Today is February /2/2025 at at 5:45 pm I don’t know the guy name work there he don’t know how to work so slow don’t know how he do discount employee he don’t know even how to serve the customer service just he know how to drink when he work please let someone teach him how customer service work and the coffee I got it it was cold I don’t Like to get my coffee when I see him work there
Atmosphere: 1
Food: 1
Service: 1
chickenmic muffin
There was a very sweet woman that served me and my dad, and helped me get an order that mind you might not have one thing, but tastes exactly the same it was great. And I don't know if people usually put whipped cream in the bottom of the cup but I haven't gotten that before so thankyou if that sweet girl ends up seeing this. Thankyou for your slight compromise and overall a good interaction, you made my day.
Atmosphere: 5
Food: 5
Service: 5
Yosdari Suarez
They have hours on Google map that they close at 1 am and it's a lie! Fix that information so that others don't waste their time like I did.
Sam Gencer
I left several positive feedbacks to Starbuckks until this one, miserable stuff
Service: 1
Mekdes Berhanu
I was disappointed with the service I received with the Starbucks at Kroger on McDermott and Alma location in Allen this Sunday morning! There were two employees and I was the only customer! They totally ignored my presence till they finished their conversation then one of them approached the register where I was standing and with a very lukewarm attitude asked me what I need. After I place my order, and paid, they continued with their conversation. It was mind blowing to me that a Starbucks at a grocery store with two employees to serve customers, has no interest of serving the very customers who make it possible for the business to be successful. After a lengthy wait, I got my order and it was terribly made. I went back to let them know, tho one of them apologized and told me she will fix my drink, it was the same issue, with completely no sense of urgency! I work in a service industry and I am very aware when a customer is not served properly and I was one of them this Sunday morning at this Starbucks in my neighborhood. We do have a free standing Starbucks stores in our neighborhood and I don’t see why Kroger bother to have one in the store if they do not have employees who know the standard service of Starbucks. I will never get my coffee there again, but since it’s my neighbor store and I do my groceries there, I just want someone to address the issue if the company cares enough.
Atmosphere: 3
Food: 3
Service: 1
Jacq D
Was just in the Drive-thru and I must say, there were 2 of the nicest employees working this morning. ?I got my a Iced Caramel Machiatto and egg, bacon, with cheese.☺️I was in and out of the Drive-thru in record time.?Thanks Starbucks!?Now this is how you do business with a smile!?Stop by this Starbucks. I will most definitely be back.?
Atmosphere: 5
Food: 5
Service: 5
Mogamingchannel10
Food wasn't the best and really poor services, and took to long for my
Atmosphere: 1
Food: 1
Service: 1
Leneeb 99
There is a thief at this location! Blonde hair was working drive thru on Saturday morning....stealing debit and credit card numbers. Used my card to purchase golf clubs for $650! May you get caught and serve jail time!!
Lauren
The barista JASMINE called my mom a “karen” after she dropped my moms pastry on the floor and refused to get her another one. LOL does starbucks just hire anybody these days? Embarrassing. ?
Amber
The barista JASMINE called my mom a “karen” after she dropped my moms pastry on the floor and refused to get her another one. LOL does starbucks just hire anybody these days?Embarrassing. ?
I’ve gotten food poisoning from I’m assuming bad milk twice at this location.
Douglas Lang
Woke as woke gets!
K R
My favorite warm drink is the honey citrus mint tea. My favorite cool drink is the pink drink.
I S
I'm a new Starbucks convert, but I reguarly go now. Every store I've been to has been outstanding when it comes to friendliness and customer service, with the exception of this one. Want to be the only one standing at the counter and still be ignored? Here ya go!
Want super slow service because the staff is too busy chatting amongst themselves? This is definitely the location you want to hit up. Want to have your order repeated back to you, but yet be made completely wrong and left sitting on the counter while you continue to wait? I think you see where I am going with this.
Yes, they offered to re-make my drink, but they had wasted enough of my time and I got a refund. NEVER EVER will I return to this location. It's not representative of the brand at all.
Today is February /2/2025 at at 5:45 pm I don’t know the guy name work there he don’t know how to work so slow don’t know how he do discount employee he don’t know even how to serve the customer service just he know how to drink when he work please let someone teach him how customer service work and the coffee I got it it was cold I don’t Like to get my coffee when I see him work there
Atmosphere: 1
Food: 1
Service: 1
There was a very sweet woman that served me and my dad, and helped me get an order that mind you might not have one thing, but tastes exactly the same it was great. And I don't know if people usually put whipped cream in the bottom of the cup but I haven't gotten that before so thankyou if that sweet girl ends up seeing this. Thankyou for your slight compromise and overall a good interaction, you made my day.
Atmosphere: 5
Food: 5
Service: 5
They have hours on Google map that they close at 1 am and it's a lie! Fix that information so that others don't waste their time like I did.
I left several positive feedbacks to Starbuckks until this one, miserable stuff
Service: 1
I was disappointed with the service I received with the Starbucks at Kroger on McDermott and Alma location in Allen this Sunday morning! There were two employees and I was the only customer! They totally ignored my presence till they finished their conversation then one of them approached the register where I was standing and with a very lukewarm attitude asked me what I need. After I place my order, and paid, they continued with their conversation. It was mind blowing to me that a Starbucks at a grocery store with two employees to serve customers, has no interest of serving the very customers who make it possible for the business to be successful. After a lengthy wait, I got my order and it was terribly made. I went back to let them know, tho one of them apologized and told me she will fix my drink, it was the same issue, with completely no sense of urgency! I work in a service industry and I am very aware when a customer is not served properly and I was one of them this Sunday morning at this Starbucks in my neighborhood. We do have a free standing Starbucks stores in our neighborhood and I don’t see why Kroger bother to have one in the store if they do not have employees who know the standard service of Starbucks. I will never get my coffee there again, but since it’s my neighbor store and I do my groceries there, I just want someone to address the issue if the company cares enough.
Atmosphere: 3
Food: 3
Service: 1
Was just in the Drive-thru and I must say, there were 2 of the nicest employees working this morning. ?I got my a Iced Caramel Machiatto and egg, bacon, with cheese.☺️I was in and out of the Drive-thru in record time.?Thanks Starbucks!?Now this is how you do business with a smile!?Stop by this Starbucks. I will most definitely be back.?
Atmosphere: 5
Food: 5
Service: 5
Food wasn't the best and really poor services, and took to long for my
Atmosphere: 1
Food: 1
Service: 1
There is a thief at this location! Blonde hair was working drive thru on Saturday morning....stealing debit and credit card numbers. Used my card to purchase golf clubs for $650! May you get caught and serve jail time!!
The barista JASMINE called my mom a “karen” after she dropped my moms pastry on the floor and refused to get her another one. LOL does starbucks just hire anybody these days?
Embarrassing. ?
The barista JASMINE called my mom a “karen” after she dropped my moms pastry on the floor and refused to get her another one. LOL does starbucks just hire anybody these days?Embarrassing. ?
Restaurantji Recommends
Woke as woke gets!
I’ve gotten food poisoning from I’m assuming bad milk twice at this location.
Woke as woke gets!
My favorite warm drink is the honey citrus mint tea. My favorite cool drink is the pink drink.
I'm a new Starbucks convert, but I reguarly go now. Every store I've been to has been outstanding when it comes to friendliness and customer service, with the exception of this one. Want to be the only one standing at the counter and still be ignored? Here ya go!
Want super slow service because the staff is too busy chatting amongst themselves? This is definitely the location you want to hit up. Want to have your order repeated back to you, but yet be made completely wrong and left sitting on the counter while you continue to wait? I think you see where I am going with this.
Yes, they offered to re-make my drink, but they had wasted enough of my time and I got a refund. NEVER EVER will I return to this location. It's not representative of the brand at all.
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