El Pollo Loco
4911 S Cooper St, Arlington
(817) 472-9730
Recent Reviews
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Worst salad I ever had! I went through the drive thru and got a double chicken avocado salad. I didn't see it until I got home or else I would've sent it back for a refund. For $14 I got 3 brown avocado slices on top, old brown lettuce, hard, tough chicken cubes and the worst street corn I've ever tasted. I chose the cilantro dressing and it was so spicy I couldn't eat it and I love spicy. After 5 bites, I just couldn't force myself to eat it. Money wasted. I'll never go back.
Atmosphere: 4
Food: 1
Service: 2
This place is terrible. Rude employees. No manners. They are tired of their job.
Atmosphere: 1
Food: 1
Service: 1
This is one of the better fast food restaurants to go to when avoiding fried foods. Love their chicken!
Atmosphere: 5
Food: 5
Service: 5
The chicken was dry and crunchy same for the rice. If the meal comes with tortillas they should add them not ask if you want them making it seem like you have to pay separately for them.
Atmosphere: 3
Food: 1
Service: 1
Good food and the girls working there are super nice
Atmosphere: 5
Food: 5
Service: 5
Omg, whoever the new lady is at the drive thru window….please keep her, I forgot her name but she was awesome, calm and a sweet demeanor…thx for the great experience
🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
Delicious food! Forgot the salsa for the chips but everything else made up for it.
The lady at the window was so nice and helpful!
Atmosphere: 5
Food: 5
Service: 5
So good and consistently good
Absolutely phenomenal
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bathroom smell so bad
Atmosphere: 2
Food: 4
Service: 4
Restroom smells like a rat died in it. No soap dispenser, so it is impossible to wash your hands. The food was ok, I guess. I've had better at other locations. My combo didn't come with the chips. The staff was really nice
Atmosphere: 1
Food: 2
Service: 5
I was eating here like 3 times a week at one point. Last week my soup had a bunch of skin it which has never happened. I eat the soup like every other day. Today I decided to give it another try and my avocado in my taco was brown and disgusting. And the chips for my queso was hella stale! I guess I have officially lost one of my fave places 😩
Update 5/4/25 tried again to see if I was trippin and nope .. chips stale in nachos and tortilla strips hella stale. The quality has declined seriously in the last few weeks … when the Hispanic manager was there.. I never had these issues. We done.
Atmosphere: 3
Food: 2
Service: 3
I just witnessed this today on 5/3/2025 an employee dropped a piece of chicken on the floor, pick it up and put it into a container for.someone who they are catering for. Shoes are the nastiest thing in the world. You walk on spit, dirt and shit. We got our money back and walked out the door. We won't never ever eat here again
Food: 1
Service: 1
Friendly service and staff. My new best friend is Jackqueline!! She’s SUPERB!!
Atmosphere: 5
Food: 5
Service: 5
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