I have been calling for 3 weeks MADE A TOTAL OF 89 calls in none of which were returned. I need to speak with the GM or store manager.
Rachel McIvor
The cashier put her own phone number in for rewards points after I said I didn’t have one
Leslie Ferrell
My husband did an online order and paid for four gotta have it size signature creation ice creams. When he picked them up they looked fine. However once we started to eat them we discovered that they had added an extra ingredient into all of them without asking and said that that ingredient was free. Like we should have been thanking them for adding it at no cost. But, unfortunately it was something that we didn’t like.They are fortunate that we were not allergic to the dyes in the candy. Even after taking out that added ingredient the ice cream that touched it tasted like it. So, considering it was well over $50 He had to get in traffic and drive all the way over to the store to try and resolve the matter. The woman that waited on him was rude and huffy and didn’t even apologize for the inconvenience. She simply made my husband wait for her to remake them. Rude and terrible customer service. We have gone to Cold Stone for many years. We will no longer go there Ice Cream.
Miss June
me and my sister came into the shop, astonished to see that there was mold all over the ceiling and it smelt like a high school bathroom. we ordered an ice cream in a bowl and we noticed that there was a hair in the ice cream. we asked for it to be remade and instead of entirely remaking it they just threw out only the ice cream and use the same exact cup.. I just felt so weird because this is a health code violation and I have worked in the food industry before and this would have not passed by anywhere else. When we showed the manager the ice cream, she just shrugged. they also were acting like we were Karen’s or something even though we just found a literal hair in our food, but we successfully got our refund eyes
Nashko
Got great service from cashier on April 21st at 6pm
Zuhayr
As soon as I entered I noticed they not only have an ice cream section but also a frozen yogurt section. I ordered a “Just Dough It”, which was cookie dough, chocolate chips, and sugar crystal, which in a cone. The cones are quite big though, it’s really meant for a large scoop instead of a medium scoop like I took. The ice cream was delicious though. Very creamy, not silky but rather sticky and stretchy; clearly it was of high quality. Would recommend.
Celso Andrade
great and fast service. loved the options.
Sahithi akkala
I happen to taste two flavors here the basic chocolate and vanilla flavors where nothing wrong could happen, and I didn't like either of them. Any store bought ice-cream would be way better than here.
Sofia
There's literally only one person behind the counter, 12+ people in line waiting, and she's absolutely knocking it out of the park- very impressed
Rae
Paid $15.99 for the ice cream cupcakes and there’s no layer of cake in any of them
ABSOLUTELY HORRIFIC EXPERIENCE. Shame on the owners for their abysmal management of this pathetic excuse for an ice cream shop.
Walked in and saw five young (under 16 years old) girls talking behind the counter. Took a few minutes for one to finally come up and take our order. While waiting, we noticed there was black mold on the ceiling, the floors were sticky, and a strange odor was emanating from the shop. When our order came out, we thanked them before leaving. When we got home, we were SHOCKED to find they had given us a completely different shake than we had ordered, containing a nutty flavor. Immediately my throat started to feel itchy and thank god I stopped right there.
The gross negligence of the incompetent owners may very well kill someone one day. Do yourself a favor and RUN FAR AWAY from Coldstone Allen.
Atmosphere: 1
Food: 1
Service: 1
Johnny Hover
Enjoyable icecream . Food is amazing
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cake
Mickey A.
Pick up order hadn’t been started 15mns after I ordered online despite there being no customers there mid-day. Barely any mix-ins for $9. Customer service was meh. It had been a couple of years since I’d been to this or any other Cold Stone. Now I remember why… On a higher note, it looks like they have merged with PinkBerry & Kahala Coffee which could be welcoming for customers to have options under one roof.
Atmosphere: 5
Food: 3
Service: 3
Ayman Shehata (Mark)
I got my Ice-cream Birthday Cake with flavor of cotton Candy , it was made on time with very good quality , I suggested it to anyone
Atmosphere: 5
Food: 5
Service: 5
T A
Very nice workers. A bit strange there were 5 people and only one was helping customers but not sure what other responsibilities they all had. Most cold stone creamery don’t have a great atmosphere, so it’s not really their fault. Quality product!
I have been calling for 3 weeks MADE A TOTAL OF 89 calls in none of which were returned. I need to speak with the GM or store manager.
The cashier put her own phone number in for rewards points after I said I didn’t have one
My husband did an online order and paid for four gotta have it size signature creation ice creams. When he picked them up they looked fine. However once we started to eat them we discovered that they had added an extra ingredient into all of them without asking and said that that ingredient was free. Like we should have been thanking them for adding it at no cost. But, unfortunately it was something that we didn’t like.They are fortunate that we were not allergic to the dyes in the candy. Even after taking out that added ingredient the ice cream that touched it tasted like it. So, considering it was well over $50 He had to get in traffic and drive all the way over to the store to try and resolve the matter. The woman that waited on him was rude and huffy and didn’t even apologize for the inconvenience. She simply made my husband wait for her to remake them. Rude and terrible customer service. We have gone to Cold Stone for many years. We will no longer go there Ice Cream.
me and my sister came into the shop, astonished to see that there was mold all over the ceiling and it smelt like a high school bathroom. we ordered an ice cream in a bowl and we noticed that there was a hair in the ice cream. we asked for it to be remade and instead of entirely remaking it they just threw out only the ice cream and use the same exact cup.. I just felt so weird because this is a health code violation and I have worked in the food industry before and this would have not passed by anywhere else. When we showed the manager the ice cream, she just shrugged. they also were acting like we were Karen’s or something even though we just found a literal hair in our food, but we successfully got our refund eyes
Got great service from cashier on April 21st at 6pm
As soon as I entered I noticed they not only have an ice cream section but also a frozen yogurt section. I ordered a “Just Dough It”, which was cookie dough, chocolate chips, and sugar crystal, which in a cone. The cones are quite big though, it’s really meant for a large scoop instead of a medium scoop like I took. The ice cream was delicious though. Very creamy, not silky but rather sticky and stretchy; clearly it was of high quality. Would recommend.
great and fast service. loved the options.
I happen to taste two flavors here the basic chocolate and vanilla flavors where nothing wrong could happen, and I didn't like either of them. Any store bought ice-cream would be way better than here.
There's literally only one person behind the counter, 12+ people in line waiting, and she's absolutely knocking it out of the park- very impressed
Paid $15.99 for the ice cream cupcakes and there’s no layer of cake in any of them
Restaurantji Recommends
ABSOLUTELY HORRIFIC EXPERIENCE.
Shame on the owners for their abysmal management of this pathetic excuse for an ice cream shop.
Walked in and saw five young (under 16 years old) girls talking behind the counter. Took a few minutes for one to finally come up and take our order. While waiting, we noticed there was black mold on the ceiling, the floors were sticky, and a strange odor was emanating from the shop.
When our order came out, we thanked them before leaving. When we got home, we were SHOCKED to find they had given us a completely different shake than we had ordered, containing a nutty flavor. Immediately my throat started to feel itchy and thank god I stopped right there.
The gross negligence of the incompetent owners may very well kill someone one day. Do yourself a favor and RUN FAR AWAY from Coldstone Allen.
Atmosphere: 1
Food: 1
Service: 1
Enjoyable icecream . Food is amazing
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cake
Pick up order hadn’t been started 15mns after I ordered online despite there being no customers there mid-day. Barely any mix-ins for $9. Customer service was meh. It had been a couple of years since I’d been to this or any other Cold Stone. Now I remember why…
On a higher note, it looks like they have merged with PinkBerry & Kahala Coffee which could be welcoming for customers to have options under one roof.
Atmosphere: 5
Food: 3
Service: 3
I got my Ice-cream Birthday Cake with flavor of cotton Candy , it was made on time with very good quality , I suggested it to anyone
Atmosphere: 5
Food: 5
Service: 5
Very nice workers. A bit strange there were 5 people and only one was helping customers but not sure what other responsibilities they all had. Most cold stone creamery don’t have a great atmosphere, so it’s not really their fault. Quality product!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cold Stone
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