BEWARE ONLINE DELIVERY. I placed an order this morning and when it was delivered I was missing several items. I called the store and the Mgr, Ester?, told me they wouldn’t do anything, and that it was probably DoorDash stealing my food…she said they do it all the time. I told her THEY chose the delivery vendor and if someone THEY chose is stealing THEY need to correct it. She said no, my problem not theirs and then refused to give me the Owner/General Manager number. I called the Schlotsky’s customer support and they advised because they are franchise they can’t do anything other than let them know I have a complaint….they refuse to compensate or correct…it’s up to the franchise, so if they say NO, then Corporate can’t/won’t do anything. If Chick-fil-A is the best example of customer service, Schlotsky’s must be the WORST!!! I’ve done a lot of business with them both delivery and in-store, this is making me NEVER want to do it again since they can screw over a customer and there is NO ramification. Ridiculous.
Julius Burke
Food was good lady at the window didn't speak English very well, seemed tense in the kitchen
Kaylin Giang
This isn’t my first time eating at this location and was satisfied before today but I ordered through the app and when I picked it up through drive thru, I had to circle back around because they forgot one whole salad out of two that were ordered. They also forgot the sauce for the salad. Not only did they forget the salad they also forgot the lettuce in my sandwich I selected to add in. Also found a whole sandwich I did not order, so someone is probably also dealing with a very messed up order. On top of all this, the manager was rude and not very friendly and made it seem like I was missing something like I couldn’t recognize if a big part of my order was missing. I do not recommend this location but love other Schlotzsky’s better.
Pratima Madasu
The staff and food were very nice. Probably the best pizza I had.
Mindye Piepenburg
Food was good. Service was a little slow and found out after I got home that the aujus had spilled making it where we had none.
Arolyn L
5/5 definitely recommend for anybody that wants to try out a new food place. Great customer service and it’s quick too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Baked Potato, Pizzas, Sandwiches, Cinnamon Roll
Leslie Vargas
Today is the last time my coworkers and I will take advantage of their Wednesday BOGO special. Not worth it anymore after seeing a roach in my food. When I asked for the manager, it seemed as if it wasn’t important for him to come out. The cashier had to tell him through the headset that I had returned food. When he came out he apologized and offered me a refund and offered to remake my order. I accepted the refund only but did not want him to remake my order and I will not be returning. They lost a few loyal customers who religiously would go every Wednesday for their BOGO special.
Atmosphere: 1
Food: 1
Service: 1
Robin Schuchman
They were quick and efficient. The gentleman who took my order was very courteous and even tried to upsell! I'm in quick service retail and is uncomfortable as it may be at times to upsell. He did a fantastic job. The store was very clean and staff was uniform.
Atmosphere: 5
Food: 5
Service: 5
Nikita Patel
Very unprofessional staff, rude with attitude. The food was cold by the time i bought it home which was less than 10 mins away for this location. I had rewards on my phone which they refused to let me use and told that i can use it next time when i showed the reward to be used. Even the manager was rude and stated i used gift card to pay when i didn’t and didn’t want to listen to what i had to say. It was totally unprofessional spoken to. I will never return to this location again. Total waste od money and time with nasty behavior from the staff and management.
Got the deals for the pizza but it’s just cheese bread…no pizza sauce and they charge for a side of it
Food: 3
Cedrico L.
I had the best turkey sandwich here! The bread was fresh and turkey warm with all the trimmings. I thought the sandwich was too large, but it was so good I bought one to go! Great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Veggie
MD Muhammad
Very nice staff
Atmosphere: 5
Food: 5
Service: 5
Doug Caldwell
Great meals for two when one is free. Birthday girl got free medium size sandwich as loyalty club member. Menu same as other locations in Collin county but first time here for a change. Used app on phone due to helpful staff member to get discount. On hot days look for shade on west side of store. There are a few on east side.
Atmosphere: 5
Food: 5
Service: 5
Crystal Tello
Best location, nicest employees, always generous on the toppings
Fresh food clean dining
BEWARE ONLINE DELIVERY. I placed an order this morning and when it was delivered I was missing several items. I called the store and the Mgr, Ester?, told me they wouldn’t do anything, and that it was probably DoorDash stealing my food…she said they do it all the time. I told her THEY chose the delivery vendor and if someone THEY chose is stealing THEY need to correct it. She said no, my problem not theirs and then refused to give me the Owner/General Manager number. I called the Schlotsky’s customer support and they advised because they are franchise they can’t do anything other than let them know I have a complaint….they refuse to compensate or correct…it’s up to the franchise, so if they say NO, then Corporate can’t/won’t do anything. If Chick-fil-A is the best example of customer service, Schlotsky’s must be the WORST!!! I’ve done a lot of business with them both delivery and in-store, this is making me NEVER want to do it again since they can screw over a customer and there is NO ramification. Ridiculous.
Food was good lady at the window didn't speak English very well, seemed tense in the kitchen
This isn’t my first time eating at this location and was satisfied before today but I ordered through the app and when I picked it up through drive thru, I had to circle back around because they forgot one whole salad out of two that were ordered. They also forgot the sauce for the salad. Not only did they forget the salad they also forgot the lettuce in my sandwich I selected to add in. Also found a whole sandwich I did not order, so someone is probably also dealing with a very messed up order. On top of all this, the manager was rude and not very friendly and made it seem like I was missing something like I couldn’t recognize if a big part of my order was missing. I do not recommend this location but love other Schlotzsky’s better.
The staff and food were very nice. Probably the best pizza I had.
Food was good. Service was a little slow and found out after I got home that the aujus had spilled making it where we had none.
5/5 definitely recommend for anybody that wants to try out a new food place. Great customer service and it’s quick too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Baked Potato, Pizzas, Sandwiches, Cinnamon Roll
Today is the last time my coworkers and I will take advantage of their Wednesday BOGO special. Not worth it anymore after seeing a roach in my food. When I asked for the manager, it seemed as if it wasn’t important for him to come out. The cashier had to tell him through the headset that I had returned food. When he came out he apologized and offered me a refund and offered to remake my order. I accepted the refund only but did not want him to remake my order and I will not be returning. They lost a few loyal customers who religiously would go every Wednesday for their BOGO special.
Atmosphere: 1
Food: 1
Service: 1
They were quick and efficient. The gentleman who took my order was very courteous and even tried to upsell! I'm in quick service retail and is uncomfortable as it may be at times to upsell. He did a fantastic job. The store was very clean and staff was uniform.
Atmosphere: 5
Food: 5
Service: 5
Very unprofessional staff, rude with attitude. The food was cold by the time i bought it home which was less than 10 mins away for this location. I had rewards on my phone which they refused to let me use and told that i can use it next time when i showed the reward to be used. Even the manager was rude and stated i used gift card to pay when i didn’t and didn’t want to listen to what i had to say. It was totally unprofessional spoken to. I will never return to this location again. Total waste od money and time with nasty behavior from the staff and management.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Got the deals for the pizza but it’s just cheese bread…no pizza sauce and they charge for a side of it
Food: 3
I had the best turkey sandwich here! The bread was fresh and turkey warm with all the trimmings. I thought the sandwich was too large, but it was so good I bought one to go! Great job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Veggie
Very nice staff
Atmosphere: 5
Food: 5
Service: 5
Great meals for two when one is free. Birthday girl got free medium size sandwich as loyalty club member. Menu same as other locations in Collin county but first time here for a change. Used app on phone due to helpful staff member to get discount. On hot days look for shade on west side of store. There are a few on east side.
Atmosphere: 5
Food: 5
Service: 5
Best location, nicest employees, always generous on the toppings
Atmosphere: 5
Food: 5
Service: 5
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