Hands down the worst drive-thru experience I’ve ever had. I came through for a quick meal, and instead I got a front-row seat to chaos. Laura, the so-called manager, was running things — and it showed. She was rude over the speaker, rushed my order, then gave me attitude at the window like I was the problem.
No greeting, no thank you, not even eye contact — just pure attitude. She shoved the bag at me without a word, and of course, the order was wrong. When I pointed it out, she acted annoyed, like fixing their mistake was a favor to me.
This wasn’t just bad service — it was disrespectful. If Laura is what Wendy’s considers management material, it explains why the line was slow, the staff looked miserable, and the food came out cold. Do yourself a favor: skip this location or at least pray Laura isn’t working the drive-thru.
Kamal
Horrible service for the mobile order pickup.
Peyton Benson
Kid taking my drive thru order was very friendly! However the mananger handed me my food quickly and didn’t say a word or even look at me. Good food though.
MD SHAFI
Their services are very good
Left3Scott
Actually cooler outside than inside. Feel like I'm at the line cooking. Staff is always aloof. App is worst. They called all other orders but I waited for a while, finally asked they were like surprised why I was asking then they finally found order in back. If I didn't make effort to DINE-IN and on receipt. Not that I'm impatient but just don't want fry and sandwich to sit and get soggy.
Hard to order, deals always are hard to redeem or are disqualified. Takes too long to get order placed or completed for quick in & out. Every store location is same, New Orleans store locations are the worst. Few of them in NOLA tried to shake down for extras.
Maurice W2
HORRIBLE buns hard asf chilli might as well been water gave me a fork to eat chili with no napkins
Atmosphere: 1
Food: 1
Service: 1
Martin H
Exemplarily customer skills from Wil. I was having an issue modifying an order in the self service POS and Wil went out of his way to fix the issue. Thank you Wil.
dsnipeslou
Service is terrible and employees are rude. Especially the manager. Will not return to this location
The workers have a really bad attitude. They said I don’t know how to read the menu board when the price was wrong. The guys name is Wilbert. I called the manager and she was really nice and explained how the pricing works but giving it one star because the guy taking the order needs a dose of reality and how to talk to people. Don’t get into customer service if you have no patience to answer questions
SONYA THOMAS
Love their fries and when order was wrong, clerk immediately changed, no attitude. I will return to this location.
Atmosphere: 4
Food: 4
Service: 4
Ayooluwa Zoe
Food is delicious but the workers always have an attitude when they serve
Atmosphere: 3
Food: 5
Service: 2
Frank H.
Not a huge fan of all of the automation. It dehumanizes it all and there's really no atmosphere if you dine in. Not sure I'll ever eat inside again.
Self service with a side of attitude
Great Quick lunch.
Hands down the worst drive-thru experience I’ve ever had. I came through for a quick meal, and instead I got a front-row seat to chaos. Laura, the so-called manager, was running things — and it showed. She was rude over the speaker, rushed my order, then gave me attitude at the window like I was the problem.
No greeting, no thank you, not even eye contact — just pure attitude. She shoved the bag at me without a word, and of course, the order was wrong. When I pointed it out, she acted annoyed, like fixing their mistake was a favor to me.
This wasn’t just bad service — it was disrespectful. If Laura is what Wendy’s considers management material, it explains why the line was slow, the staff looked miserable, and the food came out cold. Do yourself a favor: skip this location or at least pray Laura isn’t working the drive-thru.
Horrible service for the mobile order pickup.
Kid taking my drive thru order was very friendly! However the mananger handed me my food quickly and didn’t say a word or even look at me. Good food though.
Their services are very good
Actually cooler outside than inside. Feel like I'm at the line cooking. Staff is always aloof. App is worst. They called all other orders but I waited for a while, finally asked they were like surprised why I was asking then they finally found order in back. If I didn't make effort to DINE-IN and on receipt. Not that I'm impatient but just don't want fry and sandwich to sit and get soggy.
Hard to order, deals always are hard to redeem or are disqualified. Takes too long to get order placed or completed for quick in & out.
Every store location is same, New Orleans store locations are the worst. Few of them in NOLA tried to shake down for extras.
HORRIBLE buns hard asf chilli might as well been water gave me a fork to eat chili with no napkins
Atmosphere: 1
Food: 1
Service: 1
Exemplarily customer skills from Wil. I was having an issue modifying an order in the self service POS and Wil went out of his way to fix the issue. Thank you Wil.
Service is terrible and employees are rude. Especially the manager. Will not return to this location
Service: 1
Restaurantji Recommends
My favorite fast food burgers.
Atmosphere: 4
Food: 4
Service: 4
The workers have a really bad attitude. They said I don’t know how to read the menu board when the price was wrong. The guys name is Wilbert. I called the manager and she was really nice and explained how the pricing works but giving it one star because the guy taking the order needs a dose of reality and how to talk to people. Don’t get into customer service if you have no patience to answer questions
Love their fries and when order was wrong, clerk immediately changed, no attitude. I will return to this location.
Atmosphere: 4
Food: 4
Service: 4
Food is delicious but the workers always have an attitude when they serve
Atmosphere: 3
Food: 5
Service: 2
Not a huge fan of all of the automation. It dehumanizes it all and there's really no atmosphere if you dine in. Not sure I'll ever eat inside again.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Dave's Combo
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