't OK, you would know!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Cajun Chicken Pasta
Very good food, waitress wasn't very interested in us, but other people took care of us. We love Chilis, but Sherman and Mckinney Chili's have better service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Chicken Crispers, Chicken Sandwich, Bottomless Tostada Chips, Steak, Corn on the Cob, Cajun Chicken Pasta
Wanted some comfort food, got the cheese sticks, slider and egg rolls it was horrible. I haven't eaten in Chili's in a while , it tastes like everything is fried in old grease. Take out for me was very disappointing.
Food: 1
Good service and good food
The closing manager on January 17, 2024 was incredibly rude! I got their 2 minutes after closing and he said that I was a security risk because they had already closed, even though diners were still there and I had already placed my order. I arrived 2 minutes after midnight. He was NOT friendly and very brash in his conversation. He rudely asked me for my credit card by saying, "card", not asking how I was going to pay, cash or card.....just the word "card". So I was assuming he was asking me if I was going to pay with my card or with cash so I handed him my card and he snatched it from my hand, and gave it back to me by placing it on the counter, not back in my hand. A kind of felt a certain rudeness from him when I initially called to placed the order, I almost declined going, but I went anyway. Maybe he was having a bad day, but that does NOT excuse his behavior!
These are some trying times and I would absolutely not recommend this place for service.....Very disrespectful! 👎🏽👎🏽👎🏽
Atmosphere: 1
Food: 1
Service: 1
Always love going to Chilis but the service hasn't been the greatest. I feel we always get seated and ignored by waiter/waitress. We were seated and about 10 min after another couple I guess regulars were seated in front of us...they were serviced before we were. BUT the food was good, the atmosphere was great.
Atmosphere: 4
Food: 5
Service: 3
Me and my friend's were bar hopping one night and we remember that we went to a chilis that made our night, so we decided to go to a chilis in Allen. And after 30 minutes of showing our id's and a beer, and the staff staring at us, and not getting the rest of our drinks for 30 mins, they said they couldn't serve us. 22, 3 months till 22, and 24 (our ages).
Wasted our time.
Manager was insane.
Your welcome.
Go to the chillis in Prosper, TX. The manager and bartender there was cool, even tho we looked young, no judgement.
1081 S Preston Rd, Prosper, TX 75078
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The most memorable aspect of a Saturday evening dining experience was the atmosphere. So many locals out and enjoying football games and sports. We had the Fajita trio and chicken tortilla soup. Waitress was excellent and gave me amble lemonade refills. 👍 Best Chili’s experience I’ve had so far.
Atmosphere: 5
Food: 4
Service: 4
Hadn't been to Chili's in several years and decided to give it another try. BIG mistake. Horrible service, generic & boring atmosphere, and unruly & loud patrons (many but not all with their parents). Could never get our server's attention (she expertly avoided eye contact and shouts of "Excuse me!") and finally flagged down the host.
I'm only giving two stars because the burgers met expectations. Certainly not memorable, however.
And what's with not including prices of any alcoholic beverages on the menu?
The icing on the cake was being charged $3 for a "game" on the table console that we did not use. Probably some unruly child playing it before his parents realized they were missing.
Atmosphere: 1
Food: 4
Service: 1
The bartender was amazing! But the hostess and the guy helping the bartender were so rude. To begin, the hostess handed me the menus and told me to sit wherever I wanted to. That is unacceptable for customer service and hospitality. I said thank you when my drinks were brought to my table and wasn’t even acknowledged. Why should racism be tolerated!! Everyone else was treated differently than my myself and children.
Atmosphere: 1
Food: 4
Service: 2
My son and his girlfriend came in on his birthday. The chicken strips were raw and they both got food poisoning. I wish I would've been there to complain, but I'll just leave this review instead.
Delivery drivers worst nightmare!
I came in to pick up an order for Uber Eats. The worker didn’t even acknowledge me for the first solid 4 minutes I was standing there. They then proceeded to tell me they didn’t have an order under the name I gave for the pick up. The manager, Debby, informed me that the order had already been picked up. I asked her if they verify orders that get picked up and she said no. There is a rack by the door and people just come in and grab orders. I asked why they allow that and don’t verify names for pick ups and she just rudely shrugged her shoulders and said well that’s just how it is and people steal food sometimes. This is how management at chilis handles stolen/missing food orders. They just allow it to happen and don’t apologize or do anything to make it right. This location really needs a better system in place for handling to go food orders because this is absolutely ridiculous. Do not accept orders from here and honestly just the customer service in general was awful. Do better Chilis.
Atmosphere: 1
Service: 1
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