My husband went to this location today at 2pm on a Tuesday, sign on the door says closed till further notice. There was an employee inside so who knows why it was closed. We had also tried a previous time on a weekend as well and they had no pretzels ready. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Alanis
Employee was dishonest. Before I placed my order I asked if they had a fresh batch and they assured me that they did. When in reality they sold me a stale and oily product.
Atmosphere: 1
Food: 1
Service: 1
Bethany Paulson
Hours on google and on wetzle pretzel website states that they are open until 9pm on Friday & Saturday. I placed an order for pick up and arrived at 8:20pm and the door was locked, but my order went through and my card was charged before 8pm. I called the store and suddenly 3 employees came from the back and were inside..strange. They said “they did not see my order come through/didn’t receive it.” I come here all the time during the day. Manager was no help, he said call back at 9am tomorrow and he’ll see if he “can find my order.” So my $15 just went to waste. Honestly won’t return, I ended up driving to Auntie Annie’s.
Atmosphere: 1
Food: 2
Service: 1
Sara Juzan Miles
Pretzel was fine…service sucked…didn’t put my lid on correctly and my drink spilled…just handed me another lid….didn’t have any napkins to wipe my hands..will not be back
Atmosphere: 3
Food: 4
Service: 1
home services
The employee are politics
Atmosphere: 1
Food: 1
Service: 1
Shun Shon
I felt very political rather than recommended
Atmosphere: 1
Food: 1
Service: 1
Zohreen Noorani
Very thick and dry. Little to no taste. Too much dough. Very bad, me and my daughter only ate one bite each and put it down. Do not recommend.
Sarah G Hendricks
This place is perfect for those sweet and salty cravings. Friendly service is always offered and they really deserve the tips with all the hard work they put in all day.
Atmosphere: 5
Food: 5
Service: 5
Team Natural
Maison amazing service she made sure my pretzel was fresh thank
Atmosphere: 5
Food: 5
Service: 5
Victor Ferretiz
I went to this location at the Allen outlets and they closed the doors 30 before 8pm which is the closing time. Not fair.
Every time I come to this place, they don’t have anything! You would think since they’re located in a busy, commercial area, they would be prepared for customers. It’s not the case in this place.
Drew Golden
Very hard to screw up something like a baked pretzel. Bavarian Grill down 75 offers them as sort of an appetizer or sorts and they are home made and cooked perfectly.So proclaiming yourself with a German name, Wetzel, and naming yourself a pretzel place - expectations are for something even close to a properly done pretzel - and aspirations that it would allow you to close your eyes and imagine mustard and the soft salty goodness of a German pretzel.Let me dissolve any and all hopes here.Nothing good, and not even beer to make up for the shoddiness you get from apathetic teenager help who gave zero care for service, quality, speed or cleanliness. One would hope of all aspects there one would shine but in this case none are present.Not only will I never return to this location, I was so insulted and disappointed that I will never return to any “Wetzel’s Half Baked Zero Cares Pretzels” ever again.Half a mind to send a letter to corporate but knowing they allow locations like this to continue operation makes be believe they would not care and just keep taking franchisees money and customer money and not care.If you come here set expectations very low and from the other reviews watch your receipt for theft.
Sam Smith
My wife got totally cooked and roasted in the texas heat, this owner gave us half off food/drinks because he was concerned for her. We love this place!
Alan Balthrop
This was my first visit to this store. I am sad to say the pretzel itself was cold and while the bag of pretzel bites contained plenty of bites, they tasted like bread with a hint of salt on them.
Camille Popken
I paid for my 3.90 order today with my credit card. After paying and asking for a receipt, I'm handed a receipt that days 8.90, five dollars added as a tip which I didn't add. So after asking them to refund it, all the kids flee to the back of the store. Then another girl apologized and refunded my "tip" as wetzel bites. I'm sure so they can keep their "tip"last week I was charged 10 dollars for my pretzel, I checked my credit card after this experience. My order was only 5 dollars, so they robbed me twice.. I was so appalled at the audacity of these kids thinking they can just steal money from their customers. And please don't reply to contact wetzels customer service. Train your employees better
My husband went to this location today at 2pm on a Tuesday, sign on the door says closed till further notice. There was an employee inside so who knows why it was closed. We had also tried a previous time on a weekend as well and they had no pretzels ready. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Employee was dishonest. Before I placed my order I asked if they had a fresh batch and they assured me that they did. When in reality they sold me a stale and oily product.
Atmosphere: 1
Food: 1
Service: 1
Hours on google and on wetzle pretzel website states that they are open until 9pm on Friday & Saturday. I placed an order for pick up and arrived at 8:20pm and the door was locked, but my order went through and my card was charged before 8pm. I called the store and suddenly 3 employees came from the back and were inside..strange. They said “they did not see my order come through/didn’t receive it.” I come here all the time during the day. Manager was no help, he said call back at 9am tomorrow and he’ll see if he “can find my order.” So my $15 just went to waste. Honestly won’t return, I ended up driving to Auntie Annie’s.
Atmosphere: 1
Food: 2
Service: 1
Pretzel was fine…service sucked…didn’t put my lid on correctly and my drink spilled…just handed me another lid….didn’t have any napkins to wipe my hands..will not be back
Atmosphere: 3
Food: 4
Service: 1
The employee are politics
Atmosphere: 1
Food: 1
Service: 1
I felt very political rather than recommended
Atmosphere: 1
Food: 1
Service: 1
Very thick and dry. Little to no taste. Too much dough. Very bad, me and my daughter only ate one bite each and put it down. Do not recommend.
This place is perfect for those sweet and salty cravings. Friendly service is always offered and they really deserve the tips with all the hard work they put in all day.
Atmosphere: 5
Food: 5
Service: 5
Maison amazing service she made sure my pretzel was fresh thank
Atmosphere: 5
Food: 5
Service: 5
I went to this location at the Allen outlets and they closed the doors 30 before 8pm which is the closing time. Not fair.
Service: 1
Restaurantji Recommends
Every time I come to this place, they don’t have anything! You would think since they’re located in a busy, commercial area, they would be prepared for customers. It’s not the case in this place.
Very hard to screw up something like a baked pretzel. Bavarian Grill down 75 offers them as sort of an appetizer or sorts and they are home made and cooked perfectly.So proclaiming yourself with a German name, Wetzel, and naming yourself a pretzel place - expectations are for something even close to a properly done pretzel - and aspirations that it would allow you to close your eyes and imagine mustard and the soft salty goodness of a German pretzel.Let me dissolve any and all hopes here.Nothing good, and not even beer to make up for the shoddiness you get from apathetic teenager help who gave zero care for service, quality, speed or cleanliness. One would hope of all aspects there one would shine but in this case none are present.Not only will I never return to this location, I was so insulted and disappointed that I will never return to any “Wetzel’s Half Baked Zero Cares Pretzels” ever again.Half a mind to send a letter to corporate but knowing they allow locations like this to continue operation makes be believe they would not care and just keep taking franchisees money and customer money and not care.If you come here set expectations very low and from the other reviews watch your receipt for theft.
My wife got totally cooked and roasted in the texas heat, this owner gave us half off food/drinks because he was concerned for her. We love this place!
This was my first visit to this store. I am sad to say the pretzel itself was cold and while the bag of pretzel bites contained plenty of bites, they tasted like bread with a hint of salt on them.
I paid for my 3.90 order today with my credit card. After paying and asking for a receipt, I'm handed a receipt that days 8.90, five dollars added as a tip which I didn't add. So after asking them to refund it, all the kids flee to the back of the store. Then another girl apologized and refunded my "tip" as wetzel bites. I'm sure so they can keep their "tip"last week I was charged 10 dollars for my pretzel, I checked my credit card after this experience. My order was only 5 dollars, so they robbed me twice.. I was so appalled at the audacity of these kids thinking they can just steal money from their customers. And please don't reply to contact wetzels customer service. Train your employees better
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