There's literally only one person behind the counter, 12+ people in line waiting, and she's absolutely knocking it out of the park- very impressed
Rae
Paid $15.99 for the ice cream cupcakes and there’s no layer of cake in any of them
Billy Bob Joe
ABSOLUTELY HORRIFIC EXPERIENCE. Shame on the owners for their abysmal management of this pathetic excuse for an ice cream shop.
Walked in and saw five young (under 16 years old) girls talking behind the counter. Took a few minutes for one to finally come up and take our order. While waiting, we noticed there was black mold on the ceiling, the floors were sticky, and a strange odor was emanating from the shop. When our order came out, we thanked them before leaving. When we got home, we were SHOCKED to find they had given us a completely different shake than we had ordered, containing a nutty flavor. Immediately my throat started to feel itchy and thank god I stopped right there.
The gross negligence of the incompetent owners may very well kill someone one day. Do yourself a favor and RUN FAR AWAY from Coldstone Allen.
Atmosphere: 1
Food: 1
Service: 1
Johnny Hover
Enjoyable icecream . Food is amazing
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cake
Mickey A.
Pick up order hadn’t been started 15mns after I ordered online despite there being no customers there mid-day. Barely any mix-ins for $9. Customer service was meh. It had been a couple of years since I’d been to this or any other Cold Stone. Now I remember why… On a higher note, it looks like they have merged with PinkBerry & Kahala Coffee which could be welcoming for customers to have options under one roof.
Atmosphere: 5
Food: 3
Service: 3
Ayman Shehata (Mark)
I got my Ice-cream Birthday Cake with flavor of cotton Candy , it was made on time with very good quality , I suggested it to anyone
Atmosphere: 5
Food: 5
Service: 5
T A
Very nice workers. A bit strange there were 5 people and only one was helping customers but not sure what other responsibilities they all had. Most cold stone creamery don’t have a great atmosphere, so it’s not really their fault. Quality product!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cold Stone
taha syed
I was at store at 9:45 and they closed, hours are up to 10 pm.
Atmosphere: 1
Food: 5
Service: 1
Punkie TheGreat
The only reason this place could improve, is the high prices and the fact there's black mold in the ceiling... A small is over 7 bucks. And a regular cone/cup is nine. A small at 5 would be ideal and 7.00 for a medium. I have never been to one before so I didn't know what to expect. The sweet cream is rich and definitely creamy. I enjoyed the chocolate chips that became crunchy and snappy.
I'd probably come back to another location to try a new flavor. But a little hesitant with the ceiling mold in multiple locations of the store.
Atmosphere: 1
Food: 4
Service: 3
Ali Emre
Very dirty place, they don’t clean tables, doors , floors. Every where is sticky because of not cleaning. Even no napkins to clean your hands.
They combined this place with the chocolate rocky mountain and a soft serve ice cream place.
Atmosphere: 5
Food: 5
Service: 5
J Taylor
Ice cream is half way melted before you make it out the door. They ask that you not drip ice cream on the counter but there’s no napkins available to clean
Atmosphere: 3
Food: 2
Service: 4
L A (LA)
They will gladly hand you an overflowing cup of ice cream without providing a napkin or lid.
Atmosphere: 1
Food: 1
Service: 1
Hector Serrato
I waited forever to be served , there were 4 guys serving and none helped, left business never coming back.
Luci Tayla
They closed an hour early, with a line of people ready to give them business. This location turned away, 7-10 people wanting to buy desserts an hour before their sign in the front of the building, and their website says.
There's literally only one person behind the counter, 12+ people in line waiting, and she's absolutely knocking it out of the park- very impressed
Paid $15.99 for the ice cream cupcakes and there’s no layer of cake in any of them
ABSOLUTELY HORRIFIC EXPERIENCE.
Shame on the owners for their abysmal management of this pathetic excuse for an ice cream shop.
Walked in and saw five young (under 16 years old) girls talking behind the counter. Took a few minutes for one to finally come up and take our order. While waiting, we noticed there was black mold on the ceiling, the floors were sticky, and a strange odor was emanating from the shop.
When our order came out, we thanked them before leaving. When we got home, we were SHOCKED to find they had given us a completely different shake than we had ordered, containing a nutty flavor. Immediately my throat started to feel itchy and thank god I stopped right there.
The gross negligence of the incompetent owners may very well kill someone one day. Do yourself a favor and RUN FAR AWAY from Coldstone Allen.
Atmosphere: 1
Food: 1
Service: 1
Enjoyable icecream . Food is amazing
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Cake
Pick up order hadn’t been started 15mns after I ordered online despite there being no customers there mid-day. Barely any mix-ins for $9. Customer service was meh. It had been a couple of years since I’d been to this or any other Cold Stone. Now I remember why…
On a higher note, it looks like they have merged with PinkBerry & Kahala Coffee which could be welcoming for customers to have options under one roof.
Atmosphere: 5
Food: 3
Service: 3
I got my Ice-cream Birthday Cake with flavor of cotton Candy , it was made on time with very good quality , I suggested it to anyone
Atmosphere: 5
Food: 5
Service: 5
Very nice workers. A bit strange there were 5 people and only one was helping customers but not sure what other responsibilities they all had. Most cold stone creamery don’t have a great atmosphere, so it’s not really their fault. Quality product!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cold Stone
I was at store at 9:45 and they closed, hours are up to 10 pm.
Atmosphere: 1
Food: 5
Service: 1
The only reason this place could improve, is the high prices and the fact there's black mold in the ceiling...
A small is over 7 bucks. And a regular cone/cup is nine. A small at 5 would be ideal and 7.00 for a medium. I have never been to one before so I didn't know what to expect. The sweet cream is rich and definitely creamy. I enjoyed the chocolate chips that became crunchy and snappy.
I'd probably come back to another location to try a new flavor. But a little hesitant with the ceiling mold in multiple locations of the store.
Atmosphere: 1
Food: 4
Service: 3
Very dirty place, they don’t clean tables, doors , floors. Every where is sticky because of not cleaning. Even no napkins to clean your hands.
Atmosphere: 1
Food: 4
Service: 3
Restaurantji Recommends
They combined this place with the chocolate rocky mountain and a soft serve ice cream place.
Atmosphere: 5
Food: 5
Service: 5
Ice cream is half way melted before you make it out the door. They ask that you not drip ice cream on the counter but there’s no napkins available to clean
Atmosphere: 3
Food: 2
Service: 4
They will gladly hand you an overflowing cup of ice cream without providing a napkin or lid.
Atmosphere: 1
Food: 1
Service: 1
I waited forever to be served , there were 4 guys serving and none helped, left business never coming back.
They closed an hour early, with a line of people ready to give them business. This location turned away, 7-10 people wanting to buy desserts an hour before their sign in the front of the building, and their website says.
Service: 1
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