Customer service is lacking. I interacted with Nabiha, who did not come off as friendly. I ordered a large iced caramel macchiato. There was no visible caramel. I was expecting to see a caramel drizzle. I found this drink to be overpriced at $5.79, but I chose a large because the price difference from the small was not significant, so I figured I might as well go big. I don’t think they have any drinks available less than $4. I will say that I was surprised how quickly they made my egg sandwich.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Breakfast Sandwich
Paul Britt
Gone is the day of being greeted by someone friendly at this location. No Good Morning, no smile, no thank you.She looks up from her phone when I walk in and looks back down at it until I step up to the counter. Her expression was not warm or friendly looking at all.Someone needs to work on the customer service strategy here.UPDATE - Visited the store in McKinney today, great service. I hope they buy you out. Allen location is Horrible. So unfriendly.
Atmosphere: 1
Food: 3
Service: 1
Rhonda West
The drive thru service was extremely slow. We weren’t even acknowledged at the window for almost 5 minutes and they were not pleasant. Will take my business elsewhere.
Judith McNease
No gluten free options. Terrible bagels. Terrible coffee. Terrible all around.
Atmosphere: 1
Food: 1
Service: 1
Ever Morales
Food was fantastic, 5 stars. But the worker (I’m assuming the owner?) VAPING while working prepping food is
Atmosphere: 5
Food: 5
Service: 5
Joyce Paul
Love the sunrise breakfast sandwich
Atmosphere: 5
Food: 5
Service: 5
Melissa Gardiner
I'm not a bagel conosieur so I think the bagels are good. I don't like their unhappy demeanor every time I go but as long as my food is good. The coffee is a no for me(even if I get it for free).
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Bagel, Breakfast Sandwich
Marshall Grey
I don’t usually leave negative reviews, but holy cow, consistently have awful customer service here. I would highly recommend never visiting this location until they get better management.
Atmosphere: 1
Food: 2
Service: 1
Google user
If you are looking for a place with good customer service and friendly workers then you have come to the WRONG place. Had to explain my order several times when I got it you could clearly tell the way out was made someone was mad. They have always been super unfriendly but today was extra. Exchange and 75 location in
Food: 2
Service: 1
Cristina Marrufo
The place is good but the hispanic girl with blonde hair is very rude and disrespectful!!! She speak to costumers like she would be paying for our food!! Thats the only reason i would give 0 stars if i could!! If y'all want more costumers y'all need to talk to her because she has 0 costumer service.
No habla , she couldn't understand what I was ordering..bit frustrating, so I got handed mystery coffee and bagel..
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bagel, Breakfast Sandwich
Zulma Ramos
Coffee tasted funny and food was okay. They need to clean the place it looks dirty.
Atmosphere: 1
Food: 3
Service: 1
Andrea Daguerre
It was clean and really yummy.
Atmosphere: 5
Food: 5
Service: 5
Barefoot Rod
Gross from start to
Atmosphere: 1
Food: 1
Service: 1
Rania Fakhouri
We came here this morning and all we got were frowns from everyone! Cleanliness was ok, food was ok, presentation was aweful and the unfriendly owners and staff were unbelievable! No one was smiling, no one greeted us or said thank you for your visit on our way out! I'll definitely NOT return to this place ever again, this was my first and last time! Smile people, ya'll were very unfriendly and depressing!
Customer service is lacking. I interacted with Nabiha, who did not come off as friendly. I ordered a large iced caramel macchiato. There was no visible caramel. I was expecting to see a caramel drizzle. I found this drink to be overpriced at $5.79, but I chose a large because the price difference from the small was not significant, so I figured I might as well go big. I don’t think they have any drinks available less than $4. I will say that I was surprised how quickly they made my egg sandwich.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Breakfast Sandwich
Gone is the day of being greeted by someone friendly at this location. No Good Morning, no smile, no thank you.She looks up from her phone when I walk in and looks back down at it until I step up to the counter. Her expression was not warm or friendly looking at all.Someone needs to work on the customer service strategy here.UPDATE - Visited the store in McKinney today, great service. I hope they buy you out. Allen location is Horrible. So unfriendly.
Atmosphere: 1
Food: 3
Service: 1
The drive thru service was extremely slow. We weren’t even acknowledged at the window for almost 5 minutes and they were not pleasant. Will take my business elsewhere.
No gluten free options. Terrible bagels. Terrible coffee. Terrible all around.
Atmosphere: 1
Food: 1
Service: 1
Food was fantastic, 5 stars. But the worker (I’m assuming the owner?) VAPING while working prepping food is
Atmosphere: 5
Food: 5
Service: 5
Love the sunrise breakfast sandwich
Atmosphere: 5
Food: 5
Service: 5
I'm not a bagel conosieur so I think the bagels are good. I don't like their unhappy demeanor every time I go but as long as my food is good. The coffee is a no for me(even if I get it for free).
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Bagel, Breakfast Sandwich
I don’t usually leave negative reviews, but holy cow, consistently have awful customer service here. I would highly recommend never visiting this location until they get better management.
Atmosphere: 1
Food: 2
Service: 1
If you are looking for a place with good customer service and friendly workers then you have come to the WRONG place. Had to explain my order several times when I got it you could clearly tell the way out was made someone was mad. They have always been super unfriendly but today was extra. Exchange and 75 location in
Food: 2
Service: 1
The place is good but the hispanic girl with blonde hair is very rude and disrespectful!!! She speak to costumers like she would be paying for our food!! Thats the only reason i would give 0 stars if i could!! If y'all want more costumers y'all need to talk to her because she has 0 costumer service.
Restaurantji Recommends
No habla , she couldn't understand what I was ordering..bit frustrating, so I got handed mystery coffee and bagel..
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bagel, Breakfast Sandwich
Coffee tasted funny and food was okay. They need to clean the place it looks dirty.
Atmosphere: 1
Food: 3
Service: 1
It was clean and really yummy.
Atmosphere: 5
Food: 5
Service: 5
Gross from start to
Atmosphere: 1
Food: 1
Service: 1
We came here this morning and all we got were frowns from everyone! Cleanliness was ok, food was ok, presentation was aweful and the unfriendly owners and staff were unbelievable! No one was smiling, no one greeted us or said thank you for your visit on our way out! I'll definitely NOT return to this place ever again, this was my first and last time! Smile people, ya'll were very unfriendly and depressing!