Cold Stone Creamery

190 E Stacy Rd #1424, Allen
(972) 678-2852

Recent Reviews

Myrna Trivelli

This establishment should be ashamed of themselves for taking advantage of their customers. I am absolutely disgusted by their prices! 1 candy apple, 1 ice cream cone and 2 chocolate clusters, $29 after tax. NEVER AGAIN!

Atmosphere: 1

Food: 1

Service: 1

Mishaal Chudasama

Got a gotta have it peanut butter cup perfection and my wife got a gotta have it. Made by 2 different people, drastic difference between the 2.Basically paid 9 bucks for chocolate Icecream. Do better.

Atmosphere: 3

Food: 1

Service: 2

Regina Fleet

Owners are too cheap to turn air on inside. It felt like 100 degrees, while they are themselves sweating on top of your order. Disgusting!

Salem Tanveer

Great atmosphere and service, bathrooms were really clean as well.

Atmosphere: 5

Food: 5

Service: 5

JoAnna W.

My husband and I were so excited to see the remodel, and while it does look good I was disappointed in a few key elements. 1.) I love Pinkberry, but the flavors this store had to offer were AWFUL. They had peach, a strange honey, regular tart, and a few other flavors that didn’t look good. No strawberry, no pineapple, no cake batter, just no “typical” flavors. It took me all day to get the taste out of my mouth, of just “testing” it. 2.) The smell was terrible. When we walked in it smelled like sewage water. Which was shocking, because it’s so new. We couldn’t sit inside because it smelled so bad. 3.) The flavors that I did end up getting from the Cold Stone “case” made me sick. I was nauseous yesterday afternoon, and then I was up 3 hours last night in the middle of the night with a stomach ache and some other stuff that was not fun. The staff was great. The service was great. But the product, the quality of the product, and the smell was just very off.

Atmosphere: 2

Food: 1

Service: 5

Trenton Larkin

This is the first store in the nation that has all 4 of these shops combined into one. After a 5 month remodel this Cold Stone Creamery has transformed. This store now includes a Cold Stone Creamery?, Pinkberry, Kahala Coffee ☕️, & Rocky Mountain ?️ Chocolate ? Factory ? all rolled into one. We had a great experience last night and my wife and I absolutely loved the Banana ? Cream Pudding Ice Cream ?. It is absolutely amazing tasting.

Atmosphere: 5

Food: 5

Service: 5

Louis ATwist

Good service and great milkshake but it looks like someone stole their broom. The floor was full of trash.Meh

Isabella Allen

I was told they could put a kids size scoop in the waffle cone. He didn’t inform me that he was unable to do this and made a small size anyways and then charged me for something I did not order. I was also mischarged I believe because I paid the same for a small with no toppings and the small I did not ask for that had toppings and a cone.

Andrea Phipps

Very rude lady at the kiosk. Ice cream was pretty much melted by the time we got outside. We also ordered a cake from this location, when they called asking a question about the cake unfortunately missed the call, but literally called back five minutes later and apparently this lady upon herself to do what she wanted to this cake. Making the cake look awful and not what we wanted. When we picked up the cake the lady running the kiosk was extremely rude about the whole situation. We have been to this location before about a two years ago and it was a completely different atmosphere then. We will definitely not be returning to this location.

Maher M.

Ordered a cookie dough cake didn't have any cookie dough. Went back to store, they treated us like we were liars. Never coming back. First picture is what they advertised the next is what I got. I think for $60 it should be what you ordered. I would've gave a zero star if I could.

David Fuson

Ice cream was great as always. Could have used a little more time on the stone though with as hot as it was it was melting so fast I coukd not keep up.

Layney T.

needs tables out side table looks like a tornado came through and I guess somebody stole the broom.

No Mercy

Tall guy that works here has an absolutely terrible attitude. Needs to learn how to interact with customers or find a job where he doesnt work with the public

Sheena Wright

Very good. A little pricey for everyday. I will definitely go again for special occasions.

dennette Gregory

The service was not good and I guess the lady that was so rude to one of the employee was maybe the owner? They should also be wearing gloves. Also they would not honor my gift card that has Cold Stone Creamery as a option to choose from. This place can not be connected with the real Cold Stone they don't do business like that? I will definitely never go back.

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