Came in at 9:20 PM on December 15 and didn’t get my food until 9:42 PM—20+ minutes with no line and about four employees on shift. Only one worker was actually doing the job (credit to him). The other three were off to the side chatting with friends who came in instead of helping. It was easily the most unprofessional service I’ve seen, and the one person working was left to struggle alone. Never again.
Service: 1
Carson Lewis
I’ve been coming here for over 10 years, but after this experience, I won’t be back.
I came in with my daughter and girlfriend for lunch. After ordering two of three entrees, the woman at the counter started making someone else’s order, and the makeline repeatedly ignored us when we said we were still ordering. By the time they finished five other entrees while we waited at checkout, our food was cold and dry.
I then asked the cashier about a promotion for a free entree, which was the only reason we came. While I was waiting for an answer, he walked away to talk to his friend in the dining area, then returned and charged me full price. Managing an energetic 3-year-old during an unreasonably long wait made the experience even more stressful.
Atmosphere: 1
Food: 5
Service: 1
Audrey
God bless whoever made the chips on december 11 2025
Janelle
Online order. Ordered chicken quesadilla though the app for a quick bite and a burrito bowl for the following day. When I went to pick up, sign for mobile orders is kind of oddly placed. Its behind the drink station which is to the right of the counter and back. There wasnt a place to pick it up so I had to wait for someone to tell and give it to me. Someone was making an order and an employee on break got their attention to have them assist me (I told them not to so they could finish their meal). Not very much steak in my bowl. Overall experience was just ok. Was disappointed in the amount of protein in my bowl. I shouldn't have to order double portions of a meat to get a normal portion. Don't have a picture for perception of what a lacking portion of meat would be, but it wasn't easy to 'find' when re-heating.
Atmosphere: 3
Food: 3
Service: 3
Ever DeLa Cruz
LOVE THIS LOCATION!!! The manager & staff are always nice & make me feel welcomed. My bowl is always stacked nice, Thank You!
Atmosphere: 5
Food: 5
Service: 5
Bella Annalisse
If I could give it zero stars I would. The staff is always rude, always looking irritated, no greetings. I’ve had multiple issues with the staff being rude and looking like they hate their lives. 1985 Central Expy N is the one I’ve always had an issue with. I started going to 103 central Expy N frontage rd, and I have no issue with the staff, and the food when I go there. We ordered chips with our takeout and they were stale, so we told the staff and they rolled their eyes and handed us a more fresh bad as if it was such an issue. If the staff would smile and greet people more kindly then I would have no issue going there. Since the staff is always rude I have stopped going to the 1985 Central Expy N location!
Atmosphere: 1
Food: 1
Service: 1
Ankit Nagam
Portion size is very less compared to other locations.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Bowl
Yetunde King
the steak was cold & hard...the black beans was salty which i noticed after stirring the meal together....this is my 1st time at this outlet...& I'm not impressed...other outlets always have their meal hot..btw..my drive to work was just 4 mins away..
Atmosphere: 2
Food: 1
Service: 2
Vardan Aroustamian
Closed at 11:10 AM. There are workers inside, but doors are closed
Atmosphere: 1
Food: 1
Service: 1
Whitney LaPorte
I placed a catering order and the food was ready on time, it was fresh and it was flavorful. The service was great! They even walked the food out to my car. I’ll be ordering from this location again.
Worst online order. There are 90% rice and beans in my burrito. Hardly see any meat. And they did not add guacamole at all, which I paid for it and it's showing on the order. Don't order online anymore from this location. You can go in person if you still want…
Food: 1
Service: 1
Clinton Jones
Good stuff and helpful
Atmosphere: 5
Food: 5
Service: 5
Stu DeWitt
I ate at Chipotle regularly when it first opened. I liked the concept and that all foods were sourced locally. The. I worked at this store. The food is local when they can get it, which is rare. Vegetables especially are not fresh. They were even using pre-cut tomatoes. I ended up quitting because most of their claims were false. It's probably why the food is mediocre at best. Haven't eaten at one since.
Atmosphere: 1
Food: 1
Service: 1
Byron Cos
We arrived three minutes early, at 10:42 (they open at 10:45), and a young lady opened the door for us. A couple of spoons and tongs were missing from the kitchen, but the young lady who greeted us kindly took our order with a smile, despite this inconvenience. We were, however, disappointed by another employee who was quite rude to the young lady, suggesting that she shouldn't have opened the door if she wasn't prepared and that we should have waited outside if we were hungry. While this would usually warrant a one-star rating, the exceptional service provided by the young lady, Igevy, who worked diligently and cheerfully with all customers, deserves recognition. I hope she receives a promotion or raise; she clearly puts her heart into her work. I unfortunately did not have cash at the time to tip her directly; Igevy, te debo la propina, contactame... 😅
Came in at 9:20 PM on December 15 and didn’t get my food until 9:42 PM—20+ minutes with no line and about four employees on shift. Only one worker was actually doing the job (credit to him). The other three were off to the side chatting with friends who came in instead of helping. It was easily the most unprofessional service I’ve seen, and the one person working was left to struggle alone. Never again.
Service: 1
I’ve been coming here for over 10 years, but after this experience, I won’t be back.
I came in with my daughter and girlfriend for lunch. After ordering two of three entrees, the woman at the counter started making someone else’s order, and the makeline repeatedly ignored us when we said we were still ordering. By the time they finished five other entrees while we waited at checkout, our food was cold and dry.
I then asked the cashier about a promotion for a free entree, which was the only reason we came. While I was waiting for an answer, he walked away to talk to his friend in the dining area, then returned and charged me full price. Managing an energetic 3-year-old during an unreasonably long wait made the experience even more stressful.
Atmosphere: 1
Food: 5
Service: 1
God bless whoever made the chips on december 11 2025
Online order. Ordered chicken quesadilla though the app for a quick bite and a burrito bowl for the following day. When I went to pick up, sign for mobile orders is kind of oddly placed. Its behind the drink station which is to the right of the counter and back. There wasnt a place to pick it up so I had to wait for someone to tell and give it to me. Someone was making an order and an employee on break got their attention to have them assist me (I told them not to so they could finish their meal). Not very much steak in my bowl. Overall experience was just ok. Was disappointed in the amount of protein in my bowl. I shouldn't have to order double portions of a meat to get a normal portion. Don't have a picture for perception of what a lacking portion of meat would be, but it wasn't easy to 'find' when re-heating.
Atmosphere: 3
Food: 3
Service: 3
LOVE THIS LOCATION!!! The manager & staff are always nice & make me feel welcomed. My bowl is always stacked nice, Thank You!
Atmosphere: 5
Food: 5
Service: 5
If I could give it zero stars I would. The staff is always rude, always looking irritated, no greetings. I’ve had multiple issues with the staff being rude and looking like they hate their lives. 1985 Central Expy N is the one I’ve always had an issue with. I started going to 103 central Expy N frontage rd, and I have no issue with the staff, and the food when I go there. We ordered chips with our takeout and they were stale, so we told the staff and they rolled their eyes and handed us a more fresh bad as if it was such an issue. If the staff would smile and greet people more kindly then I would have no issue going there. Since the staff is always rude I have stopped going to the 1985 Central Expy N location!
Atmosphere: 1
Food: 1
Service: 1
Portion size is very less compared to other locations.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Bowl
the steak was cold & hard...the black beans was salty which i noticed after stirring the meal together....this is my 1st time at this outlet...& I'm not impressed...other outlets always have their meal hot..btw..my drive to work was just 4 mins away..
Atmosphere: 2
Food: 1
Service: 2
Closed at 11:10 AM. There are workers inside, but doors are closed
Atmosphere: 1
Food: 1
Service: 1
I placed a catering order and the food was ready on time, it was fresh and it was flavorful. The service was great! They even walked the food out to my car. I’ll be ordering from this location again.
Food: 5
Service: 5
Restaurantji Recommends
Nice place, good food
Atmosphere: 5
Food: 4
Service: 5
Worst online order. There are 90% rice and beans in my burrito. Hardly see any meat. And they did not add guacamole at all, which I paid for it and it's showing on the order. Don't order online anymore from this location. You can go in person if you still want…
Food: 1
Service: 1
Good stuff and helpful
Atmosphere: 5
Food: 5
Service: 5
I ate at Chipotle regularly when it first opened. I liked the concept and that all foods were sourced locally. The. I worked at this store. The food is local when they can get it, which is rare. Vegetables especially are not fresh. They were even using pre-cut tomatoes. I ended up quitting because most of their claims were false. It's probably why the food is mediocre at best.
Haven't eaten at one since.
Atmosphere: 1
Food: 1
Service: 1
We arrived three minutes early, at 10:42 (they open at 10:45), and a young lady opened the door for us. A couple of spoons and tongs were missing from the kitchen, but the young lady who greeted us kindly took our order with a smile, despite this inconvenience. We were, however, disappointed by another employee who was quite rude to the young lady, suggesting that she shouldn't have opened the door if she wasn't prepared and that we should have waited outside if we were hungry. While this would usually warrant a one-star rating, the exceptional service provided by the young lady, Igevy, who worked diligently and cheerfully with all customers, deserves recognition. I hope she receives a promotion or raise; she clearly puts her heart into her work. I unfortunately did not have cash at the time to tip her directly; Igevy, te debo la propina, contactame... 😅
Atmosphere: 3
Food: 5
Service: 5
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