Was told they dont accept coupons at this location & they dont have kids meals at this location. The older lady who is always there is extremely rude and alwyas has a bad attitude. If you ask for extra stuff she seems to get upset , she put like 5 olives when i asked for “extra olives” then when asked for more she looked mad . I have been to this location a couple of times because its right behind where i live but everytime is the same thing.
Atmosphere: 1
Food: 3
Service: 1
Amber L
This is the worst Subway I have ever seen! It deserves MINUS one star! Their spinach was almost rotten, and they don’t have Parmesan cheese. The staff was especially rude. When I asked her to cut my sandwich into three pieces, she refused and threw the food back onto the counter, refusing to sell it to me. I’m not sure about others, but I will never go back to this store, even if it’s the closest one to me.
Samuel Romney
We went here because we had some coupons. We all ordered our sandwiches, got up to pay, and all of our coupons weren't working even though they are not supposed to expire for another month. Don't go to this subway, it is not good at all. Spent a lot of unnecessary money.
Robert Hope
Go to Jersey Mike's, 2x the $$$,but they won't screw you! Just another reason why I really dislike this location. Overcharged for the wrong sandwich and cheese that was supposed to come with it. I ordered a Titan Turkey sub and was charged for a Turkey Bacon Avocado sub instead. I asked for the extra cheese that comes with my order and was charged extra. The woman making my sub knows they didn't add Bacon or Avocado. This franchise should be taken away. Incompetence or thievery!!!
Atmosphere: 3
Food: 3
Service: 1
Aaron Dearinger
There were barely any olives left and no more until “maybe tomorrow”. The lady put too much salt on my sandwich. Maybe their salt and pepper mixture is more salt than pepper.
There’s no sign to let the customer know that they don’t take coupons. I asked for extra spinach..she probably grabbed 3 or 4 more leaves to put on the sandwich. Subways have been declining and I won’t be back.
Lee Noble
Recently made a pickup order for convenience. Picked up my order and drove home. When we checked our food we were disappointed. The sandwiches were sloppy, there were no stickers to keep the sandwiches wrapped and we got the wrong salad. We went back to the store to get the correct salad. There were two employees, an older male who did not speak English and a young female who was bilingual. We attempted to discuss the issue but the male was dismissive. The female told us that she understood but did nothing to help the male understand. We only wanted to get the correct salad, not a refund. The males attitude was so rude that we asked him to call the owner which he did. As we tried to explain our concerns with her she talked over us therefore failing to even understand. We had to match her rudeness just to get her to listen. She told us that they only had one salad though the website clearly showed a second salad which that we purchased. I had to ask her to go to their website several times so that she could see what we were seeing. Once on the site she told us that she couldn’t do anything about it because she didn’t control it. Then why not except that your customers deserve better. I told her that I was frustrated because I was the customer and that I spend my hard earned money for their services. I do not work for her. We were subsequently able to force the male to correct our order. It was clear that the owner is used to controlling and talking down to employees and do not no the difference between a worker and a customer. It’s was also clear that she either doesn’t get it or just doesn’t care, both of which are not conducive to customer service. I can see where her employees get it from. Over the past few years the quality of service and food at this location has eroded. This is the closest Subway to my home and I will drive further away and NEVER put my in this wreck of a “restaurant”.
Atmosphere: 2
Food: 2
Service: 1
erika
This lady always charges me different prices when I come in. I get the same meal each time and each time it cost differently. When I address it with her she walks away to the back. Why have someone working your afternoon/evening shift when families are trying to get a quick bite alone and who lacks the basic customer service skills. I also told her she charges me differently every time and she said no it’s the only button on the system. I said how is that possible if i have receipts. I wish there were people who were consistent working here. In addition to that, listening to what your order is. Often times I have to ask twice for a veggie and I get the same response. You didn’t say that.
Service: 1
Gustavo Coronado
Subway is very disappointing nowadays. The meat in the sandwich is minimal, they cover the meat side so you can't see how little they are serving you. Lost my business!
They like to pick and choose when they sell kids meals denied me a kids meal. But last week sold me a kids meal . She completely denied me food today . Rude lady that said she was the manager. I see why this location has horrible reviews Some people just don’t need to work in customer service you don’t like your job then leave it.
Atmosphere: 1
Food: 1
Service: 1
McKayla Williams
made a mobile order to this restaurant by accident (wrong location) due to there being no “cancel order” option on the app i tried contacting the store. i called 10 times and no one answered.
Service: 1
Mirthis Moseley
Terrible customer service. Avoid this store. Maria was unnecessarily rude and unprofessional. She made an error on my order and when I asked her to fix it she said it was my fault and probably because I didn’t speak English. This is interesting because she started speaking to me in Spanish right away. There was no reason for her to try to blame me for her mistake and to go even further and try to demean and insult me.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Olea
So I paid 10.83 for 5 slices of turkey on my turkey sandwich that is supposed to have 12 slices! This is ridiculous. I've tried to contact the location and they will not even answer the phone. I call another location and they admitted it should be 12 pieces unless their manager tells them to put less to save money. I'm a caterer and this is absolutely unacceptable especially when food is so expensive.
Food: 1
Jacob Perez
Terrible customer service. Woman working behind the counter was upset she had to do her job. Squeezed my sandwich. Will never come here again. Fire this woman.
Was told they dont accept coupons at this location & they dont have kids meals at this location. The older lady who is always there is extremely rude and alwyas has a bad attitude. If you ask for extra stuff she seems to get upset , she put like 5 olives when i asked for “extra olives” then when asked for more she looked mad . I have been to this location a couple of times because its right behind where i live but everytime is the same thing.
Atmosphere: 1
Food: 3
Service: 1
This is the worst Subway I have ever seen! It deserves MINUS one star! Their spinach was almost rotten, and they don’t have Parmesan cheese. The staff was especially rude. When I asked her to cut my sandwich into three pieces, she refused and threw the food back onto the counter, refusing to sell it to me. I’m not sure about others, but I will never go back to this store, even if it’s the closest one to me.
We went here because we had some coupons. We all ordered our sandwiches, got up to pay, and all of our coupons weren't working even though they are not supposed to expire for another month.
Don't go to this subway, it is not good at all. Spent a lot of unnecessary money.
Go to Jersey Mike's, 2x the $$$,but they won't screw you! Just another reason why I really dislike this location. Overcharged for the wrong sandwich and cheese that was supposed to come with it. I ordered a Titan Turkey sub and was charged for a Turkey Bacon Avocado sub instead. I asked for the extra cheese that comes with my order and was charged extra. The woman making my sub knows they didn't add Bacon or Avocado. This franchise should be taken away. Incompetence or thievery!!!
Atmosphere: 3
Food: 3
Service: 1
There were barely any olives left and no more until “maybe tomorrow”. The lady put too much salt on my sandwich. Maybe their salt and pepper mixture is more salt than pepper.
Atmosphere: 5
Food: 2
Service: 5
Tuna sandwich is good
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: New Sweet & Smoky Steak & Guac Signature Wrap
There’s no sign to let the customer know that they don’t take coupons. I asked for extra spinach..she probably grabbed 3 or 4 more leaves to put on the sandwich. Subways have been declining and I won’t be back.
Recently made a pickup order for convenience. Picked up my order and drove home. When we checked our food we were disappointed. The sandwiches were sloppy, there were no stickers to keep the sandwiches wrapped and we got the wrong salad. We went back to the store to get the correct salad. There were two employees, an older male who did not speak English and a young female who was bilingual. We attempted to discuss the issue but the male was dismissive. The female told us that she understood but did nothing to help the male understand. We only wanted to get the correct salad, not a refund. The males attitude was so rude that we asked him to call the owner which he did. As we tried to explain our concerns with her she talked over us therefore failing to even understand. We had to match her rudeness just to get her to listen. She told us that they only had one salad though the website clearly showed a second salad which that we purchased. I had to ask her to go to their website several times so that she could see what we were seeing. Once on the site she told us that she couldn’t do anything about it because she didn’t control it. Then why not except that your customers deserve better. I told her that I was frustrated because I was the customer and that I spend my hard earned money for their services. I do not work for her. We were subsequently able to force the male to correct our order. It was clear that the owner is used to controlling and talking down to employees and do not no the difference between a worker and a customer. It’s was also clear that she either doesn’t get it or just doesn’t care, both of which are not conducive to customer service. I can see where her employees get it from. Over the past few years the quality of service and food at this location has eroded. This is the closest Subway to my home and I will drive further away and NEVER put my in this wreck of a “restaurant”.
Atmosphere: 2
Food: 2
Service: 1
This lady always charges me different prices when I come in. I get the same meal each time and each time it cost differently. When I address it with her she walks away to the back. Why have someone working your afternoon/evening shift when families are trying to get a quick bite alone and who lacks the basic customer service skills. I also told her she charges me differently every time and she said no it’s the only button on the system. I said how is that possible if i have receipts. I wish there were people who were consistent working here. In addition to that, listening to what your order is. Often times I have to ask twice for a veggie and I get the same response. You didn’t say that.
Service: 1
Subway is very disappointing nowadays. The meat in the sandwich is minimal, they cover the meat side so you can't see how little they are serving you. Lost my business!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They like to pick and choose when they sell kids meals denied me a kids meal. But last week sold me a kids meal . She completely denied me food today . Rude lady that said she was the manager. I see why this location has horrible reviews
Some people just don’t need to work in customer service you don’t like your job then leave it.
Atmosphere: 1
Food: 1
Service: 1
made a mobile order to this restaurant by accident (wrong location) due to there being no “cancel order” option on the app i tried contacting the store. i called 10 times and no one answered.
Service: 1
Terrible customer service. Avoid this store. Maria was unnecessarily rude and unprofessional. She made an error on my order and when I asked her to fix it she said it was my fault and probably because I didn’t speak English. This is interesting because she started speaking to me in Spanish right away. There was no reason for her to try to blame me for her mistake and to go even further and try to demean and insult me.
Atmosphere: 1
Food: 1
Service: 1
So I paid 10.83 for 5 slices of turkey on my turkey sandwich that is supposed to have 12 slices! This is ridiculous. I've tried to contact the location and they will not even answer the phone. I call another location and they admitted it should be 12 pieces unless their manager tells them to put less to save money. I'm a caterer and this is absolutely unacceptable especially when food is so expensive.
Food: 1
Terrible customer service. Woman working behind the counter was upset she had to do her job. Squeezed my sandwich. Will never come here again. Fire this woman.
Atmosphere: 1
Food: 1
Service: 1
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