Their food is really good! But we had to wait a while for the food, even though there wasn’t many people. They are short-staffed.
Atmosphere: 5
Food: 5
Service: 3
Abhishake Singh
5 star for service
Food: 4
Service: 5
Shannon Adkins
Always good. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
damon connolly
Everything we ordered was disgusting! Bread was completely burnt bacon was extremely overcooked on (BLT) I have no clue what soaps these are, but I ordered broccoli and cheddar. This food is just disgusting.
Atmosphere: 5
Food: 1
Service: 5
Hazel Mueller
I'm not exaggerating when I say nearly all the tables were covered in dirty dishes and had not been bused. I asked the register about it and they said there was no buser that day. They were able to bus the one table that had a cash tip on it....The dirty tables really created a gross environment. I usually really enjoy La Madeleine. Disappointing.
Atmosphere: 1
Food: 4
Service: 1
William B
Stood in checkout line for about 2 minutes, While the guy was stocking some cookies at the front end and took my order then. After that he got on the phone, texting of course, another customer entered waited and waited Now It's up to 4 minutes so far, for the other customer there is still no food for me.A simple sandwich potatoe was cold and they called name a left food up on counter behind the checkout i was waiting for guy (.employee) to get off of phone to get for me
Atmosphere: 1
Food: 1
Service: 1
M Smith
Food had an excellent taste, however, it was supposed to be a hot breakfast, food was lukewarm at best. Coffee was the same way, employees were friendly but there did not seem to be enough of them which to some extent had to be contributing to the food quality, I mean come on who wants to eat lukewarm eggs.
Atmosphere: 3
Food: 3
Service: 3
Sabrynna Gibson
The staff was unable to take a simple order correctly. We ordered a 6 pack of assorted croissants and the manager got the wrong ones after taking the order herself.
Food: 2
Service: 1
Sean W
The drinks are good, I will go again for the coffee and matcha.
Atmosphere: 5
Food: 5
Service: 5
G. Hoade
Ashley was a new hire, but not that you would know it. She was pleasant and knowledgeable of the menu. Elizabeth brought my order to me and asked if there was anything else that I needed. The service that was given to me today made me thankful that there are amazing people out there doing their best at taking care of others. I'll be back to the Allen location for the food and service and hope to see the same staff that was there today. Thank you Ashley and Elizabeth and thank you, la Madeleine!
The food is great, I just wish that they hired more competent people to work there. It shouldn’t be hard to just order a soup salad and a sandwich and somehow you forget one of the items. It just confound me. I hope that they get more competent people because every time I come back home and look forward to eating something that I ordered, I would actually like to sit down and enjoy it for once without knowing that part of my meal is missing.
Food: 5
Service: 1
Angelica
Ordered DoorDash from here and the Chicken Cordon Bleu pasta was disappointing. I was used to La Madeleine in Austin area and thought it would be the same here and sadly it was not; food was cold (delivery was only two miles away so it’s not that) and did not include the bread.
Food: 1
Steven Steen
Food is good. People as are nice, but I am not sure there is value. They took the bread away and it seems like the portions are smaller and prices higher.
Atmosphere: 4
Food: 4
Service: 4
Lisa W
So this place just continues to get worse and worse. Their cook on the weekends only knows how to burn food and make it practically inedible. But the most serious issue was this. We asked for a plain croffle with nothing in it just the croffle because our daughter likes these but can't eat meat or dairy as that will make her very sick. So the person who took our order said no problem they can do that. Then they bring us one full of ham and cheese. Thankfully she realized with the first bite and spit it right out. They then proceeded to replace it but that one still had cheese. Again she couldn't eat that. Apparently the people making the food here are just wildly incompetent. We will never return.
Atmosphere: 1
Food: 1
Service: 1
Colleen Sanders
My husband and I went in with our one year old daughter and we were treated so kindly by the staff. They were so friendly and had great customer service. The food was delicious, the restaurant was clean and quiet. We will be back!
Their food is really good! But we had to wait a while for the food, even though there wasn’t many people. They are short-staffed.
Atmosphere: 5
Food: 5
Service: 3
5 star for service
Food: 4
Service: 5
Always good. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Everything we ordered was disgusting! Bread was completely burnt bacon was extremely overcooked on (BLT) I have no clue what soaps these are, but I ordered broccoli and cheddar. This food is just disgusting.
Atmosphere: 5
Food: 1
Service: 5
I'm not exaggerating when I say nearly all the tables were covered in dirty dishes and had not been bused. I asked the register about it and they said there was no buser that day. They were able to bus the one table that had a cash tip on it....The dirty tables really created a gross environment. I usually really enjoy La Madeleine. Disappointing.
Atmosphere: 1
Food: 4
Service: 1
Stood in checkout line for about 2 minutes, While the guy was stocking some cookies at the front end and took my order then. After that he got on the phone, texting of course, another customer entered waited and waited Now It's up to 4 minutes so far, for the other customer there is still no food for me.A simple sandwich potatoe was cold and they called name a left food up on counter behind the checkout i was waiting for guy (.employee) to get off of phone to get for me
Atmosphere: 1
Food: 1
Service: 1
Food had an excellent taste, however, it was supposed to be a hot breakfast, food was lukewarm at best. Coffee was the same way, employees were friendly but there did not seem to be enough of them which to some extent had to be contributing to the food quality, I mean come on who wants to eat lukewarm eggs.
Atmosphere: 3
Food: 3
Service: 3
The staff was unable to take a simple order correctly.
We ordered a 6 pack of assorted croissants and the manager got the wrong ones after taking the order herself.
Food: 2
Service: 1
The drinks are good, I will go again for the coffee and matcha.
Atmosphere: 5
Food: 5
Service: 5
Ashley was a new hire, but not that you would know it. She was pleasant and knowledgeable of the menu. Elizabeth brought my order to me and asked if there was anything else that I needed.
The service that was given to me today made me thankful that there are amazing people out there doing their best at taking care of others.
I'll be back to the Allen location for the food and service and hope to see the same staff that was there today.
Thank you Ashley and Elizabeth and thank you, la Madeleine!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food is great, I just wish that they hired more competent people to work there. It shouldn’t be hard to just order a soup salad and a sandwich and somehow you forget one of the items. It just confound me. I hope that they get more competent people because every time I come back home and look forward to eating something that I ordered, I would actually like to sit down and enjoy it for once without knowing that part of my meal is missing.
Food: 5
Service: 1
Ordered DoorDash from here and the Chicken Cordon Bleu pasta was disappointing. I was used to La Madeleine in Austin area and thought it would be the same here and sadly it was not; food was cold (delivery was only two miles away so it’s not that) and did not include the bread.
Food: 1
Food is good. People as are nice, but I am not sure there is value. They took the bread away and it seems like the portions are smaller and prices higher.
Atmosphere: 4
Food: 4
Service: 4
So this place just continues to get worse and worse. Their cook on the weekends only knows how to burn food and make it practically inedible. But the most serious issue was this. We asked for a plain croffle with nothing in it just the croffle because our daughter likes these but can't eat meat or dairy as that will make her very sick. So the person who took our order said no problem they can do that. Then they bring us one full of ham and cheese. Thankfully she realized with the first bite and spit it right out. They then proceeded to replace it but that one still had cheese. Again she couldn't eat that. Apparently the people making the food here are just wildly incompetent. We will never return.
Atmosphere: 1
Food: 1
Service: 1
My husband and I went in with our one year old daughter and we were treated so kindly by the staff. They were so friendly and had great customer service. The food was delicious, the restaurant was clean and quiet. We will be back!
Atmosphere: 5
Food: 5
Service: 5
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