Staff has been grumpy and slow the last few times I've been to this location. Yesterday I don't know if I was handed someone else's order or they just completely screwed up my order. I didn't notice till I got to work that my matcha smelled like banana and have what looked like caramel sprinkles on top. It tasted nasty and I ended up dumping the drink and now I have a swollen tongue from what I am assuming was in fact a banana drink because I do have a banana allergy. I looked aty digital receipt and it showed the correct drink I always order there. Very disappointing
Atmosphere: 5
Food: 2
Service: 3
Kim Bradford
The service was awful. I've never experienced this at a Starbucks before. I'll never go to this location again. I'd rather drive a little farther.
Atmosphere: 2
Food: 2
Service: 1
Deb Garrison
Ordered two hot teas, both teas had the tea bags busted open and tea leaves floating in our drinks. Where is quality control?
Food: 1
Service: 1
Paul Nguyen
This is one of the slowest Starbucks stores in North Dallas. Even you put order in app and still have wait in the line for more 15+ minutes for get a simple cup a coffee and a bagel. The only positive thing is the location. Poor service and not sure what process they are running. It needs to change.
Atmosphere: 3
Food: 4
Service: 1
shaymaa aldawi
The asian girl employee was really rude with an attitude
edge2991
Ordered 2 medium hazelnut dark roasts waited over 10 mins staff service mindset is nonexistent, people that came after me got their coffee BEFORE ME, i would have never got my coffee had i never asked, and got the wrong coffee on top of that, never coming back here. No thank you left a dollar tip too should have not done that
Atmosphere: 1
Food: 1
Service: 1
Hillary Montgomery
I have tried this store several times and every single time their drinks are so watered down. People can’t even get a good decently made overpriced drink here but they’re quick to shove that tip machine right in your face.
Food: 3
Service: 1
Summer Match
I’m extremely disappointed with this Starbucks location. As a deaf customer, I already struggle with communication at drive-thrus, but today was the final straw. The staff gave me attitude and refused to process my order unless I verbally said my name, even though I explained I cannot speak it clearly. I even watched them take orders from other customers without any issue, just not me.
I have tried coming here several times after shopping at H-E-B because I wanted to give them a chance, but every visit has been a bad experience. They aren’t friendly, they never make me feel welcome, and they always give me attitude when I hand them a note at the drive-thru explaining that I am deaf.
After all of that, today I found a bug inside my drink. That was it for me. I feel completely disgusted, disrespected, and unsafe. I will not be returning to this location.
Jamie Lam
20 min we sat in the drive thru line and didn’t even get to order. we left and so did other people behind us. it’s monday at 11:45 am, not 7am on a monday.
Service: 1
Thayanne Pontes
I just placed my order at the drive-thru and was treated very poorly. The young woman who took my order was rude and clearly didn’t want to help. If she was having a bad day, that’s not my fault — I was just placing my order. Not even at the worst-rated Starbucks have I ever been treated so badly.
Be careful when you go. I have been in and it is great during Summer but Mon- Fri if school is in session there are A Lot of teens here from the high-school. There will be little seating and a lot of noise. AUG-MAY I would avoid it if you want to do anything more than order a drink and leave.
Atmosphere: 1
Food: 4
Service: 4
Raad Haddadin
After our morning run. Its our best choice for our morning time and drinks
Atmosphere: 5
Food: 5
Service: 5
Pilar Partin
To see the team working so hard this morning, and more and more cars kept piling up in the Drive-Thru, everyone was pounding out drinks, maintaining a smile, very good with time. We all know pumpkin seasons is not easy, you guys did good this morning. I'm just saying Even Adam had a smile on.
Atmosphere: 5
Food: 5
Service: 5
A R
Whoever was working on Monday, August 25 at the drive through getting the orders and “greeting” you at the window (we interacted with her from 6:20 am to 6:35 am) talked with a super rushed tone at the intercom, was super rude when she told us she couldn’t break a bill (it was early, completely understand the problem but the way she said it was rude and kind of mean). Service skills were not a forte. The speed of the team was awesome though!
Staff has been grumpy and slow the last few times I've been to this location. Yesterday I don't know if I was handed someone else's order or they just completely screwed up my order. I didn't notice till I got to work that my matcha smelled like banana and have what looked like caramel sprinkles on top. It tasted nasty and I ended up dumping the drink and now I have a swollen tongue from what I am assuming was in fact a banana drink because I do have a banana allergy. I looked aty digital receipt and it showed the correct drink I always order there. Very disappointing
Atmosphere: 5
Food: 2
Service: 3
The service was awful. I've never experienced this at a Starbucks before. I'll never go to this location again. I'd rather drive a little farther.
Atmosphere: 2
Food: 2
Service: 1
Ordered two hot teas, both teas had the tea bags busted open and tea leaves floating in our drinks. Where is quality control?
Food: 1
Service: 1
This is one of the slowest Starbucks stores in North Dallas. Even you put order in app and still have wait in the line for more 15+ minutes for get a simple cup a coffee and a bagel. The only positive thing is the location. Poor service and not sure what process they are running. It needs to change.
Atmosphere: 3
Food: 4
Service: 1
The asian girl employee was really rude with an attitude
Ordered 2 medium hazelnut dark roasts waited over 10 mins staff service mindset is nonexistent, people that came after me got their coffee BEFORE ME, i would have never got my coffee had i never asked, and got the wrong coffee on top of that, never coming back here. No thank you left a dollar tip too should have not done that
Atmosphere: 1
Food: 1
Service: 1
I have tried this store several times and every single time their drinks are so watered down. People can’t even get a good decently made overpriced drink here but they’re quick to shove that tip machine right in your face.
Food: 3
Service: 1
I’m extremely disappointed with this Starbucks location. As a deaf customer, I already struggle with communication at drive-thrus, but today was the final straw. The staff gave me attitude and refused to process my order unless I verbally said my name, even though I explained I cannot speak it clearly. I even watched them take orders from other customers without any issue, just not me.
I have tried coming here several times after shopping at H-E-B because I wanted to give them a chance, but every visit has been a bad experience. They aren’t friendly, they never make me feel welcome, and they always give me attitude when I hand them a note at the drive-thru explaining that I am deaf.
After all of that, today I found a bug inside my drink. That was it for me. I feel completely disgusted, disrespected, and unsafe. I will not be returning to this location.
20 min we sat in the drive thru line and didn’t even get to order. we left and so did other people behind us. it’s monday at 11:45 am, not 7am on a monday.
Service: 1
I just placed my order at the drive-thru and was treated very poorly. The young woman who took my order was rude and clearly didn’t want to help. If she was having a bad day, that’s not my fault — I was just placing my order. Not even at the worst-rated Starbucks have I ever been treated so badly.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Be careful when you go. I have been in and it is great during Summer but Mon- Fri if school is in session there are A Lot of teens here from the high-school. There will be little seating and a lot of noise. AUG-MAY I would avoid it if you want to do anything more than order a drink and leave.
Atmosphere: 1
Food: 4
Service: 4
After our morning run. Its our best choice for our morning time and drinks
Atmosphere: 5
Food: 5
Service: 5
To see the team working so hard this morning, and more and more cars kept piling up in the Drive-Thru, everyone was pounding out drinks, maintaining a smile, very good with time. We all know pumpkin seasons is not easy, you guys did good this morning. I'm just saying Even Adam had a smile on.
Atmosphere: 5
Food: 5
Service: 5
Whoever was working on Monday, August 25 at the drive through getting the orders and “greeting” you at the window (we interacted with her from 6:20 am to 6:35 am) talked with a super rushed tone at the intercom, was super rude when she told us she couldn’t break a bill (it was early, completely understand the problem but the way she said it was rude and kind of mean). Service skills were not a forte. The speed of the team was awesome though!
Atmosphere: 1
Food: 4
Service: 1
Alway fast order and friendly staff for me
Atmosphere: 4
Food: 5
Service: 5
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